Rachel Whitfield

Customer Service Associate

Portland, OR 97233

adwiff@r.postjobfree.com

971-***-****

I am interested in the thrift store business. I also am very much interested in the culinary field.

#readytowork

Authorized to work in the US for any employer

Work Experience

Home Care Worker

Department of Aging and Disability - Portland, OR

January 2019 to September 2022

Complete patient's daily tasks such as medication distribution, meal prep, bathing/hygienic upkeep, time management, shopping, and scheduling/attending medical appointments. Customer Service Representative/ Day shift cook

Popeye's Restaurants - Troutdale, OR

April 2018 to November 2019

Prep and thoroughly cook chicken and other deep fried items Production Associate

Deseret Industries - Happy Valley, OR

December 2014 to June 2015

Responsibilities

Sort and price donated items

Light janitorial duties

Safely operate trash compactor

Accomplishments

I have helped to raise the year-to-date sales average . Skills Used

Multi-tasking

Fast paced decision making

Roller/ Dish Person

Yard House - Portland, OR

April 2014 to October 2014

Responsibilities

Inspect silverware for cleanliness

Polish silverware and roll into napkins

Accomplishments

I provided the company with the highest quality of clean and sparkling silverware. Skills Used

Attention to detail

Ability to work under little to no supervision

Ability to work on a routine with consistent results Collections Specialist II

Diversified Consultants Inc. - Tualitin, OR

August 2013 to December 2013

Responsibilities

Making collection calls to cell phone service customers Arranging payment plans to pay off bill

Negotiated and settled bills for lower price if able to secure immediate payment Accomplishments

I consistently made payment arrangements to have accounts paid in full. Skills Used

Outstanding customer service

Excellent phone etiquette

Problem resolution

Barista

Starbucks - Troutdale, OR

February 2013 to August 2013

Responsibilities

Prepare customized drinks

Operated cash register with accuracy

Basic store janitorial duties

Accomplishments

I showed all customers the same urgency, accuracy, and politeness. Therefore making the customers want to return on a regular basis.

Skills Used

Excellent customer service

Accurate order taking and drink preparation

Ability to perform under pressure

Customer Service Associate

Royal Farms - Chesapeake, VA

February 2012 to November 2012

Accurately balanced cash register at all times

Preparation and service of fast foods

Coffee Steward

Demonstrated excellent customer service skills

Performed stocking and cleaning duties assigned to job title Rollerskating Waitress

Sonic Drive-In - Chesapeake, VA

February 2012 to June 2012

Provided friendly customer service

Preparation of fast foods and beverages

Accurate monetary exchange

Accurate order taking over a loud speaker

Served food and drinks on rollerskates

In-home Caretaker

Katherine Hayden - Gatesville, NC

January 2011 to December 2011

Daily personal care/ hygiene routine

Distribution of medication as directed by the doctor Housekeeping

Food preparation and service

Arrange transportation to and from Dr. appts.

Housekeeping and laundry duties

Nanny

Bob Reynolds - Suffolk, VA

December 2010 to December 2011

Provided live-in daycare

Daily personal care/hygiene of children

Distribution of medication as directed by the doctor Food preparation and service

Housekeeping/ laundry

Cashier

McDonald's - Cave City, KY

August 2010 to December 2010

Provided accurate order taking and completion skills Drink preparation

Food Service

Accurate operation of cash register

Demonstrated excellent customer service skills

Rollerskating Carhop

Sonic Drive-In - Glasgow, KY

April 2010 to October 2010

Preparation of fast foods and beverages

Accurate monetary exchange

Accurate order taking over a loud speaker

Served food and drinks on rollerskates

Bartender

George Washington Tavern - Portsmouth, VA

November 2009 to March 2010

Provided a friendly atmosphere for customers

Provided accurate and speedy service of drinks

Preparation and service of fast foods

Excellent listening and communication with customers and their needs Accurate operation of cash register and money handling Bartender

George Washington Tavern - Portsmouth, VA

November 2009 to March 2010

Provided a friendly atmosphere for customers

Provided accurate and speedy service of drinks

Excellent listening and communication with customers and their needs Accurate operation of cash register and money handling Education

GED

Community College of Southern Nevada - Las Vegas, NV 2001

Skills

• Coffee Experience (5 years)

• Culinary Experience (10+ years)

• Nannying (7 years)

• Cooking (10+ years)

• Barista Experience (10+ years)

• Bartending (5 years)

• Catering (3 years)

• Custodial Experience (10+ years)

• Food Preparation (10+ years)

• Meal Preparation (10+ years)

• POS (3 years)

• Phone Etiquette

• Restaurant Experience

• Customer Service

• Babysitting

• Cash Handling

• Cashiering

• Home Care

• Kitchen Management Experience

• Laundry

• Serving Experience

• Menu Planning

• Food Production

• Food Safety

• Cleaning Experience

• Caregiving

• Busser

Certifications and Licenses

OLCC Liquor

Assessments

Food Service: Customer Situations — Proficient

May 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient

Bartending — Familiar

May 2020

Understanding, pouring, and mixing drink orders

Full results: Familiar

Cooking Skills: Basic Food Preparation — Familiar

May 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar

Cleaner Fit — Highly Proficient

July 2020

Measures the traits that are important for successful cleaners. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I do have a current food handler's card. I also hold a current OLCC card.

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