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Customer Service Care

Location:
Mombasa, Kenya
Posted:
April 12, 2023

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Resume:

*

GIFTLITTLETON KIAMBI MUGENDI

P.O. Box *****- *0104, MOMBASA, KENYA

E-mail: adwii5@r.postjobfree.com

Mobile Numbers: +254********* or +254*********

Nationality - Kenya Proficiency – English Availability - ASAP CAREER PROFILE

Extremely adaptable and flexible to any work environment. A professional fire fighter with experience in emergency medical response, incident command, firefighting, effective communication skills, customer service, time management and safety awareness ready to embrace challenges with an open mind. SKILLS AND ATTRIBUTES

Physically Fit and can lift and carry up to 50lbs of equipment across rough terrain

Basic Fire Behaviour knowledge

Fire Management Tactics

Good written and oral communication skills

First Aid skills

Satisfactory criminal records check is required

Ability to work well in a team

Excellent work etiquettes and ethics

Time management skills

Firefighting Safety skills

Excellent customer service skills.

WORK EXPERIENCE

a) SEPTEMBER 2022 – DECEMBER 2022

Worked as a fire fighter at ICT Narok Station in Kenya on a three months’ contract.

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Duties

• Preventing, combating and extinguishing fires with the goal of protecting lives, the environment and property

• Cleaning and Operating tools and equipment used for firefighting safely and effectively

• Analysing hazardous situations and thinking of quick solutions and actions

• Teaching and participating in training classes and drills

• Performing general maintenance on firefighting equipment

• Maintaining a clean environment in the department facilities b) MAY, 2022 – JULY 2022

Three months’ attachment at Moi International Airport Mombasa, Kenya Duties

- Operate aa variety of apparatus, tools and equipment

- Assist with maintaining fire hydrants

- Assist with daily, weekly and monthly engine inspection

- Perform routine cleaning on fire apparatus, firefighting equipment and fire stations

- Runway/tax way/apron inspections for fuel spillage and foreign object and ensuring they are clean and safe

- Participate in daily physical fitness and fire drills to ensure continuous physical fitness in the event of an emergency

- Assist with fire grounds needs-rehab, air trailer. Help to stage tools and equipment

- Special event assistance

c) NOVEMBER 2020 – JULY 2021

Worked as a customer care officer at Dakinjo Company Ltd at Thika-Kenya Duties

Communicating with clients and customers about their experiences with the company’s products and service

Providing advice on products and services offered by the company

Taking and processing orders for products

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Listening to customer or client complaints or concerns and working to resolve their issues

Acting as a link between the company top management and other employees

Researching for new methods to win loyalty from existing customers and attract new customers

Ensuring cleanliness, orderliness and safety of the company space. That is - offices and the workshop

ACHIEVEMENTS

23/09/2022 - Together with colleagues responded

promptly to a car and motorcycle accidents,

performed first aid to victims and rushed

casualties to Mt. Sinai Hospital,

Makongeni, Thika - Kenya

28/10/2022 - At 12.00am, Together with two other colleagues, Successfully managed to put off night bush fire at Uwaso Nyiro in Kenya.

29/10/2022 - At 2340hrs at Rotian, together with other colleagues Successfully put off structural fire. No casualties reported 30/10/2022 - At 1130hrs at Ewaso Nyiro, Kenya together with colleagues Successfully put off a bush fire, no casualties reported.

5/11/2020 - At 0100hrs, together with colleagues successfully Put off fire at Olulunga, Kenya. no casualties

reported.

PROFESSIONAL BACKGROUND

Oct, 2021 – Mar, 2022: Fire Fighter One at International Centre of Technology College, Thika - Kenya

Units Covered

Unit 1 - Personal Protective Equipment and self-contained Breathing apparatus

- The orientation and history of the fire service (Level1) 4

- Fire Fighter safety

- Fire service communication

Unit 2 - Fire Behaviour

- Building construction

- Portable fire extinguishers

- Fire Fighter Tools and Equipment

Unit 3 - Ropes & Knots

- Search & Rescue

- Wildland & Ground fires

Unit 4 - Hazardous Materials Terrorism Awareness

- Fire cause determination

- Vehicle rescue and extrication

- Ventilation response and size-up

- Forcible entry

- Ladders

- Water supply

- Fire attack and foam

- Fire suppression

Unit 6 - Fire fighter survival

- Salvage and overhaul

- Fire fighter rehabilitation

11th April 2022 – 15th April 2022: Fire fighter II Training At International Centre of Technology College, Thika in Kenya. CERTIFICATIONS

Fire fighter I

Fire fighter II

Basic & Advanced Incident Command

Emergency Medical Dispatcher (EMD)

Emergency Medical Responder (EMR)

HAZMAT (FEMA)

EDUCATION BACKGROUND

2014 – 2017 : Lulu Boys Secondary School, Kwale County 2009 - 2013 : St Kevin Hill, Voi Primary School

2002 - 2008 : Valentine Primary School, Ganjoni

Unit 5

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INTEREST AND HOBBIES

Sports - Actively involved in Basketball and Football

Doing voluntary work eg, search and rescue operations, beaches and town clean-up exercises

REFEREES

1. Mrs. Shariffa Suleiman Ali

Kenya Coast Guard Service

P. O. Box 951**-*****

MOMBASA.

Tel: 072*******

2. Collins Wanjohi

ICT Narok Fire Station

Tel: 071*******



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