Shalisa Tucker

objective

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.

Experience

**/****-*******

Capital One

Work from home

Customer service coordinator

§ Assist customers with account inquiries regarding balances, transactions, and credit

§ Provide a world class customer service

§ Process payments

10/202*-**-****

Hampton Roads Transit

Hampton, VA

Bus operator

§ Operate a bus hauling passengers to different locations

§ Class B CDL maintained as well as DOT card

09/2020-09/2021

Newport News Shipbuilding

Newport News, VA

Insulator

§ Build ships for the US Navy

03/2020-09/2020

Conduent

Chesapeake, VA

Account representative

§ Provided knowledge of customers accounts

§ Handle medical insurance claims

§ Responsible for providing excellent customer service

§ Perform responsibilities of work from home

06/2017-08/2019 Portfolio recovery associates (CollectionsCallCenter)

Hampton, VA

Account representative

§ Provided knowledge of customers accounts

§ Handle the tasks of processing payments through credit/debit cards, check, and mail

§ Responsible for persuading customers to handle their debt related issues

§ Responsible for providing excellent customer service

§ Perform responsibilities of being well dressed to make it appear in an appealing and presentable manner

07/2016-06/2017 Faneuil (CallCenter)

Hampton,VA

Customer service representative

§ Provided knowledge of customers accounts

§ Handle the tasks of processing payments through credit/debit cards, check, and mail

§ Responsible for responding to customer inquiries and resolving issues

§ Responsible for providing excellent customer service

§ Perform responsibilities of being well dressed to make it appear in an appealing and presentable manner

07/2015-11/2015 Military Army

South Carolina

Basic Training

11/2014-05/2015 Ibex global (CallCenter) Hampton, VA

Customer service representative

§ Provided knowledge of the products and materials to customers.

§ Handle the tasks of processing payments through credit cards.

§ Responsible for responding to customer queries and update latest upcoming trends to customers.

§ Responsible for providing excellent customer service by offering ideas on the selection of television, phone, and internet choices

§ Perform responsibilities of being well dressed to make it appear in an appealing and presentable manner

5/2013-10/2014 Burger King Hampton, VA

Cashier & Crew Member

§ Expected to ring up sales on a computerized cash register, handle money.

§ Restock and maintain store cleanliness.

§ 10-key experience.

§ To take coupons and deduct the said amount from the customers

§ Checking for the price of products and checking for any discounts or offers.

§ Able to prepare quality products at the same time as maintaining proper food safety practices

§ Cleaned and stocked customer eating area, work stations, and equipment

§ Transferred supplies and tools between storage space and work areas

§ Assisted with a variety of kitchen-related tasks

§ Maintained a solid awareness of product and services available in unit

§ Ability to lift 35 pounds or more.

§ Interacting with the customers that come to the counter

Education

11/2019-Current Bryant & Stratton College Medical Billing And Coding Degree

9/2011-6/2014 Bethel High School Hampton, Virginia

§ General Studies

§ Graduated

Competencies Skills

.

§ Attention to detail, flexible with good time management skills.

§ Strong commitment to team work.

§ Relevant computer typing and computer knowledge.

§ Highly skilled in providing friendly guest service with genuine hospitality.

§ Very sharp mathematical skills.

§ Ability to handle guest comments quickly and politely.

§ Positive and engaging attitude.

REFRENCES

.

§ Upon Request

757-***-****

• adwike@r.postjobfree.com

8203 Auburn lane hampton va 23666

Contact this candidate