Shacrese Holmes

Austin, TX *****

adwizi@r.postjobfree.com

+1-737-***-****

Energetic customer service rep and web advisor. Skilled at taking charge when needed, excellent communicating skills, problem solving skills. Ability to multi-task and do anything mind is set to do, also a quick learner. Willing to go above and beyond to get the job done, and the ability to type 40WPM.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Delivery Driver

DoorDash & Postmates - Austin, TX

March 2020 to Present

Picking up and delivery food.

Production Clerk

Neubus - Austin, TX

Present

Handling documents, scanning documents, uploading and making sure all data entry is correct before being sent off to our clients with Texas Human Health Commission. Warehouse Worker

Nadine West - Austin, TX

May 2019 to July 2020

Sorting clothes, placing and removing tags as needed, making boxes and shelves as needed according to the inventor needed. Remaking inventory and entering data. Delivery Driver

Fast Dash Delivery - Austin, TX

August 2019 to April 2020

Picking up from warehouse and delivering packages. Facebook Politics

BCForward/ FACEBOOK - Austin, TX

April 2018 to November 2019

In charge of reading post and if the post involves anything involving politics, I had to flag them. Tech 1

TELUS INTERNATIONAL/NETFLIX - Austin, TX

March 2017 to June 2019

Helping troubleshoot with customers over phone, giving information regarding account.

• Front desk responsibilities included greeting customers, patients and clients Overnight Stocker-Shipping & Handling Packages

Toys 'R' Us - Austin, TX

October 2017 to March 2018

Unloading truck in Warehouse, restocking the store after sorting the boxes according to area in store. Handling ship from store, packing and creating labels to ship off item to customer. Web Advisor/ Front Desk Clerk

Endurance - Austin, TX

July 2016 to June 2017

78754

Billing agent responsible for answering chats within 3 minutes, installing SSL certificates, changing customers account information as they request. Having the ability to access Linux database. Being able to handle 3 customers at a time while answering each of them in 3 minutes. Also responsible for welcoming new guest, having them sign in and out. Picking up mail delivers, in charge of answering incoming calls making copies of documents. Along with faxing and mailing if documents. Cashier, Expo & Food Runner

Meltzers - Austin, TX

June 2015 to February 2016

Keeping up with the money in drawer along with giving customers accurate amount of change, placing correct order on tray and running to the correct table, taking orders in the window and making drinks. Cashier & Returns

HEB - Austin, TX

May 2010 to October 2014

78753

Quickest cashier to clear lane also the quickest employee to clear our returns area. Having the ability to handle upset customers while scanning and catering to the customer as they need. Contributing the correct amount of change, picking up items around the store that didn't belong and place them back on the correct aisle.

Medical Assistant

VPA - Austin, TX

October 2012 to April 2013

Collecting specimens, blood and urine samples, driving to different elderly homes to retrieve specimens from clients. Filing paperwork, organizing files, taking phone calls, sorting mail. Also, in charge of calling patients regarding appointments.

Host, Expo & Runner

Hoover's Cooking - Austin, TX

March 2008 to October 2012

78722

Seating customers in order of chart given, placing orders on trays correctly to be ran to the correct table. Ability to work in fast pace while helping the bus boy clear tables when needed or was not around. Cashier, Cook & Food Prep

Short Stop - Austin, TX

June 2006 to September 2007

78722

Taking orders, handling money while making sure correct order went to the correct customer. Making the orders requested, wrapping burgers, and cleaning up area when finished. Education

Associate in Medical Assisting

Everest Institute Austin

June 2012

High school diploma

Austin Can Academy Austin

June 2010

Skills

• Medical Terminology (Less than 1 year)

• OFFICE MEDICAL (Less than 1 year)

• OSHA Standards (Less than 1 year)

• Pharmacology (Less than 1 year)

• TOXICOLOGY (Less than 1 year)

• Customer service

• Typing

• IT support

• Technical support

• Windows

• SSL

• Linux

• Microsoft Windows Server

• Operating Systems

• Microsoft SQL Server

• Network Support

Assessments

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Familiar

February 2022

Influencing and negotiating with customers

Full results: Familiar

Call center customer service — Familiar

April 2022

Applying customer service skills in a call center setting Full results: Familiar

Scheduling — Familiar

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Professionalism — Proficient

March 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Social media — Familiar

April 2022

Knowledge of popular social media platforms, features, and functions Full results: Familiar

Medical receptionist skills — Proficient

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work style: Conscientiousness — Highly Proficient

April 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Cleaner fit — Proficient

March 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Warehouse safety — Proficient

July 2022

Using safe practices in a warehouse setting

Full results: Proficient

Delivery driver — Familiar

April 2022

Interpreting instructions or signs and solving problems Full results: Familiar

Data entry: Attention to detail — Familiar

August 2022

Maintaining data integrity by detecting errors

Full results: Familiar

Customer service — Familiar

September 2022

Identifying and resolving common customer issues

Full results: Familiar

Medical receptionist skills — Proficient

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Real estate — Familiar

August 2022

Matching listings with specifications

Full results: Familiar

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Sales skills — Familiar

February 2022

Influencing and negotiating with customers

Full results: Familiar

Call center customer service — Familiar

July 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Data entry: Attention to detail — Familiar

August 2022

Maintaining data integrity by detecting errors

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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