Kim D. Best

**** ****** ******* **., **** #******

Charlotte, North Carolina

980-***-****

Administrative Support Assistant

Mecklenburg County Parks and Recreation

Full Time

Charlotte, North Carolina

United States

June 6, 2022 - Present

Assists management staff in supervision of part time, temporary staff, volunteers and contracted instructors in the daily operations. Ensures daily operations are conducted according to County and facility policies. Knowledge of facility services, operations, OSHA standards, safety protocols, and the County mission and vision/policies and procedures. Knowledge of variety of technology with Active Net, databases, Point of Sale (POS), MyHR, Word, Excel and Outlook. Ability to run reports, reserve facility and register internal/external customers for programs, create flyers, e-mails, correspondence and scanned documents. Ensures that all areas of the front desk are maintained and organized without safety infractions, clutter, or in need of repair. Reports safety infractions and submits work order request to Facility Manager. Processes facility reservations, memberships, and program registrations via walk-ins, by telephone, and refund/transfers. Knowledge and ability to collect, track and process revenue, including Point of Sale credit card sales, cash receipts etc. Administrative Support for a Program Strategic Plan and Standard Operating Policies and Procedures for Core Focus Areas: Senior Citizens, Youth, Teens, Fitness Cultural Arts, and Leisure Programs Assists with evaluating the effectiveness of the programs provided and recommend changes to improve. Assists with creating new programs and opening online registration for weekly programs in Active Net. Files and maintains all correspondence both electronically and physically. Receives incoming phone calls, welcome visitors, vendors, directs calls, and maintenance/repair staff. Provides information on programs, upcoming events and programs to the public. Communicate and works effectively with agencies, non-profits, organizations, neighborhoods associations and Regions Advisory Council, Senior Citizen Advisory Council.

Executive Secretary for the Medical Center Deputy Director

U.S. Department of Veterans Affairs -

Full Time

Philadelphia, Pennsylvania

United States

February 3, 2020 – March 31, 2022 (Federal Retirement Date)

Responsible for maintaining confidentiality in all areas of the Medical Center Director. As the Executive Secretary to the Associate Director for Finance and Operations, routinely establish and maintain personnel files, and handles all material in a sensitive and confidential manner. Types/transcribes final letters, memorandums and reports without corrections or typographical errors. Final copy is returned free of grammatical and spelling errors. Types letters, memoranda and reports within the time frames established by the executive leadership team. Maintains confidentiality in all areas of program administration, always. Types a variety of correspondence quickly and accurately, i.e., personnel action forms, minutes, agenda’s, e-mail messages, memorandums, travel plan, expense reports etc. Responsible for making all necessary travel arrangements for the executive leadership team. Possesses sufficient knowledge of rules and regulations to ensure that appropriate travel arrangements are made (including forms appropriately filled out, appropriate forms used, and deadlines met to assure best rates). Prepares Travel Plans and Expense Reports for the executive leadership team, as needed. Primary Timekeeper for the employees of the Associate Director for Finance and Operations. Responsible for ensuring that timecards are certified in a timely manner. Continued communication with Patient Advocates regarding patient concerns. Update Patient Care Service memorandums/policies and all correspondence as needed. Responsible for all aspects of staff support for the Directors office. Back up the Program Support Assistant for the Medical Center Director. Order equipment and supplies for the Medical Center Directors Office. Exceptional customer service is always my goal!

Program Support Education, Workforce Development

U.S. Department of Veterans Affairs -

Full Time

Salisbury, North Carolina

United States

December 20, 2015 - January 28, 2020

Serves as a Program Specialist in the Department of Education and Workforce Development under the Direction of the Chief of Education and Workforce Development/DLO. In this capacity, the incumbent provides administrative and clerical support to the Chief and the Hospital Education staff. By performing a broad spectrum of administrative duties and relieves the leadership of the department of many of the routine activities. Possess and demonstrates and overall functional knowledge of the Salisbury VAMC, the Department of Veterans organization, mission and goals VA procedures and standards, policies, interest and practices. Duties include, Office Management, Administration Management, public contact work and Project Management. Facilitator for New Employee Orientation, Training Management System (TMS), which is mandatory training that all Veteran Administration (VA)need to complete annually.

