Jennifer M. Lindenberg

San Diego, CA 949-***-**** linkedin.com/in/lindenbergjen/ adwiob@r.postjobfree.com QUALIFICATIONS PROFILE

Highly versatile with extensive experience in customer retention management, business development, marketing, and sales. Offering superior talent in leadership, cultivating long-term relationships, while building, retaining, and promoting revenue growth. Driven by new challenges and a strong desire to be successful in all endeavors across all levels. Skills Include:

● Conducting market research and analysis to identify new business opportunities, collaborating with cross-functional teams to develop and implement new strategies, and maintaining accurate records and reports on customer interactions and sales activities.

● Expanding productivity with new and existing financial partnerships, driving customer growth through innovative strategies and efforts to identify, create, and pursue revolutionary partnerships

● Maintaining a healthy business portfolio and client success stories, improving business relationships consisting of highly skilled stakeholders and Account Executives Blissed Yoga Wear - Newport beach, CA 06/2018- 01/2023

Customer Success Manager

Successfully nurtured and expanded a portfolio with a focus on fitness and wellness markets. Developed a client base from canvassing and cultivating relationships, extending the company's footprint throughout the United States and internationally. identifying and executing on upsell or cross-sell opportunities with existing customers, resulting in increased revenue and customer lifetime value.

Key Accomplishments:

● Developed and implemented effective customer success plans and strategies that resulted in successful customer onboarding, adoption, and achieving their business objectives. Additionally, successfully managed an influencer marketing campaign that increased brand exposure by 30% and generated a 20% increase in sales.

● Collaborated with cross-functional teams to develop and execute a digital marketing campaign that resulted in a 25% increase in brand awareness and a 20% increase in sales. Additionally, successfully achieving high customer satisfaction and retention rates, as demonstrated by an increase in Net Promoter Score (NPS) and a decrease in customer churn rates. Lindenberg Electric and Crane - Orange, CA 01/2015- 01/2018

Customer Success Manager/Business Development Manager Developed and implemented a customer success plan to ensure customer satisfaction and loyalty. Conducting market research and analysis to identify new business opportunities, collaborating with cross-functional teams to develop and implement new strategies, and maintaining accurate records and reports on customer interactions and sales activities. Key Accomplishments:

● Conducted a comprehensive SEO audit and implemented optimization strategies that resulted in a 25% increase in organic website traffic and a 10% increase in keyword rankings

● Managed an internal audit for cost-saving infrastructure and productivity tools, including streamlined internal audit procedures and modernization of client business portfolios for customer success management systems using ERP system integration

● Improved the company's organizational effectiveness by implementing a Lean Management database, while providing a successful 10% cut of overall operating costs Greenlight Financial – Irvine, CA 01/2008- 12/2011

Customer Success Manager/Business Development Manager Met with pre-qualified residential home owner clientele; inspected properties and secured compliance requirements. Key Accomplishments:

● Established a strong risk management framework through the implementation of robust policies and procedures to identify, assess, and mitigate risk

● Increased customer satisfaction through exceptional customer service, timely responses to inquiries, and innovative product offerings

● Increased revenue by growing the customer base, introducing new products and services, and upselling existing customers