Page * of *

Administrator at Ken Angel Investments from 2020 January to date

Responsibilities:

Account activation for customers using ERP system.

Assign our technicians with daily jobs such as installation and troubleshooting of signals.

Assist with on-the-job training for Multichoice installers.

Audit the stock every month and buy new stock for the company.

Break the extra view link and link it back again when the communication between primary decoder to secondary decoder is broken.

Order new stock from our supplier such as cable, Decoder, LNB, dish, brackets and plugs for the company.

Clear errors for the customers’ decoders.

Configure extra view for our clients.

Create a new customer for SA citizens using valid Identity number and foreigners using their valid passport.

Create diagnostic scripts and other aids per system; e.g. simple diagnostic question sheets, historical records for the system

Going to Multichoice customer care offices when a customer decoder need to be exchanged or fixed if they still have warranty or is insured when damaged.

Market the business and contribute on how we can grow our clientele using social media, website and calling our clients if we have a new product like DSTV explora Ultra or Wifi router.

Provide support service to customers for Multichoice DSTV.

Resolve billing related matters as checking customer account balance.

Troubleshooting incidents, problems, service requests and testing decoders and cabling if they are showing error.

Upgrade or downgrade packages for clients as requested. WORK EXPERIENCE

QUALIFICATIONS

Bachelor in Information Technology

PC Training and Business College

2015

National Senior Certificate Kwa-

Manala Secondary School 2010

Additional courses & training:

National Certificate in System Support

MICT Seta 2017

Microsoft Windows 10 Gijima

Holdings 2017

Microsoft Certified Professional

Broadband College 2016

MAMA MERCY KUNENE

PERSONAL DETAILS

Female

1992-06-28

3235 Croatia Street Cosmocity

English & Sepedi

+276*-***-****

adwizp@r.postjobfree.com

Microsoft Office 365 and Citrix

DNS,Active Directory,Hyper-V and

DHCP

SQL and ERP

Microsoft Office Suite

CORRIDOR

HARD SKILLS

Page 2 of 3

Ms. Nkateko Shilenge IT Manager at

ExecuJet Aviation

+277*-***-****/+271*-***-****

Mr. Kenneth Baloyi Director at Ken

Angel Investments

+277*-***-****/ +276*-***-****

Network Support Technician at EXECUJET MRO SERVICES from 2017 August to July 2019

Responsibilities:

Backup and reinstall desktop machines.

Configure and connect VPN and remote support.

Maintaining systems such as CORRIDOR, CAMP, Traxxall, Flight docs and Avdex for ordering, maintain and quoting aircraft parts Orders.

Configuring VoIP telephone system Avaya and IP Office.

Create user’s account and password reset.

Ensure incidents/requests/problems are logged and resolved within SLA’s.

Ensure service levels are met for all logged calls while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA).

Fortigate and firewall knowledge.

Install, configure and support all Microsoft.

Installation of CCTV, access control and video conferencing.

Installing anti-virus on workstations and servers.

Joining workstations to the domain.

Management and auditing all the IT Assets.

Management and monitoring of the servers.

Office 365.

Organizing Office paper and orders with our suppliers.

Printer connection, diagnosing and email troubleshooting.

Pulling and crimping the network cables.

Remote administration of workstations & mimecast.

Restore a file if is been deleted by mistake by a user.

Sage, Pastel and Sales Force support system.

Setting up conference calls and meeting and projectors.

Setup Apple phones, iPad and android phone model.

Setup Apple phones, iPad and android phone model and experience with configuring routers and wireless access.

Standby after hours to assist the users and monitor our company system for any issues that may occur.

Support Cape Town branch telephonically and remotely.

Train the users on how to use the new programs and protect the company assets they use on a daily base.

Troubleshooting of the pc system and network.

System Support at Gijima Technology from 2016 August to July 2017 Responsibilities:

Backup and reinstall desktop machines.

Complete desktop configuration documentation for client’s sites.

Configure and connect VPN and remote support.

Configure and support Windows XP, 7, 8, 8.1, 10.

Create user’s account and password reset.

Ensure incidents/requests/problems are logged and resolved.

Ability to think critically

Ability to work independently and

with a team

Ability to work under pressure

Active listening

Advanced Computer literacy

Analytical and Attention to detail

Excellent communication

Good numerical aptitude

Problem solving

Multichoice Dstv App

Report writing

Results driven

Strategic planning & organizing

Strong Interpersonal relations

Strong work ethic

Time management

SOFT SKILLS

OBJECTIVES

To help improve productivity and

reputation thereby becoming your

valuable asset

To help maintain the mission and also

help materialize the vision of your

business

REFERENCES

Page 3 of 3

Ensure service levels are met for all logged calls while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA).

General troubleshooting on all IT related equipment.

Grant permissions to folders and creating purchase orders.

Install, Configure and support all Microsoft and other application software.

Joining workstations to the domain.

Knowledge in mimecast and mailbox.

LAN, WAN & MAN network configuration & troubleshooting.

Management and auditing all the IT Assets.

Printer connection, diagnosing and email troubleshooting.

Remote administration of workstations.

Respond to and resolve support calls at customer sites.

Supporting City of Tshwane Municipality Offices.

Contact this candidate