DONNA NEWMAN

AUTHOR

Fort Collins, CO ***** 970-***-**** adwiuu@r.postjobfree.com WWW: Bold Profile

Published Author: Novels, Short Stories, Poetry, Nonfiction, Articles. Editing

Proofreading

Copyediting

Researching

Experienced professional with over 25 years experience and a myriad of useful and important skills. Adept in working under pressure and adapting to new situations and challenges. Excellent reputation for resolving problems and improving techniques, policies and both employee and client satisfaction.

Proficient at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate with strong organizational skills. Remarkably ambitious and always ready to earn the opportunity to move up th ladder.

Currently seeking a remote position due to health reasons. Independent Sales Representative, 09/2013 - 08/2017 Avon Products – Fort Collins, CO

Created and deployed successful marcolplanplains to highlight offerings and engage customers at appointments, trade shows and networking events.

Worked alongside retail representatives to enhance product presentations and advertising collateral. Identified new customers by attending trade-shows, networking and performing cold-calls. Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.

Freelance Transcriptionist, 02/2004 - 12/2007

Independent Employer – Fort Collins, CO

Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity. PROFESSIONAL SUMMARY

WORK HISTORY

Reviewed completed reports for proper formatting, grammar and sentence structure. Used headsets and transcribing software to take dictation of legal documents. Tracked and documented processes, communications and report status to remain organized and meet deadlines.

Data Acquisition Manager, 02/1997 - 05/2003

ADP – Fort Collins, CO

Documented and evaluated the acquisition of criminal, MV and credit reports supplied by independent contractor legal vendors and private companies.

Developed productive relationships with key nationwide vendors Generated weekly, monthly, quarterly and yearly reports on purchasing operations. Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

* Supervised 10 in-house employees and 200+ independent vendors nationwide. Customer Service Manager, 04/1992 - 12/1996

Edmund Scientifics – Bellmawr, NJ

Controlled resources and utilized assets to achieve qualitative and quantitative targets. Addressed potential cancellations and offered catered solutions to retain accounts. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Negotiated contracts with outside carriers to minimize costs to company and customers. Followed through with client requests to resolve problems. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Collaborated with upper management to improve customer service processes and support structures company-wide.

Took ownership of customer issues and followed problems through to resolution. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Assistant Manager, 03/1986 - 04/1992

B. Dalton Bookstore – Blackwood, NJ

Helped with planning schedules and delegating assignments to meet coverage and service demands. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Identified and communicated customer needs to supply chain capacity and quality teams. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Created employee schedules to align coverage with forecasted demands. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Increased employee performance and job satisfaction to strengthen retention and engagement. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Bachelor Of Arts: English Language And Literature, 05/1990 University of Iowa - Iowa City, IA

Associate Degree In Liberal Arts : English Language And Literature, 09/1982 Camden County College - Blackwood, NJ

Cash Control

Personnel Management

Active Learning

Stock Control

Inventory Control Processes

Strategic Networking

Cost Control

Professional Networking

Independent Thinking

Independent Research

Self-Motivated and Independent

Sales Calls

Business Growth and Retention

Customer Service and Assistance

Contract Negotiation Expertise

Thorough Knowledge of Product

Effective Project Management

Electronic Systems

Credit and Debt Card Processing

Building Client Relationships

Interpersonal Communication Skills

Reading Comprehension

Complex Problem-Solving

Product or Service] Expertise

Store Displays

Typing 60+ WPM

Certified Private Investigator

EDUCATION

SKILLS

CERTIFICATIONS

Typing (in progress)

Tutoring(in progress

Editor (queued)

SRI ((queued)

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