Scrum Master Business Analyst

Kiran Klair *** Parkhaven Drive Danville, CA ***** 408-***-**** ******@*****.***

Senior Business Analyst/Product manager

Certified SCRUM Master and Business Analyst offering experience in the full data and business project lifecycle from initial inception to delivery. Ensure successful completion and a positive client experience through effective project and team leadership, communication, data analytics, business analysis, and reporting within an Agile project environment.

Notable Skills & Abilities

Business Analytics Project Management Agile SDLC Methodology Web Analytics Business Intelligence

Data Analysis Data Warehousing Bilingual (Punjabi & Hindi) Knowledge Transfer

Requirements Gathering & Documentation Risk Mitigation Reporting Technical Analysis UAT

Address the challenges of diverse corporate structures through the development of effective project management and execution strategies; educate, mentor, and guide organizations throughout the Agile SDLC.

Serve as an organization’s link between IT resources and achieving business objectives by determining project requirements and communicating them to stakeholders, facilitators, and partners.

In-depth knowledge of and experience in requirements gathering and writing.

Demonstrate understanding of business needs and processes to gather business and technical requirements for the development of detailed project plans, schedules, budgets, risk mitigation strategy, and resource plans.

Ability to build and manage a cohesive project environment and overcome obstacles to promote communication, consensus, and team building throughout the project lifecycle.

Outstanding time management, communication, analytical, and multi-tasking skills.

Analytical, technical, critical thinking, quality assurance, relationship building, and problem solving skills combined with experience in the analysis and support of business systems and processes.

Professional Experience

Kaiser Permanente, Pleasanton, CA

Senior Business Analyst/Product Manager November 2018- November 2022

Collaborated with multiple stakeholders to gather business requirements and translate requirements into workable user stories for the development team.

Responsible for evaluating information gathered from multiple sources to identify high value needs, requirement gaps, and provide guidance and support for Stakeholders.

Responsible for working with Agile Scrum team to groom the project backlog and help in sprint planning and prioritization.

Acted as a Product Manager for the Find Doctors and Locations section of KP digital site to enhance user experience, and drive the requirements to meet key business priorities.

Responsible for communicating Product roadmap and features to Executive Stakeholders.

Worked on multiple projects, including data analysis for the Provider and Facility database to identify gaps and enhancements needed to make the database more robust.

Worked with Stakeholders to gather requirements and provide analysis for new Symptom Checker and Chatbox features using Epic Software.

INSZoom, Pleasanton, CA

Business Analyst/Product Manager September 2017-September 2018

Defined the business problem and primary objectives of new projects, then identified and validated the key business requirements.

Collaborated across teams, and organizational levels to identify and translate business requirements into scalable system driven solutions.

Leveraged business knowledge and expertise to identify opportunities for process improvements.

Coordinated requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.

Worked as a liaison between Overseas and onsite Engineering Teams and Product Support to ensure that production bugs/issues are resolved.

Partnered with Product Management and Product Support team to understand new features and enhancements and develop requirements to meet Business Needs.

Wells Fargo Bank, San Leandro, CA

Senior Business Intelligence Analyst May 2016- September 2017

Responsible for working with internal customers to understand, analyze and document business requirements.

Support internal customers in resolving application issues, assessing user needs, providing training and recommending system changes.

Support data management and business rules when transferring data between systems within the data governance group.

Responsible for writing Business Requirements Documents and SQL to transform complex data issues as exceptions.

Act as a liaison to test enhancements and system fixes Oversee analysis and reporting in support of regulatory requirements. Provide data profiling insights to design data rules logic by aggregating customer information.

Responsible for evaluating and designing data mapping logic to support governance and overall data quality management goals.

StubHub (An eBay Company), San Francisco, CA November 2013 - January 2015

Data Scrum Master/Project Manager

Managed, mentored, and coached two data scrum teams through multiple data projects within an Agile framework. Implemented and trained users on Agile and Scrum methodology.

Led and managed over 20 data warehouse and IT projects. Ensured product backlog was free of bottlenecks to facilitate timely and efficient completion of project assignments.

Facilitated and managed all Sprint ceremonies, planning, and retrospectives as well as daily team stand-ups.

Tracked and communicated project progress, status, risks, impediments, schedules, priorities, and bottlenecks to project stakeholders and executives.

Monitored and managed product development throughout all SDLC phases including product planning, analysis, design, development, testing, and rollout.

StubHub (An eBay Company), San Francisco, CA October 2011 - October 2013

Senior Business Analyst/Project Manager

Served as primary liaison for product, project management, and business analytics teams; analyzed, documented, and distributed data for business intelligence and project tracking.

Coordinated the efforts of data warehouse engineers and analytics teams, leveraging strong communication and mediation skills to resolve roadblocks and ensure projects are delivered as detailed and prioritized by the business.

Directly contributed to achieving key business KPI target for determining marketing budgets and revenue forecasting by writing detailed marketing attribution system requirements.

Facilitated end-to-end project deliverables including scope, prioritization, and data team requirements.

Led project team meetings to communicate plans and ensure adherence to project tasks and milestones and obtain official signoff from stakeholders and business units.

Created a revised technical requirements document for use in identifying new business tasks and processes. Formal process allowed for improved product delivery and eliminated confusion caused by incomplete data.

StubHub (An eBay Company), San Francisco, CA August 2006 - September 2011

Senior Data Analyst

Identified data discrepancies in key business reports that were leading to incorrect reporting of crucial financial data. Worked with engineers to fix data tables and queries to eliminate discrepancies.

Introduced new and formal technical requirements and QA documents to define formal processes for quality assurance, business task initiation, and completion.

Held full responsibility for the research, troubleshooting, and utilization of the Omniture web analytics tool and its tracking and reporting functions to ensure all business reporting data elements were accurate.

Key member of Business Intelligence and Business Analytics team with full responsibility for the integration and analysis of data, identification of data discrepancies, and conducting root cause analysis into data irregularities.

Demonstrated understanding of data requirements and the StubHub organization to document requirements for data warehouse projects including a key marketing project to gauge marketing channel performance.

California Water Service Company, San Jose, CA February 2001 - July 2006

PeopleSoft Developer/QA Analyst

Performed business process and financial reporting analysis of the PeopleSoft CIS database. Provided day-to-day database production support and troubleshooting.

Created SQL test scripts for developer test script validation; performed QA testing on developer scripts and SQR programs as well as editing on SQR programs.

Full responsibility for the creation and maintenance of Crystal Reports, SQL scripts, and PeopleSoft queries for data inquiries, reports, and for use by Accounting and Customer Service departments.

Prepared functional and technical specifications and documents for official change orders and projects.

Education

B.Sc., Management Information Systems & Marketing – San Jose State University, San Jose, CA

Data Scrum Master Certification

Technical Skills

SQL Oracle/MS SQL Server TOAD PL/SQL Data Warehouse Star Schema Methodology

Rally Software MS Office Applications (Word, PowerPoint, Project, Excel, Visio, Access) Basecamp Trello Sharepoint Zendesk Support Tool JIRA Microsoft Teams Business Objects

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