LaRonda Bell

I am open to learning a new skill to secure a career.

Indianapolis, IN 46221

adwipb@r.postjobfree.com

317-***-****

Customer Service experience, problem solving skills, active listener, and the ability to multi-task. I am open to learning a new skill to secure a career.

Authorized to work in the US for any employer.

Work Experience

OWNER, MERCHANDISER, CUSTOMER SERVICE

THE ALMIGHTY VENUS

Indianapolis, IN

February 2013 to present.

Responsible for purchasing merchandise to sell online and in person.

Price compared, packaged, and shipped items.

Resolved customer issues. 19,000 followers, Top Seller, and Top-rated Seller.

Member Champion

TTEC/Glorifi Insurance Company

Indianapolis, IN

January 2022 to June 2022

Responsible for assisting members with Glorifi’s self-service application. Answer any questions pertaining to the members’ accounts. And eventually write auto, homeowner and renters insurance policies for the members.

Licensed Customer Service Representative

Calculated Hire/AAA

Indianapolis, In

July 2022 to August 2022

Responsible for assisting members with accounts, payments, password reset and upselling any new products to the members.

Healthcare Customer Service

Teleperformance/UHC

Indianapolis, In

September 2022 to December 2022

Responsible for assisting customers with choosing a health insurance plan based on their needs, wants and budget. Actively listening and asking probing questions to ensure that the customer is fitted with the best option possible.

Inventory Clerk

Kelly Services/Covance -

Indianapolis, IN

December 2020 to December 2020

Responsible for counting, repacking recalled Cottonelle Flushable Wipes, and entering data into the computer (po# and bol#) along with the amount of opened, sealed, single or other items (with descriptions) into the computer. Stack on a pallet in banana boxes, then moved or staged to QA using a pallet jack.

Assembler/COVID Kit Assembly

Kelly Services/Covance -

Indianapolis, IN

November 2020 to November 2020

Responsible for putting vials, tubes, needles, syringes, and labels into a plastic bag, then pack into a box, label box and take it to the QA desk for auditing. I also had to do Auditing when necessary.

ACCOUNTS PAYABLE PROCESSOR

ACCOUNTEMPS/VITRAN -

Indianapolis, IN

August 2013 to December 2013

Responsible for processing account payables using an AS 400 billing system.

Recognized errors and directed them to the appropriate department.

CUSTOMER SERVICE REPRESENTATIVE

DOHRN TRANSFER COMPANY

Indianapolis, In

April 2012 to October 2012

Responsible for processing the driver's paperwork in accordance with company standards. Utilized Microsoft Excel to record the driver's mileage and the equipment hours. Answered the five - line phone system and directed the calls to the appropriate individuals or departments. Learned how to utilize Microsoft Excel with efficiency.

CUSTOMER SERVICE REPRESENTATIVE

ESTES EXPRESS LINES

August 2008 to September 2009

Indianapolis, In

Responsible for answering phone lines, directing calls to the appropriate person(s) or department(s). Corrected billing issues using the AS 400 system in a timely manner. Worked under strict deadlines. Assisted customers in resolving billing issues. Communicated all freight problems to the supervisor on duty.

Learned to use the billing system AS 400, the multi-line phone system and how to communicate with customers/clients.

Education

High school or equivalent in general studies

BROAD RIPPLE HIGH SCHOOL -

Indianapolis, IN

September 1981 to June 1985

Skills

Customer Service (7 years)

Customer Care (10+ years)

Excel (1 year)

Microsoft (6 years)

Time Management (10+ years)

Accounts Payable (2 years)

Sales Experience (7 years)

Detail Orientated (10+ years)

Professional Demeanor (10+ years)

Office Experience (7 years)

Freight Experience (1 year)

Merchandising (7 years)

Phone Etiquette (10+ years)

Clerical Experience (5 years)

VPN (4 years)

Computer Literacy (10+ years)

Warehouse Experience (4 years)

Packaging Experience (7 years)

Certifications and Licenses

Resident Accident and Health Insurance Producer License - Indiana

October 2020 to February 2025

Non - Resident Accident and Health or Sickness Insurance Producer License -Alabama

February 29,2024

Non- Resident Health Insurance Producer License - Wyoming

February 29,2024

Non - Resident Intermediary (Agent) Individual - Wisconsin

February 29, 2024

Non- Resident Insurance Producer License – Virginia

February 29,2024

NON – Resident Producer – Utah

February 29,2024

Resident Personal Lines – Indiana

February 15, 2022, to February 28, 2025

Contact this candidate