Margaret Diallo

Richmond, VA *****

adwiw6@r.postjobfree.com

+1-804-***-****

I have over 6 years worth of leadership and customer service skills inbound and outbound calling experience. I am looking to further my career into a leadership role Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

T-Mobile Sales Representative

T-Mobile US Inc. - Richmond, VA

November 2020 to September 2022

• Serves customers by helping them select products.

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

• Greets and receives customers in a welcoming manner.

• Responds to customers’ questions.

• Directs customers by escorting them to racks and counters.

• Provides outstanding customer service.

• Documents sales by creating or updating customer profile records.

• Manages financial transactions.

• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

• Alerts management of potential security issues.

• Assists with inventory, including receiving and stocking merchandise.

• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Guest Service Associate

European Wax Center - Midlothian, VA

April 2017 to October 2021

schedule appointments

sale wax passes ( commission)

update personal information into the systems

Marketing

Cold calls

Schedule follow up appointments

Temp nurse assistant

Glenburnie Rehabilitation and Nursing Center - Richmond, VA October 2020 to August 2021

The Temporary Nursing Assistant (TNA) provides direct care to the residents of the health and rehabilitation center, assisting them in activities of daily living under the direction and supervision of a professional nurse. Those duties include but are not limited to: bathing, dressing, serving and collecting food trays, and measuring and recording weight, temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output as directed. Recruiter Specialist

Humana campaign - Richmond, VA

October 2017 to April 2020

• Demonstrated ability to drive sales through the actions of others

• Understanding of call center tools and technology used to manage KPIs and SLAs

• Possess effective conflict resolution skills

• Possess time management, planning, organizational and multi-tasking skills

• Ability to learn new products and system

• Ability to work in a professional fast-paced environment

• Training and development

• Recruiting staff

• Held individual and group interviews

• Ability to perform administrative tasks

Front Desk Agent

Homewood Suites by Hilton - Richmond, VA

April 2018 to October 2019

Greet guest with a pleasant attitude

Check guest in and out

Book room

Adjust reservations

Handle monetary

Keep front area cleaned always

Assist guest with any questions

Customer Service Representative

Ups freight - Richmond, VA

November 2016 to October 2018

I placed inbound and outbound calls while providing these listed skills

• Attention to Detail.

• Active Listening Skills.

• Improving Customer Experience.

• Building Customer Loyalty.

• Positive Attitude.

• Create and close cases.

• Time Management.

• Interpersonal Skills.

Child Care Worker

Tam tam childcare - New York, NY

June 2012 to August 2017

Education

Associate in Medical assistant

Bryant & Stratton College-Richmond - Richmond, VA

September 2022 to May 2023

associate in Business

John Tyler community college - Chester, VA

2013 to 2015

Bachelor's degree

Skills

• Customer Service Skills (5 years)

• Guest Service

• Customer Service

• Front Desk

• Debits & Credits

• Cash Handling

• Freight Experience

• Medical Records

• Marketing

• Phone etiquette

• Technical Support

• Help Desk

• Troubleshooting

• Software Troubleshooting

• Computer Networking

• Remote Access Software

• Microsoft Windows

• Legal research

• Network Support

• Active Directory

• Desktop Support

• Operating Systems

• Microsoft Windows Server

• Information Security

• DHCP

• WAN

• Citrix

• Microsoft Exchange

• Leadership

• Employee relations

• Medicare

• Account management

• Business development

• Management

• Data analysis skills

• Relationship management

• Healthcare (1 year)

• System Administration

• GitHub

• ADP

• ATS

• Social media management

• Human resources

Certifications and Licenses

ServSafe

SHRM Certified Professional

Professional In Human Resources

Assessments

Electronic Medical Records: Best Practices — Completed December 2019

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Front Desk Agent (Hotel) — Highly Proficient

July 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient

Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Reliability — Proficient

January 2020

Tendency to be dependable and come to work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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