Call Center Customer Service

ERIN C.M. CELLER

254-***-**** adwiz7@r.postjobfree.com *

I am a motivated professional with more than 20 years experience. I have exceptional interpersonal skills and I am experienced in all aspects of company profitability and growth. This includes customer service, shipping/receiving, b2b networking, marketing, sales, inbound and outbound, call center, claims, customer retention, client escalation, office management, employee credentialing as well as product, platform and program training. I AM SEEKING EMPLOYMENT THAT DOES NOT AND WILL NOT REQUIRE OR NEED MY INSURANCE EXPERIENCE OR FUTURE INSURANCE LICENSING.

Experience: As a professional, I serve as an extension of my company by remaining committed to the best interest of my clients. Always ensuring that they are presented with my best. I am responsible and serve as first- level contact for face to face, inbound or outbound phone sales and services using common courtesy and/ot company systems to perform my job duties. Communicating with customers and associates is imperative. By applying interviewing techniques and product, industry and market knowledge I make recommendations, I provide accurate information and I directly assist clients, co-workers and management wherever I may be needed. I have the ability to elicit information efficiently, comprehend and resolve complex customer issues. I also have strong PC skills including the ability to troubleshoot common problems, navigate the intranet/internet, and I am able to navigate multiple applications and monitors simultaneously. I enjoy a fast paced environment and I am always focused on providing remarkable service to customers. It is appreciated that I answer complex questions in simple terms.

I am familiar with most web applications including Workday, TEAMS, CRM, Microsoft Word, Microsoft Excel, Adobe and much more. I am a quick study and am able to comprehend and learn new programs and systems quickly.

• I AM EXCITED AND LOOKING FORWARD TO EMPLOYMENT AND GROWTH BOTH PERSONALLY AND PROFESSIONALLY.

Professional and personal references available upon request.