Sales Manager Customer Service
Resume:
Timothy J Fore
Gainesville, Georgia 30506
******@**.***
Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Client- focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Effective communicator with proven ability to quickly build relationships with both clients and business audiences. Quick learner with excellent multi-tasking skills and record of mastering new technology. Known for innovation and creative problem-solving abilities to address business challenges. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature and expert computer knowledge.
• Customer retention • Policy/program development
• Operational oversight • Supervision and training Work Experience
Business Partner
Storehouse Partners, LLC - Marble Hill, GA
July 2021 to Present
Business Manager
Fran Farias, State Farm Agency - Roswell, GA
October 2015 to June 2021
Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
• Cultivated relations with customers and dealership personnel to drive client retention and long-term growth initiatives.
• Interacted with customers and vendors with utmost professionalism to solve various problems.
• Led team of 5 in sales and service operations.
• Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Analyzed customer needs and provided best options, upselling products and services.
• Developed insurance cross-selling opportunities in partnership with team members
• Provided quick turnaround time when customers called with questions, usually within a few hours.
• Improved office operations continually by maintaining records, tracking data and promoting internal communications.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Established new customer accounts, including checking, savings, lines of credit and loans.
Contractor
TJ Fore Designs - Sandy Springs, GA
March 2008 to October 2015
Renovated and produced physical structures to meet timeline and budgetary constraints.
• Worked with clients to find appropriate material sources according to client budgets and specific project needs.
• Maintained clean, safe working environment by removing waste from job site prior to completion.
• Trained in plumbing, carpentry, painting, electrical plastering, and installation.
• Managed completion of multiple projects in progress simultaneously by frequently checking supply inventories and work orders.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Hired and managed subcontractors for electrical and plumbing installations.
• Applied changes requested by designers, owners or inspectors to optimize work. National Sales Manager
Mahdavi's A&A Rug Company - Atlanta, GA
August 2007 to February 2008
Prepared monthly, quarterly and annual sales forecasts to determine short and long- term performance objectives.
• Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
• Gave sales presentations, negotiated contracts and promoted services to customers.
• Led team of 15 in sales and service operations.
• Serviced and retained numerous accounts while traveling to local territory and major trade shows.
• Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
• Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
Bank Representative
Fran Farias, State Farm Agency - Sandy Springs, GA May 2005 to July 2007
Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Modified, opened and closed customer accounts.
• Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
• Met with new clients and completed pre-qualification procedures. Southeast Sales Manager
Beaulieu of America, Home Depot Division - Atlanta, GA October 2003 to May 2005
• Created and finalized quotes to complete deals between company, vendors and customers.
• Developed and significantly grew Southeastern territory over 24 months.
• Tracked sales to generate reports for business development planning.
• Led team of 35 in sales and service operations.
• Supported all sales team members to drive growth and development.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Provided information on company promotions and special sales to customers. National Sales Manager
Beaulieu of America, Home Depot EXPO Division - Atlanta, GA June 2002 to October 2003
• Motivated staff to become top sales closers and exceed benchmarks.
• Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
• Led team of 10 in sales and service operations.
• Stayed up to date with new product launches and kept sales team members on board with changing plans.
• Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
• Set up and oversaw territory assignments, performance quotas and budgets. Education
Bachelor of Science (BS) in Management Information Systems American Intercontinental University - Atlanta, GA Associate in Arts (AA) in International Business
American Intercontinental University - Atlanta, GA Skills
• Account management
• Business development
• Communication skills
• Customer service
• CRM
• Leadership
• Microsoft Office Organizational skills
• Project management
• Sales management
• Salesforce
• Strategic planning
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