I N É S S A N Z S Á N C H E Z

Barrio de Simancas (Madrid) +34-676-***-*** adwipc@r.postjobfree.com ASSISTANT/OFFICE MANAGER

I am an office assistant with 20 years of experience who is comfortable with being the “go to” person for anything related to the running of an office. Much experienced in providing full secretarial, administrative, and office management support to work colleagues in a busy office environment. Having a proactive, flexible, and cross- sectional approach to juggling many different priorities and able to work autonomously and take ownership of all aspects of a task or project. I have lived in Istanbul for a year performing tasks as an English-Spanish interpreter/teacher, tour guide and performing small office tasks. I have great knowledge of the Turkish culture and although I know some vocabulary and expressions in Turkish, I do not speak it. I have also worked in Ireland for almost a year working as a receptionist in a small hotel. I am creative in my way of working, extroverted and like to think outside the box. I believe that results depend on the ability to find innovative solutions to problems. AREAS OF EXPERTISE

MS Office

Office management

Receptionist

Customer service

Archive

Data bases

Supplier management

Typing 70+ wpm (SPA-ENG)

Contracting & coordination

catering services & staff

PROFESSIONAL ABILITIES

Ability to build relationships

across diverse teams

Good written & verbal

communication skills

Adaptability & flexibility skills

Good memory

Used to work in cross-cultural

teams

Ability to multitask & manage

conflicting demands

Foresight & planning

Spanish mother tongue

PERSONAL ABILITIES

Attention to detail

Punctual & reliable

Good written & verbal

communication

Musical & artistic curiosity

Interesed in history & politics

Creative & resourceful in

producing results with minimal

direction

Having a patient outlook

Interested in learning languages

Expert in Turkish culture

EDUCATION

Degree in secretarial

studies, 2002

Project management, 2019

Neuro oratory, 2019

Digitization applied to the

productive sector, 2022

Criminology, criminal law, criminal

psychology, forensic psychiatry,

forensic medicine &

crimininalistics, 2022

ADDITIONAL INFORMATION

Start date: 2 weeks

Available to travel

I N É S S A N Z S Á N C H E Z

Barrio de Simancas (Madrid) +34-676-***-*** adwipc@r.postjobfree.com CAREER HISTORY

Mar 2017 – Present

ONG RESCATE

Non-profit organization

JOB: Office manager/front desk receptionist. In charge of the front desk. Support to finance, human resources and social department. Support more than 35 employees over multiple disciplines and countries. WORK DUTIES

Effectively and professionally answering the telephone, dealing with enquiries and visitors

Maintaining employees’ data and kept updating accounts of all employment records

Maintaining members’ data base, issuing to direct debit bill payments and delinquency management

Maintaining volunteers’ and beneficiaries’ data base. Handling and managing sensitive information of more than 1,000 people

Supplier management: telecom companies, stationery, furniture suppliers, couriers companies, translators…

Maintaining office equipment and arranging any repairs or replacements

Communications with public entities: embassies, city council, Spanish Cooperation Agency… Jan 2015 – Aug 2016

GRUPO PUENTES

Engineering & construction

JOB: Office manager. In charge of the front desk, deal with visitors and general office administration. WORK DUTIES

Answered the phone, responded to emails, and greeted visiting business partners and clients

Scheduled executive travel and agenda

Performed basic accounting functions including cash reconciliations

Set up meeting rooms and prepared presentation materials

Maintained office equipment and arranging any repairs or replacements

Ordered stationery, office equipment and furniture as required

Provided telephone contact with embassies, consulates and the Ministry of Foreign Affairs and Justice to arrange visas (Saudi Arabia, Equatorial Guinea, Angola, Bolivia, China & Qatar) Dec 2012 – Oct 2014

ELECNOR

INFRAESTRUCTURAS

Engineering, construction &

renewables

JOB: Finance department assistant. Responsible for developing monthly financial reports showing analysis of the financial accounts.

