Service Representative Customer
Resume:
ASHLEY WRIGHT
**** ******* ***** ******** ******* Maryland, 20747
***********@*****.***
******.******@*****.***
PROFESSIONAL SUMMARY
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Excellent Communication Skills, Energetic work flow with strong management skills who thrives in a fast-paced, dynamic environment. Customer Service Manager with over 2 years experience. Child Development Safe Play Environment and Positive Reinforcement Method. Basic clerical knowledge with Various Activities, Daily Activities and Conflict Resolutionattended Prince George’s Community College and Trinity University part-time for a year. I have worked with 3rd grade CRI as a Dedicated aide. I also have 2 years of experience in Prince George’s County Public Schools in a summer program also as an Dedicated Aide and, Paraprofessional. SKILLS
● Strong Problem Solving Aptitude
● Persuasive Speaker
● Strong Problem Solver
● Active Listening Skills
● Team Player
● Energetic Work Attitude
● Excellent Communication Skills
● Great Customer Service Skills
EXPERIENCE
06/2016 to 08/2016 Dr. Henry A. Wise Jr. High School [City, ST]
Clerical Aid
Addressed and resolved customer product complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment 06/2014 to 08/2014 J&E Summer Camp
[City, ST]
Camp Counselor
Excellent Communication Skills
Team Player
Active Listening Skills
Customer Service Skills
Personal Care Behaviors
Social Growth
Early Childhood
Safe Play Environment
Positive Behaviors
Child Development
Child Abuse Prevention
Emotional and Physical Development
Outdoor Play
Lead Activities
Daily Activities
Play Activities
2016- Present Secretary The Hunnington Learning Center Skills: Supply handling experience, customer service and knowledge of governing supply regulations, procedures and instructions, basic computer skills to include computer software applications, PowerPoint, typing 35 wpm, outlook and outlook express providing customer service. February 20- Extended Day Teacher Democracy Prep Charter School, Southeast D.C
Skills: Creative Lesson Planning, Lesson Planning, Collaborative Planning, Fast Learner, Early Childhood.
2
September 12, 2018- September 2020 :Barnaby Manor Elementary School Dedicated Aide
Skills: assist with specialized instruction and related services for children in either the primary or lower elementary classroom with emotional disorders, autism, developmental delays in one or more areas. September 12-2019- Present: Bradbury Heights Elementary School Paraprofessional Educator
Skills: Teach large classrooms, assist with everyday activities, assist with students in the primary or lower level.
References: April Walton: 240-***-****
Shakima Irby: 202-***-****
Cynthia Carpenter:407-***-****
CURRENT EDUCATION- TRINITY UNIVERSITY . PRINCE GEORGE’S COMMUNITY COLLEGE 3
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