Customer Service Beverage Manager

VINCENT HENRY

*** *********** ***********, *.*. *8115

727-***-****) adwiku@r.postjobfree.com

Customer Service Manager and Sales Professional

As a highly motivated Customer Service and Sales Professional, I have over 20 years of experience.

With enthusiasm and commitment, I consistently exceed customer and company revenue expectations.

I am an experienced leader in brand promotion, hosting, and event coordination. By utilizing key sales techniques and building personal relationships, you can expect me to positively impact both client growth and retention.

My goal is to continue to develop these core competencies and achieve greater success for my employer and myself. Loyal, motivated, competitive and cooperative, I am certain to be an asset for you.

CORE SKILLS

Customer Service

Teams

Salesforce

Event Planning

Marketing Strategies

Microsoft office

Policies & Procedures

Brand Promotion

Entertainment Booking

Vendor Relations

Cash Management

Staff Management

EMPLOYMENT HISTORY

Direct Solar America (Solar Consultant)

Communicate with customers to persuade them to go solar. 2022 –Present

Flow through several programs to resolve customer issues.

Set appointments for customers that would like to go solar

Power home Solar SDA (Solar Development Advisor)

Communicate with customers to assist them in preparing their home for solar. 2021 –2022

Flow through several programs to resolve customer issues.

Set appointments for customers that would like to go solar

S&P data, Sales Rep (Retention department) 2020 – 2021

S&P data, Cleveland, Ohio (Private owned catering business)

Communicate with customers of ADT to dissuade cancellation.

Flow through a number of programs to resolve displeased customers

Build updated security systems for canceling customers.

Clubhouse Manager 2014 – 2020

Black Rock Yacht Club, Bridgeport, CT (Private 300 Family club, catering to members & guests only)

Implement first digital beverage system (Accubar) in Club.

Reduced liquor cost from 69 percent to 29 percent annual first year.

Maintained 29 percent liquor cost annually while increasing beverage sales.

Implement seasonal beverage programs and created an infusion drink program.

Trained and developed all seasonal Front of House Staff

Manage Front of House Staff of 17 in daily operations and functions.

Implemented and executed Up sell & cross selling of specials and promotion products.

Responsible for sales & marketing of member private parties & community planning

Built strong relationships with vendors and distributors in the community.

General Manager 2003 – 2014

Neutral Ground, Bridgeport, CT (200-person Music Venue/ Bar and Grille)

Direct reports included a team of 20 staff members and 4 managers. Controlled payroll dollars, liquor and food purchasing, inventories, and cost margins, event management.

Beverage Manager

Safety Harbor Spa and Resort, Safety Harbor, FL (174 room resort) 2000 – 2003

Managed the beverage department of 15 employees.

EDUCATION

University of Phoenix – bachelor’s in business management graduated 2017

References Upon Request*

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