Security Officer Recovery Specialist
Resume:
Sherrod Owens
**** ***** ***** ***** ********, VA 23231 *******.*****@*****.*** c: 804-***-****
SENIOR FINANCIAL PROFESSIONAL
10+ Years Experience in all banking, specializing in Collections, Loans, Mortgage Recovery & Underwriting
An accomplished, financial professional with expertise in reconciling and recovery with the ability to add value to business operations. Possess excellent written and verbal communication skills. Strong relationship building and effective collaboration with key stakeholders
Loan Application processing
Post-Closing Review
Negotiation
Time Management
Communication
CORE STRENGTHS
Business Process Improvements
Culture & Change Management
Proficient in Microsoft Office Suite Consultancy
Technical Capacity
PROFESSIONAL EXPERIENCE
Owens Funeral Services, Ashland & Fredericksburg, VA
Facility Manager; Funeral Services Manager 5/2018 - Present
o Sit with bereaved family members to assist with the planning of love ones funeral
o Work closely with insurance companies to finalize all documentation needed to finance funeral
o Manage funeral home finances, including receiving payments and making bank deposits
o Escort mourners to parlors or chapels in which wakes or funerals are being held
o Obtain burial permits and register deaths
o Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance
claims forms
o Perform general tasks, such as maintaining equipment or caring for funeral grounds o Assist funeral director to ensure that services run smoothly as planned
o Transport the deceased to and from the funeral home
Securitas Security
Security Officer 2/2019-1/2023
DCJS ID# 99-524341 exp. 01/31/2024
o protect property and tenants from theft, damage, trespassing or accidents
o Submit nightly report of anything that happen on shift
o provide a visible presence that enforces safety and security
o report rule infractions and violations SunTrust Mortgage, Richmond, VA
MERS Sr. QA Mortgage Loan Specialist 3/2012- 4/2018
o Temp-To-Hire from 3/2012 until 6/2012 then made permanent
o Assisted with reconciling processes and adhered to procedures to ensure timely and accurate
completions
o Ability to utilize multiple systems to include Servicing, MERS, PLX, MSP, & MLCS o Extensive knowledge of FNMA/FHLMC procedures and guidelines
o Collected and analyzed foreclosure documents
o Website utilization included NETRO, EPOSTCLOSING, & PARCEL IQ
Allied International Credit -Chase Portfolio, Glen Allen, VA
Mortgage Recovery Specialist/Underwriter 4/2010- 3/2012
o Reviewed short sale or loan modification documents
o Verified income and credit for potential clients
o Clarified information regarding applicant’s low credit scoring, and funds origination o Confirmed appraisal of properties and assured correct values were appropriated
Allied International Credit -Citi Mortgage Portfolio, Glen Allen, VA
Mortgage Recovery Specialist 10/2009- 4/2010 o Recovered past due mortgages and arranged account settlements
o Arranged for repayments and communicated hardship programs
o Compiled and reviewed documents for Short Sales and Loan Modifications
o Ensured titles are clear for sale
Allied International Credit -Barclay Portfolio, Glen Allen, VA
Sr. Third Party Collector/Trainer 7/2008- 10/2009 o Handled 3rd party inbound & outbound accounts ranging from 2k to 50k
o Provided available options to customers for account resolution
o Skip traced accounts with Accurint & Manta
o ISO 9001 Certified
o Ability to work charge-off & non-charge off (Barclays), and pre-& post charge off accounts
(Advanta)
Education International Organization for Project Management
Certified Project Manager
Completion Date July 2015/ Cert ID# 270***********
International Six Sigma Institute
Certified Six Sigma Master Black Belt
Completion Date April 2014/ Cert ID# 851***********
ITT Technical Institute, Richmond, Virginia Bachelors of Science in Criminal Justice Grad Date Mar. ‘09 = GPA: 3.2
ITT Technical Institute, Richmond, Virginia Associates of Science in Criminal Justice
Grad Date Jun. '07= GPA: 3.6
Organizations
Notary Public Commonwealth of Virginia
Toastmasters International
Alpha Phi Sigma (Criminal Justice Greek Fraternity)
Justice Greek Fraternity)
Prince Hall Masonic Lodge
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