Summer Intern Customer Service

SOPHIA AUDU

**********@*****.*** 207-***-****

**** ******** *****, ***** *****

EDUCATION

● M.Ed. Higher Education (2023) University of Maine

● BSc. Biomedical Sciences (2013) University of Nottingham, UK.

● Foundation Program (2010) Cambridge Art and Science, UK. WORK EXPERIENCE

THE UNIVERSITY OF MAINE PUBLIC [ AUGUST 2021– PRESENT ] ASSISTANT COMMUNITY COORDINATOR FOR KNOX HALL

● Directing and mentoring Residence Life staff in community-building work to prevent conduct issues from arising to any extent possible.

● Administering restorative practices (RP) to resolve mid-level conduct incidents while overseeing the educational sanctions process.

● Supervising administrative procedures including but not limited to fire safety checks, room check-in/out, dorm damage assessments, student welfare checks, and facilities requests.

● Engaging in internship opportunities /professional development related to challenges facing students from various underrepresented and marginalized populations (e.g., students with disabilities, students of color).

● Advising students and staff on personal and academic issues by probing and utilizing active listening skills while providing resources as needed.

● Directing eight Resident Assistants with effective programming for three hundred residents through creative program initiatives, program supplies and evaluations.

● Coordinating staff recruitment activities including training Residence Assistants twice a year.

● Engaging in an on-call rotation as the primary on-call staff for crisis management and resource referrals.

● Designing and developing content for marketing, recruitment and social justice awareness. THE UNIVERSITY OF MAINE PUBLIC [ AUGUST 2022 – MAY 2023] GRADUATE ASSISTANT FOR THE COLLEGE OF EDUCATION

● Assisting faculty with outreach to schools, national organizations and prospective students.

● Supporteing faculty with planning and implementing the annual Higher Ed Hello recruitment event and Virtual open houses.

● Coordinating and maintaining ongoing community-building and professional development for Graduate students.

● Promoting marketing efforts for the Graduate program including social media presence and website updates.

● Maintaining communication and networking with program alumni.

● Fostering safe and welcoming spaces for students by redesigning and remodeling the Graduate student lounge

● Coordinating quarterly meetings between Graduate students and faculty.

● Regulating tasks related to project management and professional development.

● Organizing research-based newsletters, training guides, and other educational materials.

● Orchestrating the annual Graduate student Academic Showcase to highlight scholarly work done by students.

● Providing administrative support for research-related media interviews, scheduling conference calls, webinars, and in-person meetings.

THE UNIVERSITY OF MAINE PUBLIC [ JANUARY 2022 – MAY 2022 ] INTERN FOR STUDENT ACCESSIBILITY SERVICES

● Advocated for programs advancing Social Justice and Inclusion.

● Spearheaded special events that boosted cultural competencies within student life.

● Provided holistic support for students with disabilities through Mentorship opportunities.

● Designed note-taking strategies and helped with the recruitment of note-takers where necessary.

● Managed and utilized social media channels and platforms to create awareness for social justice.

● Acted as a resource for students with disabilities by offering different campus resources.

● Partnered with different functional units on training and programs that were beneficial to students.

● Conducted research on disability types and highlighted apps that were beneficial to students with disabilities. BERKLEE COLLEGE OF MUSIC PRIVATE [ JUNE 2022 – AUGUST 2022) SUMMER INTERN FOR HOUSING AND RESIDENTIAL EDUCATION

● Provided office coverage throughout the day to assist residents of the building as needed.

● Served in on-call rotations, including shifts to travel with students to the hospital.

● Prepared buildings for student arrivals, including preparing keys, bulletin boards, and other tasks.

● Spearheaded administrative tasks deemed necessary by the Resident Director or other Campus Life staff.

● Coordinated lockouts during on-call shifts.

● Facilitated low-level conduct meetings with students who violated policy.

● Created surveys and implemented the assessment of summer RA Training.

● Initiated and hosted programs centered around Diversity Equity and Inclusion.

● Mentored students with marginalized identities.

● Responded to students in crises and offered resources as needed. JULIUS BERGER INTERNATIONAL, NIGERIA PLC [ JULY 2014 – JUNE 2021 ] CUSTOMER SERVICE & OPERATIONS MANAGER

● Managed day-to-day operations while collaborating with teammates on special projects.

● Analyzed relevant data to determine customer service outputs and implement strategies for quality service, productivity, and profitability.

● Maintained budget operations and sales reports while being compliant with company procurement policies and procedures.

● Supervised, coached, empowered, and evaluated staff members, holding them accountable to job duties.

● Prepared monthly summary reports for company management to implement growth strategies while providing employees with additional resources as needed.

● Reviewed, modified and implemented efficient operational policies and procedures while advocating for resources from the senior leadership team.

● Collaborated with team mates on creative activities that sustain company morale.

● Delegated tasks based on project priorities and deadlines.

● Conducted and facilitated training sessions for the sales team.

● Implemented customer service initiatives to improve customer satisfaction and loyalty.

● Designed and developed content for marketing and recruitment.

● Advocated for resources to establish and improve the goals of the company.

● Completed other duties as assigned.

LEADERSHIP EXPERIENCE

STUDENT DEVELOPMENT ASSOCIATION, [ OCTOBER 2021 – DECEMBER 2022 ] EXECUTIVE BOARD MEMBER – PRESIDENT AND VICE PRESIDENT

● Initiated mentorship programs for the Higher Education Department and assigned mentors to mentees/incoming students.

● Mentored and supported incoming students through their transition process into the program and campus.

● Operated as the Chief Executive Officer of the Organization and supervised other committee members.

● Attended planning committee meetings with faculty and other campus partners and professionals.

● Created agendas for committee meetings held biweekly by the SDA Executive Board Members.

● Orchestrated and hosted events for the HED Graduate Students and Faculty members.

● Advocated for BIPOC students for leadership positions across campus.

● Coordinated program curriculum, activities, and orientation for incoming students.

● Spearheaded send-off events for outgoing students AFRICAN STUDENT UNION, NOTTINGHAM [ OCTOBER 2010 – DECEMBER 2011 ] EXECUTIVE BOARD MEMBER – SECRETARY

● Coordinated social and orientation programs for First Year Students on campus.

● Advocated for programs advancing Diversity, Equity, and Inclusion on campus.

● Managed administrative functions such as meeting minutes, travel arrangements, phone calls, and emails.

● Recruited student members through student group presentations, information tables, and recruitment fairs.

● Collaborated with residential counselors on social programs that enhanced student development. SKILLS & STRENGTH AREAS .

● Trilingual: Igbo, Hausa & Youruba

● Service oriented, Innovative, and Proactive

● Administrative, interpersonal, organizational, analytical, and multi-tasking skills

● Proficient in basic computer systems

● Event Management, Needs analysis, Operations and Assessment HONORS AND AWARDS :

● Outstanding Academic Achievement Award for Chemistry (2013)

● Certificate: African Health Celebration, Nottingham, UK. (2013)

● HR Management, Advanced Diploma (2021)

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