Business Analyst

SHALINI PATEL

Email: **.************@*****.*** M: +1-226-***-****

Summary

Skilled, detail-oriented, self-motivated and highly analytical business analyst with more than 5 years of experience in business process modeling, requirements engineering, and stakeholder management, as evidenced by the successful completion of numerous technical and business projects across a range of industries, including banking, retail, and telecommunication. Possesses strong interpersonal and leadership abilities, and has the capacity to manage, support, and influence important stakeholders all the way up to C-Level executives. A track record of success working on projects involving business change that involve requirements gathering, analysis, and documentation, using the whole SDLC and project management abilities (Agile and Waterfall), and performing effectively under pressure to come up with novel and difficult solutions.

Skills & Competence

Business Process Modelling & Improvement

Full SDLC Experience – Agile & Waterfall

Stakeholder Management

User Acceptance Testing (UAT)

Jira, Confluence, Teams, MS Visio, MS SharePoint

Confident – working at all Levels

Excellent Presentation Skills

Project Management, MS Project

Data Analysis, Mapping, Mining & Analytics

MS Word, Excel, PowerPoint, Outlook

SQL, HTML, CSS, JavaScript

MockFlow, UML, BPMN

Unit Testing, SIT - System Integration Testing, UAT – User Acceptance Testing, Sanity Testing, Smoke Testing

Professional Experience

Senior Business Analyst Feb 2022 – Present

Scotia Bank, Toronto

Documented business requirements, use cases, software requirement specifications, and functional specifications through various requirements gathering and elicitation techniques such as brainstorming, interviews, and workshops etc.

Act as a bridge between business users and IT team members to capture and document detailed business and technical requirements such as business rules and data standards. Conducted needs analysis with business users to understand and document their needs.

Designed and developed use cases, activity diagrams and sequence diagrams using UML.

Facilitated product backlog grooming sessions with scrum team to refine, prioritize and estimate user stories, work with product owner to create, maintain and manage product backlog and user stories on JIRA.

Continuously assisted the Scrum Master in problem solving, conflict resolution, and impediment removal to increase team velocity.

Worked with the change management team to document and deliver change requests.

Participated in bi-weekly Sprint Review and Sprint Planning meetings with the Scrum Master.

Facilitated Scrum reviews and retrospectives Analyzed and implemented lessons learned to improve team efficiency.

Created and maintained project deliverables, meeting materials, reports and status updates

Facilitated surveys to gather customer requirements. Drove product’s features and functionalities development through identified and approved requirements

Prepared process and data model. Created workflow and other business process models and notation languages using Visio (BPMN 2.0)

Prepared and documented test plan for User Acceptance Testing (UAT), System Integration Testing (SIT), generating test cases from business use cases and documented test script

Business Analyst May 2020- Jan 2022

Hudson Bay, Toronto

Worked in a fully agile environment using JIRA tool. Coordinated data migration and post migration activities to help expand fiber network services

Gathering complete clear requirements and related information by asking all the relevant open-ended questions to Product Owner

Assisting and Supporting Product Owner by writing the user stories with related Acceptance criteria and Definition of Done (DoD) and maintaining the product backlog.

Using UML and Process diagrams such as Use Case and flowchart to visually represent the process well and presenting the same to my scrum team for their better understanding

Reviewing User stories with PO in order to check if they are complete and follow INVEST approach and ready to be taken in Sprint as per the Definition of Ready (DOR)

Documenting and tracking user stories using Jira.

Participating in all the scrum ceremonies to work hand in hand with Scrum master to keep a check on time boxing and achieving the sprint goal within the stipulated time of 2 weeks.

Using SQL management studio to extract data in excel format and map tables using inner joins etc.

Conducted one-to-one meetings, web conferences and JAD sessions with various stakeholders. Analyzed suggestions that provide a consistent process for problem communication, escalation, and resolution.

Involved in process flow monitoring and business process review plans, implementation and development of user testing checklist manual for UAT phase.

Manage schedules when working with multiple teams.

Artifact documentation, including but not limited to functional and use case specifications.

Identify business requirements from user interviews and workshops and translate those requirements into technical specifications for developers.

Collaborated with other team members to review requirements using use case and activity diagrams.

Conducted daily bug status and progress reports with the QA team. carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.

Business Analyst May 2018-Apr 2020

Rogers, Toronto

Gathered information and identified stakeholder requirements using appropriate elicitation techniques

Provided project assessment and coordination for successful project implementation, in collaboration with Project Management Office and Business Development Department.

Created and maintained relationships and channels of communication with stakeholders and cross-functional teams, encouraging quick settlement of disputes and problems and enhancing process analysis and solution quality.

Documenting business requirements, use cases, software requirements, and functional specifications for client application releases.

Preparing process and data models; using Visio to create workflow, Use Case and other BPMN Language (BPMN 2.0) based diagrams for a payment Reporting software

Creating test plan documents with the help of the QA team, working on User Acceptance Testing (UAT), System Integration Testing (SIT), and creating test cases using documented test scripts.

Preparing and documented test plan documents in collaboration with QA team for User Acceptance Testing (UAT), System Integration Testing (SIT), generating test cases from business use cases and documented test script

Conducted strategy analysis, created business cases, gathered needs from stakeholders using effective facilitation approaches, created Business requirement Document (BRD), RFPs, and SOWs, managed scope and requirement conflicts, achieving project objectives within project constraints.

Conducted Requirement gathering to define scope of projects focused on systems integration for new enhancement and upgrades.

Education Certification

Master of Science in Electrical, Electronics and Communication Gujarat University, India

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA Certification of competency in Business Analysis (CCBA)

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