Executive Secretary for the Patient Care Services

U.S. Department of Veterans Affairs -

Full Time

Salisbury, North Carolina

United States

September 3, 2005 - December 20, 2015

Responsible for maintaining confidentiality in all areas of program administration, and the Executive office. As Secretary to the Associate Director for Patient Care Service/Executive Nurse. Routinely establish and maintain personnel files and handles all material in a sensitive and confidential manner. Types/transcribes final letters, memorandums and reports without corrections or typographical errors. Final copy is returned free of grammatical and spelling errors. Types letters, memoranda and reports within the time frames established by the Executive Nurse and Health System’s Specialist. Maintains confidentiality in all areas of program administration, always. Types a variety of correspondence quickly and accurately, i.e., personnel action forms, minutes, agenda’s, e-mail messages, memorandums, travel plan, expense reports etc. Responsible for making all necessary travel arrangements for Executive Nurse (EN) and employees in the service line as requested. Possesses sufficient knowledge of rules and regulations to ensure that appropriate travel arrangements are made (including forms appropriately filled out, appropriate forms used, and deadlines met to assure best rates). Prepares Travel Plans and Expense Reports for the EN, ACN’s and Nurse Managers (as needed). Provides hands-on training to Patient Care Service staff for preparing their Travel and Expense Reports. Primary Timekeeper for Patient Care Service (PCS) Executive Office for Management Staff. Responsible for ensuring that timecards are certified in a timely manner. Continued communication with nursing staff regarding all area of patient care. Assist new PCS employees by requesting key, pagers, blackberry, adding their name to PCS e-mail group’s. Service or VA. Provided exceptional customer service to internal and external customers.

Secretary/Program Support Assistant for the Chief, Pharmacy Service

U.S. Department of Veterans Affairs

Full Time

Las Vegas, Nevada

United States

November 21, 1992 - September 2, 2005

Position was in the VA Medical Center, Las Vegas, NV, in the Chief of Pharmacy's Office. The Chief Pharmacist managed all patient care and administrative activities for Pharmacy Service. My duties were to provide administrative and secretarial assistance to Pharmacy staff and provided direction to subordinate clerical and administrative staff.

Prepared a wide variety of recurring and some nonrecurring correspondence, reports, and correspondence, or documents prepared by others in handwritten or electronic drafts. Composed routine non-technical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment or notification. Consolidates and finalizes information for various reports in accordance with established reporting procedures. Proofread and edited all correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format. Received telephone calls, greets visitors, and screened the nature of the calls or visits. Personally, answers nontechnical requests for information such as status of reports, suspense dates for matters requiring compliance, and similar information readily available from files or from knowledge of organization. When unable to locate information or cannot answer question, refers caller/visitor to a staff member. Provided follow-up on requests for information. Used multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Served as Department Level Customer Service Rep. and timekeeper for the Service Line.

Information Specialist

U.S. Military

United States Air Force

November 21, 1982 - September 21, 1992

Solely responsible for all administrative duties for squadron commanders. During my time serving in the U.S. Air Force, I was assigned, at Wurtsmith AFB, MI, Kunsan AFB, Korea, Ellsworth AFB, SD, Belgium Air Station, Belgium and Edwards AFB, CA. Every duty station I was assigned to offered newer and bigger challenges and opportunities. As the Information Specialist, my duties included providing admirative, personnel, and information processing for military members of my squadron. Responsible for typing, proofreading, and editing all correspondence that was forwarded to the squadron commander, and/or the supervisors. Established and maintained division files, records, squadron and base-wide policies. Routinely supported internal and external customers with the services they required. Prepared for meetings, Award Ceremony's, i.e., prepared certificates/awards, schedule conference room, set up food preparation and serving. Utilized several types of computer equipment to prepare documents i.e., before Microsoft, the Xerox Information Processing Network System, consisting of two network servers, four workstations and laser printers. Used faxed machines to transmit documentation to other squadrons in a timely manner. Transcribed dictated information, which was used to prepare letter or memo for review and signature. Responsible for in processing and out-processing military members to ensure they were clearing post the correct way. Assisted new employees to make sure they transition into the new squadron with ease. Responsible for ordering supplies and informing military members when their supplies arrived. Scheduled appointments for the squadron commander and made sure he arrived at the meetings on time.

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