Salon Receptionist Front Desk
Resume:
SUMMARY
SKILLS
EXPERIENCE
MAKENZIE
LEDUC
*************@*****.***
St. George, UT 84790
Flexible, friendly hard worker and team player, ready to learn and contribute to company success. Cosmetologist with 12 years of beauty industry experience. Dedicated to long-term relationships with both clients and coworkers. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs. Licensed barber/cosmetologist including
cutting, styling & coloring hair with safe
chemical mixing and sanitary application.
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Certified eyelash technician and makeup
artist, including airbrush makeup.
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• Basic aesthetics/waxing/nail license
Customer service and relationship building
with clients and coworkers.
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Friendly communication, consultations,
issue resolution and active listening.
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Experience with social media including:
content creation, posts, reels, and overall
professional aesthetic.
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COSMETOLOGIST 01/2011 to Current
Self-employeed - Lehi, UT
Self-marketed and promoted services online with social media to build up my clientele, retain prior clients, and generate new clients with referral programs.
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• Re-booked all clients after each service for their next appointment.
• Explained appointment process and answered all client's questions.
• Had all clients fill out a liability health form.
• Sanitized and sterilized equipment and station.
• Improved client experiences by creating relaxing, comfortable salon environment.
• Educated customers on proper aftercare to maintain quality of service. Trained new lash technicians on proper application of eyelash extensions for multiple years.
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Kept track of customer services/preferences for future appointments, and designed specific eyelash treatments based upon guests' individual needs and facial/eye structure.
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• Developed strong connections and friendships with my clients.
• Attended training classes to learn and improve techniques. HAIR SALON RECEPTIONIST 01/2012 to 01/2014
Azalea Salon - American Fork, UT
Coordinated front desk operations and diligently helped visiting guests and callers with knowledgeable assistance.
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• Checked, ordered and picked up any and all needed supplies and inventory. Greeted new and returning guests by name upon arrival to create positive impressions and salon/guest relationships.
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Input client information into online booking system, and maintained client accounts by obtaining, recording and updating personal information.
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Received phone calls to assist customers in scheduling, rescheduling or canceling appointments, to provide general information, and answer any inquiries.
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• Advised customers of seasonal promotions to improve sales. Guided customers through facility tours explaining spa resources and amenities, and/or directing them where to go for their appointment.
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Made an effort to have great friendships and connections to all of the staff and stylists.
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EDUCATION AND
TRAINING
COSMETIC CONSULTANT 01/2011 to 01/2012
Clinique Cosmetics and Dillard's Department Store - Provo, UT
• Bagged/packaged purchases and wrapped gifts.
Determined and recommended products to customers based on personal needs and preferences, along with educating clients on product benefits with full consultation and cosmetic application.
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Performed merchandising and display maintenance to keep sales areas well-stocked, organized and current.
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• Completed merchandise purchases, exchanges and returns for customers.
• Maintained records related to sales for store management.
• Attended trainings and seminars to gain product line proficiency. Received and processed cash and card payment, opened and closed cash registers by counting money, separating charge slips and balancing drawers.
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Taylor Andrews Academy - Orem, UT
Cosmetology Education, 11/2011
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