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Oracle Consultant Project Manager

Location:
Barrington, IL
Posted:
April 12, 2023

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Resume:

KAMRAN HASAN

* ****** ***** *****

South Barrington, IL, 60010

(Cell) 630-***-****

(Email) adwif9@r.postjobfree.com

adwif9@r.postjobfree.com

EXPERIENCE

June 27, 2022 to October 28, 2022

Client: United States Air Force Academy (USAFA), Colorado Springs, CO

Independent PeopleSoft Consultant (K.A.H. & Associates, Inc.)

Worked as a Senior Techno-Functional Consultant in completion of numerous tasks related to the PeopleSoft Campus Solutions suite of modules (version 9.2, PeopleTools ver. 8.59, Oracle database).

Completed Functional Specifications Documents (FSDs) for IPEDS (Integrated Post-Secondary Education Data System) Data Collection (Fall, Winter, and Spring submissions).

Completed Development, Unit Testing, and User Acceptance Testing for Fall and Winter IPEDS data collection by using Application Engine, PeopleTools and SQL.

Worked closely with USAFA Institutional Research department to gather IPEDS related requirements.

Assisted USAFA staff in use of PeopleSoft Query; Conducted a weekly Query Training Class for staff.

March 11, 2014, to June 10, 2022

Client: Northcentral Technical College (NTC), Wausau, WI

Independent PeopleSoft Consultant (K.A.H. & Associates, Inc.)

Worked as a Senior Techno-Functional Consultant in completion of numerous tasks related to the PeopleSoft Campus Solutions suite of modules (version 9.2, PeopleTools ver. 8.58, SQL/Server database).

Using Application Package, Online and Batch Application Engine, PeopleTools, and SQL, created a solution for the Registrar’s Office that allowed enrollments in Open Entry/Open Exit (OEE) sessions to handle various dates in a certain manner. Impacted dates included Enrollment Dates, Payment Due Dates, and Refund Dates. Worked closely with the Registrar’s Office in clarifying requirements and testing the solution until Production Migration.

Worked with Oracle in clarification of delivered Refund Date related processing for purposes of replicating that logic for the custom OEE solution. Created an elaborate design document describing the solution and reviewed with numerous stakeholders.

Using object oriented PeopleCode, PeopleTools, and SQL, created a custom solution that would enhance the delivered Schedule of Classes component to meet the client’s needs. Functionality included creation of one class section and providing the ability to copy it for up to seven different campuses (20 different Class related tables were copied), Ensuring Meeting Pattern Days were in line with Meeting Pattern Start and End Dates, and Ensuring Class Start and End Dates filter down to Meeting Pattern Start and End Dates.

For the HR department of the client (PeopleSoft Benefits Administration module), created an XML Publisher report that captured employees’ open enrollment additions and changes. Report used a complex PeopleSoft Query as the Data Source that used over a dozen custom Database Views to extract appropriate data. Worked closely with the HR department to clarify expectations and test the report. Created an overview document describing the custom report.

Created an Application Engine based integration between Campus Solutions (Student Program/Plan and Bio-Demo data) and a State of Wisconsin Job Seeker website named TechConnect. Worked closely with end user and TechConnect resources to clarify requirements and expectations. Completed a customization overview document for user reference.

Using Application Package, Object-oriented PeopleCode, and PeopleTools, created a customization which would ask students whether classes they are enrolling in will be reimbursed by their employer. Applied this customization to several entry points which included Self-Service, Quick Enroll, Enrollment Request, and a home-grown Continuing Education bolt-on Application. Worked closely with user resources to gather requirements and clarify expectations for this customization.

Using Application Package, Integration Broker, and Application Engine, created a custom solution to update student account expiration date in Active Directory. The solution was driven by a variety of selection criteria which included current enrollment, participation in an active Program/Plan, and having an active application. The process would update Active Directory with the PeopleSoft-calculated account expiration date if none of those criteria were met.

