Service Representative Customer

JULIET UMUDE

240-***-**** ***********@*****.***

PROFILE

Highly motivated and experienced Customer Service Representative with over six years of experience in providing excellent customer service. Skilled in managing customer inquiries, complaints, and product returns. Proficient in using various communication channels, including phone, email, and live chat to resolve customer issues. Possess strong multitasking and organizational skills, with the ability to work in a fast-paced environment.

EDUCATION/CERTIFICATION

Certified Scrum Master (CSM) - Scrum Alliance

B.A. Management (2008)

University of Ado-Ekiti, Lagos, Nigeria

PROFESSIONAL EXPERIENCE

iFem Wireless, Inc., Lanham, MD Mar 2017 – Present

Customer Service Representative

●Respond to customer inquiries, complaints, and issues in a professional and timely manner.

●Resolve customer issues by providing appropriate solutions and alternatives within company guidelines.

●Document and follow up on customer interactions to ensure customer satisfaction and retention.

●Collaborate with team members and other departments to provide efficient and effective customer service.

●Process customer orders, returns, and exchanges in accordance with company policies and procedures.

●Maintain accurate records of customer interactions and transactions using CRM software.

●Meet or exceed customer service goals and targets set by the company.

Super Pharmacy & Medical Equipment, Washington, DC Aug 2009 – Feb 2015

Pharmacy Supervisor/ Technician

●Served more than 80 customers daily, aided in locating products, and finalized sales transactions.

●Schedule medication and medical equipment delivery all over the Washington, DC area.

●Verify patient information prior to the dispensing and billing of medication.

●Create appropriate solutions for patients based on rejections.

●Ensure the safe handling of prescriptions and patient HIPAA information.

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