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Mohammad Soaib Khan

Store Supervisor

Hor Al Anz street - 36, Deira Dubai

+971-*********

adwixv@r.postjobfree.com

Strongly focused and reliable store supervisor in retail with 6 years of experience and an exceptional record of employee team management and customer satisfaction. Adept at handling multiple simultaneous customer service issues with accuracy and professionalism. Established performance goals and standards for store and personnel. Provided effective leadership to store associates in the areas of visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention in support of day-to-day operations. Maintained inventory integrity and effectively merchandised store in compliance with company guidelines.

Skills

Technical Skills

Microsoft Dynamics AX 2012 R3, D365, Retail Module MS-Office (MS-Excel, MS-Word, MS Power Point etc.) KEY SKILLS

Excellent Customer acquisition

Attracting merchandising

Prompt Decision making

Excellent Communication

Preparation PO & RO

Proficient multi-Tasker

Team Worker

POS system

Work History

Store Supervisor

Basateen Company Limited, Hail

• Demonstrate the supervising and leadership skills to manage the overall functioning of the store including staffs, cashiers, cleaners, merchandisers, maintenance staffs, data encoders as well as people working on the floor

• Responsible for ensuring the smooth functioning of the store, assuring the timely opening, closing, cleanliness of front, back and store floors 2016-08 - 2022-08

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• Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security

• Developed and maintained customer base by creating a welcomed atmosphere

• Improved operations through effectively supervising daily staff assignments

• Trained and supervised new employees, opened/closed cash register on daily basis, completed all necessary paperwork at night for closing

• Multi-tasked as a sales representative and a cashier, handled all payment methods from cash, checks, credit and debit cards, as well as gift certificates

• Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges

• Checks the products display of merchandisers in their respective assigned section and makes sure the displayed products reflect the correct price tags, no expiry items displayed, promotional stickers available, proper cleaned products in selves, space set aside for new products as well as the adequate availability of the products put on promotion

• Responsible for maintaining the inventory of front and back stores to ensure the sufficient availability of physical products in the store and prepare stock request order to avoid any kind of shortages in the store

• Responsible for managing the various activities within the store like price changes of weekly promotions on vegetables as well as of any ad-hoc promotions as per the instructions from management

• Also, responsible for displaying the promotional items at the striking place to attract customers

• Prepare various other reports as per the requirements of management on inventory stocks in store and on expired or near expiry items as well as over stocks, missing items, fast moving items and shares it to management on a monthly basis

• Responsible for examining the maintenance supply of store like electricity, air conditioning, adequate lights availability, refrigeration working condition etc

• And also, relevant equipment to perform store's activities like price gun, scanner, handler and stationaries for daily usage

• Manage the petty cash to issue payments for materials/stocks purchased on cash through Direct Store Deliveries on a daily basis

• Checks invoice thoroughly against stocks received before issuing the payments

• Knowledge of the different methods of inventory like LIFO (Last in First Out), and FIFO to manage and move stocks within store.

• Maintain the professional relations with customers and act as a point of contacts for customer queries, interactions with customers, handling

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conflicts with irate customers creating the ruckus in store, as well as coordinating with companies' representatives who visit to store for the display of their respective products

• Coordinate with head office regarding various issues of subordinates like vacation process, resignation/termination process, job performance evaluation of employee on a monthly basis, issuance of a warning letter, verifying monthly attendance of employees received from head office as well as shift schedules and weekly offs of the employees

• Keep coordination with IT department to get assistance over obstacles related to Microsoft Dynamics AX not working, POS not reflecting descriptions of products like price, name, item code, bar code.

• As well as issues related to desktops, handlers and bar code scanner.

• Responsible for maintaining the punctuality, discipline, appearance of store staffs in neat and clean attire and abide by the rules and regulations of the company.

Business Development Representative

HDFC Bank, New Delhi

• Handling the marketing of Credit Card with customer to provide them Various Types of credit Cards

• Generating leads by self-Sourcing of Credit cards, Saving Account's, Personal loan home loan, Auto loan

• To creating new relationships and to maintain the relationships with the corporate and retail customers for cross selling and references. Sales Executive

SSIPL Life Style Ltd

• Per day basis sales targets and Customer Service, Promotion Offers,

• Knowledge of the operations related to Sales Reporting with MIS, DSR,

• Store management, Inventory, Handling of Various Types of Brands.

• UCB (United Color of Benetton)

• Arrow

Education

QUALIFACTION: Marketing Mgmt.

M.J.P Rohilkhand University - Bareilly

BA

Bareilly College - Bareilly

Worked as a Management Trainee with AIRCEL COMMUNICATION Underwent the 1 Year Training Program in "AIRCEL COMMUNICATION” Under the project on " Consumer Buying Behavior Towards Perception Languages

English, Arabic, Hindi, Urdu and Punjabi

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2013-02 - 2015-08

2012-01 - 2013-02

2012-01

2010-01

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