Using Application Package, Object-oriented PeopleCode, and Application Engine, worked on a custom Prospective Student (CRM) project for the Recruiting/Student Services department of the client. As part of the CRM project, created a custom Search/Match Application Engine process which would check if a particular prospect possibly exists in the system. The process would generate email notification for career coaches if a Search/Match item was found. Also created an Application Engine batch process marking Prospect Milestones (Matriculation, Application). Created a third Application Engine batch process for importing Prospect Events data into the new CRM application. Created a supporting Attendance Tracking Page allowing client staff to monitor attendance for prospects.

Worked on a Student Financials project in a functional capacity where review, analysis, and a revamp of existing Item Types (Charges and Payments), Student Financials Tree, Charge Priority Lists, and Payment Overall Priority was required. Created an elaborate “Findings” document reflecting current setup and opportunities for improvement. Conducted user training for a group of twelve (12) people in the use of the above-listed items. Conducted numerous weekly user sessions in order to discuss, clarify, and implement recommendations made in the Findings document. Worked extensively with student financials staff in testing scenarios to exercise the above-listed setup and configuration changes.

Worked on a Student Records high-visibility initiative to implement a Student Withdrawal/Retention solution. The goal of the project was to increase student retention by delaying their drop requests for a 2-day period where an advisor or instructor can first contact the student. Worked with NTC’s Student Services, Registrar, and Advising resources to identify and finalize requirements. Completed analysis, design, development, testing, implementation, and post-production support of the solution. Utilized sophisticated SQL, PeopleTools, PeopleCode, and Application Engine technologies to implement the project.

Led an HCM Absence Management v.9.2 Implementation project in a Techno-Functional capacity. Worked with key users and stakeholders to identify and verify requirements, completed Fit/Gap Sessions, and reviewed PeopleSoft delivered functionality to determine how it applies to NTC business processes. Completed all Configuration/Setup of the system including Rules and Formulas for Absence Entitlement, Absence Takes, Process Lists, Sections, Adjustments, Accumulators, Arrays, and Calendars. Using Approval Workflow Engine (AWE), created custom Approval Definitions to accommodate NTC’s business requirements for absence approvals. Created numerous documents and trained NTC staff in use of various aspects of the system including Take and Entitlement processing. Participated in numerous user training sessions to demonstrate Absence Management to NTC employees. Using Database Triggers, PeopleTools, and PeopleCode, created customizations to feed absence data to Microsoft Outlook. Provided post-production support on various questions related to the system.

Created Component Interface-based integrations between the Cashnet payment processing system and PeopleSoft Accounts Receivables/Billing (AR/BI) as well as Student Financials (SF). The AR/BI integration required receiving customer invoice data from Cashnet and creating four separate custom Component Interfaces for Deposit ID creation, Worksheet Build/Creation, Worksheet Update, and Worksheet Post. The SF integration required receiving corporate invoice payments from Cashnet, posting them via custom Component Interface and applying them via delivered Cobol process.

Worked on a Deans Dashboard project which required collaboration across numerous cross functional teams within the College (Learning, Payroll, Finance, Student Services). Using various PeopleTools, provided data for this effort to allow Deans to view the entirety of a Faculty Member’s work for the Institution (Standard Course Assignment, Business & Industry Instruction, Curriculum Development). Data was used by the Tableau Reporting software to develop various dashboards analytics. Conducted bi-weekly status updates with various stakeholders to ensure project progressed as expected.

Worked on various efforts to retrofit previously created Campus Solutions customizations in Classic PeopleSoft to Fluid PeopleSoft. Worked with Appsian corporation in testing an enhanced user experience layer on several Classic PeopleSoft custom and delivered Campus Solutions pages.

As part of an HR Onboarding Overhaul project, created several new custom Fluid pages, and converted several existing Classic custom pages into Fluid.

Other projects included automating posting of the Transfer Credit process and transferring the resulting PDF files to the Perceptive Content system, Creation of a Textbook Interface process to load Class Textbook data from the WinPrism system into PeopleSoft Campus Solutions, Creation of an interface between SumTotal employee training system and PeopleSoft Human Capital Management, Enhancement of the delivered Academic Advisement XML Publisher Report to make it less confusing and more user-friendly, SFTP based integration between Campus Solutions and Simple Syllabus software requiring SSH Authentication and Digital Certificates.

