Customer Service Front Desk

Faith H. Johnson 773-***-****

********@*****.***

EXPERIENCE SKILLS

Exceptional Customer service

Kinesiology internship at UTEP

**/**/****-**/**/2022 Efficiency

As an intern it was my responsibility to train clients from the community Leadership

based upon their individual goals as well as teach other students in the

undergrad program about the complexities of training and gym equipment. I Adaptable

excelled in the following tasks

Multi-tasking

● Maintaining cleanliness of all gym equipment

Active Listening

● Assume the teaching role to effectively communicate Kinesiology

concepts to clients and students Critical thinking

● Make corrections to clients form as they performed an exercise

movement Problem solver

● Recruiting potential clients via telephone and email

U of A men's basketball Athletic Trainer Shadow

day-University of Arizona

LANGUAGES

10/01/2022

I was invited to the university of Arizona to tour the men's basketball facility English.

where I was able to shadow athletic trainer, Justin Kokoskie.

Some Spanish

Physical Therapy internship-P3 Physical therapy 615

Schuster Ave #9A, El Paso,79902

11/01/2021-12/17/2021

During my internship at a local physical therapist clinic I had the

opportunity to receive hands-on learning from the PT,PTA, and PT

technician on staff. I was charged with the following tasks

● Clean equipment before and after patient use.

● Run patients through their warm ups and cool downs

● Assist the PT and PTA with patient sessions to include timing

workouts, demonstrating movements, making warm and cold

compresses for patients after their workout

● Educating patients and caregivers on treatments/movements as

well as answering any questions

● Observe the PT and PTA dry needling sessions,grafting,and

massages

Resident Assistant for The UTEP Housing Department

08/01/2021-07-22/2022

As a Resident Assistant (RA) I have the responsibility to ensure the

well-being of students living on campus. I was responsible for:

● Deliver Outstanding customer service to students

● Promoting and engaging residents through events that I create

● Mediate any issues among companions or roommates

● Maintaining a clean property as well as a tidy office space.

● Operated the front desk on different properties in which I answered

phones, gave tours, and ran errands.

● Facilitated work orders for maintenance

Five Below, 1117 Geronimo Dr. Suite B, El Paso, TX 79925— Retail

Associate

9-1-2020 -11-2021

I was expected to execute multiple tasks during shifts, all while assisting

customers in checking out their goods. Tasks include

● Cleaning around the hour to maintain a safe shopping experience

for customers.

● Face merchandise to maintain appearance

● Assist customers while shopping and during their checkout.

● Demonstrated integrity and honesty in all interactions with

Associates and Customers.

● Successfully close the establishment at the end of the work day as

well as clean the store in preparation for the opening shift

● Maintaining a high level of awareness on the sales floor

Albertsons, 3100 N Mesa St, El Paso, TX 79902 — Cashier

11/18/2018-8/26/2020

I excelled in a role requiring the ability to handle a variety of customer

service and resolve customer issues with expediency.

• Maintained clean and orderly checkout areas and completed other general

cleaning duties, such as mopping floors and emptying trash cans. •

Communicated customer's requests to management

• Accurately maintain all cash handling at registers

•Demonstrated integrity and honesty in all interactions with Associates and

Customers.

Answer customer questions and inform them of store policies.

• Follow all policies and procedures to maintain checkout operations

properly.

• Followed the manager's lead in other departments when needed.

EDUCATION

University of Texas at El Paso Graduate, —B.S in Kinesiology

9/20/2018-12/10/2022

President of an organization on campus

06/01/2022-12/10/2022

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