Service Representative Customer Support

CONTACT

Address : Glenwood IL *****

Phone : 689-***-****

Email : *******.*******@*****.***

SKILLS

• Active Listening

• Attention details

• Think Analytically

Bilingual Spanish and English

languages

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Develop and Maintain positive

relationships

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• Enjoy interacting with employees

Strategic and Proactive problem solver

emphasizing urgency

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Ability to work efficiently

independently and as part of a team.

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Strong Networking and relationship-

building skills

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PROFESSIONAL SUMMARY

Contribute all my knowledge and ability to your organization, in order to achieve a optimal performance to its needs. Enrich myself with knowledge acquired during my study stage in search of personal and professional improvement, that lead to obtaining the goals and results that are expected. WORK HISTORY

Quality Controller, 11/2022 to 02/2023

Hello Fresh - Aurora, IL

Recruiter Staffing Network, 08/2019 to 04/2020

Cable & Wireless Communications - Panama City

Customer Service Representative/Sales Assistant, 03/2018 to 12/2018 GS INTERNET SHOPPING - Panama City

Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

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Inspected set sample of products for defects and compliance with design standards.

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Updated quality control standards, methods and procedures to meet compliance requirements.

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Sorted product and provided expertise on non-conforming product requirements.

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Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.

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• Performed root cause analysis on non-compliant parts.

• Reviewed incoming materials against specifications. Evaluated strengths and weaknesses of candidates through effective screening processes.

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Operated and maintained applicant tracking and candidate management systems.

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• Verified applicant references and employment details. Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

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Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

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• Facilitated new employee orientations to foster positive team attitude.

• Meeting goals and recruiting new applicants for the different projects.

• Interviewing and placing candidates on work assignments.

• Updating headcount reports daily for the client on time. Apply psychometric tests and analyze their results to make a decision depending on the position.

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SAYURI MASSIEL SURPRENANT

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

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• Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

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Responded to customer requests for products, services and company information.

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• Answered constant flow of customer calls with minimal wait times. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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• Investigated and resolved customer inquiries and complaints quickly.

• Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff.

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• Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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• Promptly responded to inquiries and requests from prospective customers.

• Communicated professionally with colleagues, freelancers and clients.

• Managed timely and effective replacement of damaged or missing products. EDUCATION

MBA : Master in Digital Project Management, Expected in 03/2024 IEBS Business School - Spain

Bachelor of Science : Business Administration On Human Resources, 03/2019

University of Panama - Panama City

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