Elire, Inc. (Minneapolis, MN)

January 13, 2014, to March 6, 2014

Client: Alliance Data Systems, Plano, TX

Independent PeopleSoft Consultant (K.A.H. & Associates, Inc.)

Worked as a Senior Technical consultant in completion of numerous tasks related to an implementation of two PeopleSoft Treasury modules (Deal Management ver. 9.0 and Cash Management ver. 9.0, PeopleTools ver. 8.53).

Using PeopleCode and PeopleTools, developed a customization to allow users more flexibility in adjusting Fees related data within the delivered Fees Component. Using PeopleCode and Application Engine (delivered TR_POSN), created a customization to adjust Principal Paydown and Drawdown entries on the delivered Deals Component.

Using PeopleCode and PeopleTools, created a customization to allow Deal Settlement Addenda information to be included on all deals.

Modified the delivered TR_POSN Application Engine process to allow custom Deal Addenda information to flow through to delivered Cash Flows and Payments in Financial Gateway. Thoroughly tested the delivered Payment Dispatch process in Financial Gateway to ensure custom Addenda details appear on the Payment File to banks.

Using PeopeCode and PeopleTools, completed a customization to allow multiple Credit Rating entries for an individual deal. Using XML/BI Publisher, created a Facility Participant Summary Report.

Completed Technical Design and Specification documentation for all above- mentioned customizations. Worked closely with Elire functional team members throughout the development process to ensure successful completion in accordance with functional requirements. Used the PHIRE Project Migration/Change Management software for PeopleSoft objects.

Northwestern University (Evanston, IL)

August 15, 2012, to November 27, 2013,

September 19, 2014, to 01-31-2015

Independent PeopleSoft/Oracle Consultant (K.A.H. & Associates, Inc.)

Worked as a Senior Technical consultant in completion of numerous tasks related to PeopleSoft Campus Solutions suite of modules (ver. 9.0, PeopleTools ver. 8.50).

Using PeopleTools, Object-oriented PeopleCode, and JavaScript, created a solution that would allow Payment and Enrollment for Continuing Education students in one seamless business process. This solution helped resolve customer satisfaction issues where students would encounter problems with either the Payment or Enrollment portion of the process.

Designed and developed a PeopleCode and SQL based solution to a problem of updating student Emergency Contact information. This solution also helped in resolving customer satisfaction issues where a Registration Hold was incorrectly being placed for students even though they had completed Emergency Contact details.

Worked with the Registrar Office to implement a PeopleSoft Security based solution to address a Time Zone issue for students and administrators at the Qatar campus. The security solution entailed manipulating User Profiles, Time Zone settings, and Daylight Savings Time settings to ensure correct times are displayed for users during Schedule of Classes, Class Search, and Enrollment.

Using Oracle PL/SQL and PeopleTools, implemented a high-visibility Interface/Integration solution that provided a variety of student information for the Alumni & Fundraising system. Student Information included data from the Program/Plan stack, Internal and External Degrees, Incoming Students, Bio-Demo, Sports and Extracurricular Activities, and Student Awards. This new Interface Solution was a re-write of an existing SQR based Interface that suffered data accuracy and maintainability issues.

Created an SQR based Interface/Integration solution between the Kellogg School of Management Admissions Systems (Matrix and Slate) and PeopleSoft Campus Solutions. This interface used as input numerous data files from Matrix and Slate and populated PeopleSoft tables for Program/Plan stack, Addresses, Work History, Test Scores, Email, Phone, and Interests.

Using PeopleTools, SQL/SQR, and Unix Shell Scripting, developed another high visibility Interface/Integration solution for the Kellogg School of Management where PeopleSoft Campus Solutions data was transferred to a course bidding system called Study.Net. This solution entailed capturing Student Enrollment, Personal/Bio-Demo, and Email data from PeopleSoft and transferring a flat file to Study.Net.

