KASHA M. SANDERS

*** ******** **** *****

Mcdonough, GA 30253

470-***-****

adwizn@r.postjobfree.com

A highly organized individual in communications, technology, and business having core values focusing on efficiency to accomplish tasks assigned in today’s faced paced market. AREAS OF EXPERTISE:

Training and Development 2 years of Marketing Expertise and Event Planning Problem Solving and Conflict Resolution High attention to Detail

Technical Assistance Problem Solver

Radio Advertisement Scheduling and Placement Fast Learner and Team Player Computer Skills: Word, Excel, Power Point, Outlook, OMS and Internet Applications EDUCATION:

University of West GA (Carrolton, GA) August 2015- Present PROFESSIONAL EXPERIENCE:

Mucklow’s Fine Jewelry

Jewelry Consultant April 2022-March 2023

Processing Client Request by fufilling sales needs and expectations

Exemplified Management skills by keeping long-standing tradition of company records and achievements and put in charge of maintaining opening/ closing of facility.

Maintained client relations by tracking customer sales and habits to strategies with marketing for repeat sales.

Achieved Highest Sales in the month of December— Earnings of $65,000, Alorica Inc.

Customer Service Representative June 2020- April 2022

● Exemplified management skills by keeping long-standing tradition of company records and achievements and was given supervision of government protocol at opening/ closing of the city facility.

● Negotiated customer service issues through calls, detailed bill itemization and explanation, GL balancing and business-to-customer sanitation spreadsheet analysis.

● Serves as a mentor by handling call escalations and providing informational to management

● Creates and maintains reports and databases relating company standard of operation.

● File information into spreadsheets, databases and customer relationship management systems

● Search websites for information

● Investigate reports and sheets of data

● Confirm, corroborate, and remove unnecessary data, or combine data from several sources

● Delivery of finalized logs and schedules to Operations for final processing.

● Work with finance in billing reconciliation research and audit, month-end broadcast and conventional calendar close and campaign-end close.

Awarded Highest Call Quality with Company in efficiency and Customer Satisfaction. VXI Global Solutions

Call Center Representative October 2019- May 2020 ● Negotiated customer service issues through calls, detailed product itemization and explanation. ● Balancing business-to-customer spreadsheet analysis.

● Initiates and monitors company process to resolve all daily conflicts with customers and related departments.

● Complete and maintain 100% Monthly Milestones.

● Work with related company partnerships to assure commitments are met thru campaign transparency. ● Contribution for 99.9 % monthly run-rate for all markets. Town Square Jewelers

Sales Consultant/Account Coordinator September 2017 - October 2019

● Marketing responsibilities via Social Media protocol: Facebook, Instagram, Snapchat for Swarovski products

● Maintained client relations by tracking customer sales and habits to strategies with marketing for repeat sales.

● Processing Client Requests by fulfilling sales needs and expectations.

● Transported high value merchandise from main facilities to company jewelry specialist. ● Exemplified Management skills by keeping long-standing tradition of company records and achievements and put in charge of maintaining opening/ closing of facility.

Awarded Highest sales with Pandora Products

Awarded highest sales December 2017 – Earnings of $23,462.67 – highest of sales of 7 employees Chic-Fil-A

Team Member April 2015 - August 2015 ● Develop and maintain positive working relationships with others to reach business goals. Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. ● Consistently provided professional, friendly and engaging service.

● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

● Displayed enthusiasm and knowledge about the restaurant’s menu and products

● Inventoried and restocked items throughout daily routine.

● Resolved guest request and complaints quickly and efficiently. References and Supporting Documentation Furnished Upon Request