Service Representative Desk Agent
Resume:
Margaret Diallo
Richmond, VA *****
***********@*****.***
I have over 6 years worth of leadership and customer service skills inbound and outbound calling experience. I am looking to further my career into a leadership role Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
T-Mobile Sales Representative
T-Mobile US Inc. - Richmond, VA
November 2020 to September 2022
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Guest Service Associate
European Wax Center - Midlothian, VA
April 2017 to October 2021
schedule appointments
sale wax passes ( commission)
update personal information into the systems
Marketing
Cold calls
Schedule follow up appointments
Temp nurse assistant
Glenburnie Rehabilitation and Nursing Center - Richmond, VA October 2020 to August 2021
The Temporary Nursing Assistant (TNA) provides direct care to the residents of the health and rehabilitation center, assisting them in activities of daily living under the direction and supervision of a professional nurse. Those duties include but are not limited to: bathing, dressing, serving and collecting food trays, and measuring and recording weight, temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output as directed. Recruiter Specialist
Humana campaign - Richmond, VA
October 2017 to April 2020
• Demonstrated ability to drive sales through the actions of others
• Understanding of call center tools and technology used to manage KPIs and SLAs
• Possess effective conflict resolution skills
• Possess time management, planning, organizational and multi-tasking skills
• Ability to learn new products and system
• Ability to work in a professional fast-paced environment
• Training and development
• Recruiting staff
• Held individual and group interviews
• Ability to perform administrative tasks
Front Desk Agent
Homewood Suites by Hilton - Richmond, VA
April 2018 to October 2019
Greet guest with a pleasant attitude
Check guest in and out
Book room
Adjust reservations
Handle monetary
Keep front area cleaned always
Assist guest with any questions
Customer Service Representative
Ups freight - Richmond, VA
November 2016 to October 2018
I placed inbound and outbound calls while providing these listed skills
• Attention to Detail.
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Create and close cases.
• Time Management.
• Interpersonal Skills.
Child Care Worker
Tam tam childcare - New York, NY
June 2012 to August 2017
Education
Associate in Medical assistant
Bryant & Stratton College-Richmond - Richmond, VA
September 2022 to May 2023
associate in Business
John Tyler community college - Chester, VA
2013 to 2015
Bachelor's degree
Skills
• Customer Service Skills (5 years)
• Guest Service
• Customer Service
• Front Desk
• Debits & Credits
• Cash Handling
• Freight Experience
• Medical Records
• Marketing
• Phone etiquette
• Technical Support
• Help Desk
• Troubleshooting
• Software Troubleshooting
• Computer Networking
• Remote Access Software
• Microsoft Windows
• Legal research
• Network Support
• Active Directory
• Desktop Support
• Operating Systems
• Microsoft Windows Server
• Information Security
• DHCP
• WAN
• Citrix
• Microsoft Exchange
• Leadership
• Employee relations
• Medicare
• Account management
• Business development
• Management
• Data analysis skills
• Relationship management
• Healthcare (1 year)
• System Administration
• GitHub
• ADP
• ATS
• Social media management
• Human resources
Certifications and Licenses
ServSafe
SHRM Certified Professional
Professional In Human Resources
Assessments
Electronic Medical Records: Best Practices — Completed December 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
July 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Reliability — Proficient
January 2020
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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