For both Kellogg projects, worked with client and Vendor personnel at several levels (Executive Sponsorship, Business Analysts, Technical Infrastructure) in discussing and resolving numerous items related to the project.

Worked extensively with functional teams in gathering requirements, clarifying expectations, and unit testing for all above-listed projects.

Second stint with Northwestern: Worked as a Senior PeopleSoft Techno-Functional Consultant with a primary focus on creating numerous PeopleSoft Query based reports. Reports covered primarily the Student Records, Admissions, and Campus Community modules. Used the Phire PeopleSoft project migration tool to migrate the query project to all appropriate environments.

Fidelity Information Services (FIS, Chicago, IL) November 15, 2011, to June 22, 2012

Client: Bank of Montreal (BMO) Harris Bank

Independent PeopleSoft Consultant (K.A.H. & Associates, Inc.)

Worked in a variety of different roles representing FIS to BMO Harris Bank.

Worked as a Senior Technical Consultant in providing PeopleSoft Activity Based Management (ABM) and Funds Transfer Pricing (FTP) (PeopleSoft EPM 9.0 Warehouse, DB2/AIX) support to the bank’s Financial Systems Group. ABM and FTP modules are part of the overall Management Reporting Program (MRP) system that also included Informatica for ETL (Extract/Transform/Load) processing.

Completed several enhancement and support tasks related to ABM and FTP. Tasks included modifying Application Engine programs related to custom Statistical Account processing, delivered ABM Cost Model Processing, custom Report Ledger processing, and delivered Break Funding processing.

Investigated and resolved issues related to ABM and FTP SQL Filters, ABM Constraints/Pointers/ Implicit Pointers/Drivers.

Worked as a Senior Business Analyst during Integration of a new acquired bank (Marshall and Ilsley – M&I) by the BMO Harris Financial Group. Worked with numerous groups and contacts to gather requirements and clarify expectations from the source systems in terms of their impact to the MRP system. Created Functional and Technical Design Specifications upon completion of the Requirements gathering exercise.

Worked with appropriate technical resources to review Design and complete development. Created and executed test cases to ensure completed design and development are in accordance with user requirements. Logged resulting defects into HP Quality Center and tracked progress until resolution.

Worked as the Testing Manager for all new functionality, being implemented in various phases of the M&I Integration project. Coordinated tasks of numerous resources across several groups (M&I, Harris Bank Functional, Harris Bank Technical, BMO Group, and FIS) to ensure timely completion and expected results for each integration task. Created a comprehensive test plan encompassing numerous components (Entry/Exit criteria, Testing Strategy/Approach, Configuration Management, Testing Environments, and Testing Scope). Reviewed and presented the test plan to the Lines of Business to accommodate collaboration and buy-in. Provided several daily testing status reports to a variety of different groups which included FIS Development Managers, Harris Financial Systems Group, and FIS internal technical resources. Provided focused leadership to the FIS team in ensuring System Integration Testing and User Acceptance Testing efforts are completed for each phase of the Integration project.

Momix Solutions, Inc (Dripping Spring, TX)

March 7, 2011, to November 11, 2011

Client 1: North Texas Tollway Authority (NTTA), Plano, TX

March 7, 2011, to October 27, 2011

Client 2: City of Albuquerque (Albuquerque, NM)

October 31, 2011, to November 11, 2011

Independent PeopleSoft/Oracle Consultant (K.A.H. & Associates, Inc.)

At NTTA, worked as the Technical Lead in the implementation of three Oracle PeopleSoft modules, HCM Time & Labor ver. 9.0 (PeopleTools ver. 8.48), Financials Project Costing ver. 9.1 (PeopleTools ver. 8.51), and Financials Supplier Contract Management ver. 9.1 (PeopleTools ver. 8.51).

Worked closely with Client Staff in creating several technical solutions utilizing Oracle PeopleSoft technical tools including Application Engine, PeopleCode, SQR/SQL, Data Mover Scripts, Crystal Reports, Workflow, XML BI Publisher, Component Interface, and Integration Broker.

