Ismail Errazki

Waterloo/Ontario . Cell +226******* . adwiny@r.postjobfree.com

Skype : live:.cid.a1f7d878c05548b3

Professional Summary

Assistant restaurant manager, provides exceptional leadership in F&B environments. Provides technical expertise to team members and supervises goal progression. Skilled in complaint handling, guest satisfaction and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities . Patient and empathetic,

Skills

● Strong interpersonal skills

● Excellent communication skills

● Filing and data archiving

● Attention to detail

● Customer service specialist

● Purchasing, accounting background

● Quick learner

● Strong client relations

● Creative problem solver

● POS systems knowledge

● Positive and friendly

● Excellent sales technical

Work history.

Assistant Restaurant Manager, March 31, 2022 until now at Tim Hortons – Canada

● Controlling food & paper costs using order guides.

● Ensuring that product launches and promotions are executed with perfection.

● Resolving Guest issues, as well as working with your team to minimize issues.

● Training new Team Members.

● Train, remind and encourage Team Members to follow all Health & Safety policies and programs we have in place.

● Coach & discipline Team Members as needed.

● Be a leader and always lead by example by following all Tim Hortons policies and procedures.

● Plan, organize, direct, control and evaluate daily operations.

● Foster a positive work environment through leadership and example. Salesman, November 2021 until 15 March 2022 at Atyab Al Marshoud company _ Kuwait

● Explain how a product works or what services are available.

● Process POS (point of sale) purchases.

● create sales leads and follow up with new customers.

● Assess customers needs and provide assistance and information on product features. Salesman, February 2019 to September 2021 at Mecca Al mukarramah_ Kuwait

● Welcoming customers with a smile and explaining our products.

● Take payment and return change.

● Arrange the items on the shelf.

● make inventory.

Head Waiter, December/2014 to March/2017 at Al khachab Company kunefis Restaurant – kuwait

● Supervise and check all stations are clean and tidy.

● Supervise and check assembly of trays.

● Prepare and submit reports.

● Maintain records of stock, repairs sales and wastage.

● Process cash register payments by cash, credit card, gift card and debit. Key Achievements

● Reduced the food cost by 25% without infecting the food quality.

● Leaded successfully the outdoor events, and improved the productivity and ability of staff Storekeeper, July 2012 to October 2013 Carrefour _ Arabian Saoudi

● Ensure adequate record keeping and manage all documentations to confirm proper stock levels and maintain Inventory Control.

● Coordinate the handling of freight, the movement of equipment and necessary Minor repairs.

● Performing other duties and tasks as assigned from time to time. Waiter, December 2010 to November 2011 at Katara project _Qatar, Doha

● greet customers politely as they enter the restaurant.

● Making sure that the area is stocked up before leaving from shift.

● Preparing the food, cleaning and sanitizing the food.

● Handle money transactions and issue receipts.

● Communicate with customers in a fast and friendly manner.

● Assemble food to ensure fast service.

Education.

● Institute of Hotel and Tourism, Specialized Technical Certificate option (Restaurant)2009-2010

● Diploma secondary Education 2007

Languages.

*Arabic: Mother Tongue * English: excellent * French: Basic Certificates.

● Food safety level 1 and hygiene from One and Only Royal mirage hotel.

● Food safety level 1 ( in-house training ) from Katara project

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