Annette Davis

Orlando, FL *****

adwige@r.postjobfree.com

+1-724-***-****

I am a detail-oriented, self-motivated individual who has the strong negotiation and decision making skills to drive strategic company growth. I have a proven track record of success in human resources, medical claims processing, sales, customer service and peer coaching. I am looking to utilize my experience with claims, strategic planning ability and solutions focus to transition back to a career in insurance claims or customer service representative. JP Morgan Chase Bank 01/2019- Current

• Responsible for taking inbound calls from customers, verifying account information.

• Resolved customer complaints to drive customer satisfaction and created lifelong engagement.

• Responsible for taking payment and posting to credit card accounts, and making adjustments, when necessary for fees and interest and answer inquiries such as balance inquiry, balance transfers and disputes.

Matrix Medical Network 08/2018-01/2019

• Made outbound calls to help plan members with the objective of scheduling an in home visit with a nurse practitioner.

• Through outbound soft sales calls, explain the benefit risk assessment and overcome objections.

• Navigate in a Window-base system to access appropriate information to the service customer. Accurately and concisely document customer feedback Liberty Mutual Insurance

01/04/2017- 03/30/2018

• Liberty Mutual Insurance/620liciense

• Determine liability

• Interview customers, claimants and witnesses

• Partner with appraiser / estimators to manage vehicle repairs

• Negotiate with customers and other insurance carriers.

#readytowork

Work Experience

Customer Service Associate

EGIS

August 2015 to December 2017

• Functioning as a contractor to the Central Florida Expressway Authority

• Develop new hire employees transition from training in the Development Unit

• Substitute for leadership on extended vacation and special projects

• Addresses customer issues in a calm, direct and diplomatic manner

• Use writing skills for clear and succinct file posting Customer Care Assistant

XEROX - Orlando, FL

July 2013 to August 2015

• Respond to Inbound Customer Calls to resolve toll Complaints

• Apply payments to Customer Accounts/ Resolved Violations on the accounts

• Update Account Information

• Open New Accounts and Close Accounts

• Complete all Adjustments to Accounts payments and parking adjustments Sales Associate

Kohl's Department Store

July 2009 to July 2010

• Responsible for assisting customers to ensure all customer service issued are addressed efficiently. Led training classes for new associates, focusing on proper auditing and cash handling, compliance procedures

• Reduced company shrinkage and churn by addressing any fraudulent transactions and being compliant with company records.

• Ensured payments to vendors and payroll are processed efficiently, issued payments to vendors within my authorization level.

Administrative Assistant, Client Specialist

Visions of Fire Ministries

1999 to 2010

• Led fundraising efforts and piloted projects to improve attendance

• Acted in a leadership capacity in addressing pastoral scheduling and commitment to the congregation

• Assessed collateral, appraisals and any title closings for Ministry

• Used, excellent telephone and typing skills to efficiently correspond to leadership and congregation as well as vendors

• Utilized multiple electronic platforms to maintain ministry operations across two sites. Sales Associate

J.C. Penney Corporation

2001 to 2006

• Negotiated satisfactory resolution to customer complaints

• Coached and developed new employees

• Used persuasive communication skills to address customer issues with credit and billing statements

• Used multi-tasking ability to work efficiently in a fast-paced work environment. Employee Benefits Specialist

Allegheny General Hospital - Pittsburgh, PA

1997 to 1999

• Researched and resolved employee insurance complaints.

• Gained knowledge of various COBRA insurance regulations.

• Calculated premium rates and responded to insurance inquiries through correspondence.

• Performed benefit presentations and fairs for various insurance products. Customer Claims Representative

Blue Cross/Blue/Shield - Pittsburgh, PA

1989 to 1998

• Arranged and scheduled medical exams for insured clients

• Utilized knowledge of COBRA regulations to explain facts and logic used to arrive at claims decisions

• Provided positive customer experience while appropriately handling routine insurance questions

• Reviewed pending claims, updated claims file, executed on outstanding items and moved files to closure expediently.

Education

BS in Psychology in Psychology

Palm Beach Atlantic University

March 2020

Skills

• Fundraising

• Cold Calling

• Telemarketing

• Outbound Sales

• Auditing

Contact this candidate