AMERICA HUERTA

adwihj@r.postjobfree.com 714-***-****

SKILLS & QUALIFICATIONS

Bilingual: English/Spanish

Knowledge of MS Word, Excel, and Outlook

Multi task oriented

Good organizational skills

Works well under pressure

Works well independently or as part of team

Good logic application

Follows directions well

EXPERIENCE

Patient Service Representative II

AltaMed Anaheim, CA 08/2020 to Present

Answer all incoming calls and properly dispose of calls via appropriate transfer and message taking.

Collect/update/verify all pertinent patient demographic and insurance information.

Relay patient questions, requests and other calls to the appropriate person/department.

Ability to efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested but the patient and in accordance with AltaMed’s Appointment Scheduling Policy.

Routinely check the queue to monitor number of calls on hold.

Teller/Manager

Main International Group Corp Anaheim, CA 07/2013 to 08/2020

Keeps current on all policies and procedures when facilitating transactions including cashing checks, money orders, and assisting customers wire money internationally

Acknowledged for remaining friendly and professional when making daily calls to customers to let them know the exchange rate

Selected to make difficult calls regarding getting checks back from bank due to possessing outstanding ability to remain respectful and professional while working towards an acceptable arrangement such as having them sending in a replacement check

Demonstrates great speed and accuracy when inputting information in our computer system Refers to detailed training when facilitating loans

Greets customers entering the establishment, ascertains their individual needs, and assists them with their selection as necessary

Verifies inventory compilations by comparing them to physical counts of stock

Ensures store remains clean, welcoming, and free of potential hazards

EDUCATION

HSE Academy Diploma

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