WORK DUTIES

Supported Management Accountant

Filed, archived and photocopied of invoices, statements and correspondence

Coordinated travel arrangements, hotel accommodations and car rentals

Provided telephone contact with embassies, consulates and the Ministry of Foreign Affairs to arrange visas

(Venezuela, Angola & DR Congo)

Feb 2011 – Jun 2012

AECID

Public Administration

JOB: Technical consultant. Responsible for providing accounting support to technical offices abroad and also providing remote access.

WORK DUTIES

Logged, investigated and resolved expense discrepancies

Analyzed and reported any discrepancies regarding missing documents and customer inquiries Mar 2010 – Feb 2011

MAZDA

Car manufacturer

JOB: Administrative secretary. In charge of bank and account reconciliation, payments, monthly closings, coordination of the invoice approval flow.

WORK DUTIES

Bank reconciliation

Control of authorization and payment of purchase invoices

Filed, archived and photocopied of invoices, statements & correspondence Mar 2009 – Mar 2010

INDEPENDENT

FREELANCE

İstanbul, Turkey

JOB: Independent freelance. Spanish and English teacher and tourist guide. WORK DUTIES

Spanish and English classes for a construction company

English/Spanish tourist guide

I N É S S A N Z S Á N C H E Z

Barrio de Simancas (Madrid) +34-676-***-*** adwipc@r.postjobfree.com May 2008 – Feb 2009

THE ASHE HOTEL

Tralee (Ireland)

JOB: Receptionist. In charge of the front desk.

WORK DUTIES

Handled multi-line switchboard

Greeted incoming guests, issued room keys and provided information regarding policies and amenities

Monitored reservations to track incoming parties and special events

Reservations and cancellations management services

Handled cash and credit payments

Ordered housekeeping supplies & guest toiletries

Translated menus, flyers & billboards

Collaboration with marketing department for the website Spanish version Apr 2007 – Apr 2008

TURBOMÁQUINAS, S. L.

Fire protection systems

JOB: Administrative. Responsible for issuing the monthly invoices. WORK DUTIES

Entering data into computer invoicing system and file with customer information

Sending invoices to appropriate recipients to inform them of payments due, received or covered

Contacting clients to follow up on non-payment, negotiating payment plans, resolving disputed items, handling all incoming calls and emails from clients regarding billing inquiries, and bringing resolutions to unpaid accounts

Apr 2005 – Mar 2007

ELECTROLUX

PROFESSIONAL

Marketing of industrial kitchen

appliances

JOB: Receptionist. Responsible for meeting and greeting visitors. WORK DUTIES

Handled multi-line switchboard, answered the phone, took messages, and directed incoming calls

Ensured all clients and visitors are checked in and out into the electronic verification system

Handled incoming and outgoing correspondence

Ensured that the reception and meeting room areas are clean and welcoming

Scanned documents and updating internal systems

Archived paper files and coordinating off site filing resources

Booked meeting rooms and making suitable catering arrangements Nov 2003 – Aug 2005

SAITEC INGENIEROS

Engineering & construction

JOB: Office manager.

WORK DUTIES

Managed schedules, organized office functions and oversaw operations of office with 20 draftpeople and engineers

Recorded office expenditure and managing its budget

Handled of petty cash

Coordinated meeting and networking events

Maintained office equipment and arranging any repairs or replacements

Scheduled meetings, telephone and video conferences

Ordered stationery, office equipment & furniture Apr 2003 – jun 2003

STIGA

Marketing studies

JOB: Customer agent operator. Tasked with conducting surveys and collected data through interviews and questionnaires

WORK DUTIES

Contributing to improve customer satisfaction and the relationship between company and clients Oct 2002 – Mar 2003

LANIER ESPAÑA

Marketing of reprography

equipment

JOB: Executive and HR secretary. Executive Assistant to CEO, CHRO, and administrative and clerical support to other departments.

WORK DUTIES

Managed and organizing CEO’s schedule and priorities, and all national & international travel arrangements

Organized meetings and preparing agendas

Coordinated all travel arrangements, hotels, ground transportation

Planned & supervised all personal travel arrangements including: air travel, ground transportation & accommodations

Managed telephone calls, emails and collected/sort mail

Planned and coordinated department presentations and training sessions to adhere with HR policies and procedures

Prepared and effectively managed an average of 125 employee files per month

Assisted with payroll duties

Contact this candidate