Developed an SQR based interface that processed data from Hyperion Budgets and loaded into PeopleSoft Financials Commitment Control Journal tables. The process used a delivered File Layout Object to conform to the Journal tables’ field structure.

Created a custom XML BI Publisher Report for Supplier Contract Management that would reflect Contract Change History data for either a specific Contract or a particular Status and Date Range.

Worked with Oracle to apply patches for Supplier Contract Management to enable rendering of documents in Microsoft Word and Adobe PDF format. Also worked with Oracle in applying fixes for Supplier Contract Management Clause Approval process.

Using PeopleSoft Data Archive Manager utility, completed archiving tasks for Time & Labor Reported Time, Payable Time, Audit Reported Time, Audit Payable Time, and Exceptions tables. The Archiving exercise was designed to enhance system performance for the heavily used Time & Labor module. Created detailed Test Scripts to Performance test the Time & Labor system.

Worked with the PeopleSoft Administrator to review results of the Performance Test and determine next steps.

Worked with Oracle to apply Employee Overtime Request Workflow patches to the Time & Labor module. Created numerous Data Mover Scripts for all three modules to migrate Configuration/Setup data from one environment to another.

Provided continuous support for the Functional Team in resolution of numerous other technical issues that arose during the implementation.

Also provided value as the Project Manager for the engagement on an as-needed basis. In that role, conducted internal and client team Meetings, completed Project Plan updates, managed Issues List in SharePoint, and provided detailed Status Reports to internal and client personnel.

At City of Albuquerque, worked as the Technical Lead in implementing the PeopleSoft HCM Base Benefits HIPAA 5010 Application Update. Worked with functional staff in gathering and clarifying requirements to apply the Update. Completed all Compare Reports, Table/View Builds, and Data Mover Scripts as part of the Update process. Worked with client staff in identifying customizations previously applied to the HIPAA process and applied them to the 5010 version.

Completed troubleshooting for the BEN100 Snapshot SQR process, as well as the BN_HIPAA5010 Application Engine process, and ensured the updated processes complete successfully.

Worked with numerous Benefits Providers/Vendors to ensure updated 5010 HIPAA files process successfully within the Vendor environments. Also completed a few modifications to existing XML BI Publisher Reports for the Base Benefits module.

Grant MacEwan University, Edmonton, Canada

October 18, 2010, to February 18, 2011

Independent PeopleSoft/Oracle Consultant (K.A.H. & Associates, Inc.)

Worked as a Senior Techno-Functional Consultant in implementation of a Campus Solutions 9.0 Student Records System.

Completed numerous detailed Functional Specification Design (FSD) documents related to the Schedule of Classes Component of Student Records. Information related to Classes, Class Instructors, Class Meeting Patterns and Facilities were addressed in the completed FSD’s. The Design work was mostly related to Interfaces between PeopleSoft Schedule of Classes and Infosilem Timetabler and Enterprise applications.

Developed, reviewed, and executed several Test Scripts that would allow the completed Student Records development to be thoroughly tested.

Completed Configuration/Setup/Testing for several Student Records related items as part of overall project work. Configuration items included Batch Term Activation, Enrollment Appointments and Attendance Tracking.

Completed numerous requirements gathering sessions with several business users across the organization to complete above-mentioned design and configuration work.

City Colleges of Chicago, Chicago, IL.

December 20, 2004, to November 12, 2010

Independent PeopleSoft/Oracle Consultant (K.A.H. & Associates, Inc.)

Worked as the Technical Project Manager in the implementation of a PeopleSoft Student Administration 8.0 (HP-Unix/Oracle platform) system.

Managed a staff of six developers in completion of numerous Customization, Conversion, and Reporting tasks. The technical tasks covered several Student Administration modules that included Student Records, Campus Community, Student Financials, and Financial Aid.

Worked closely with senior level client personnel in determining project plans, deliverables, milestones, and goals.

Led project status meetings to track progress, issues, and identify areas of need. Provided weekly formal status reports to senior client representatives to gauge progress.

Led Requirements gathering sessions with client representatives to determine Customization and Reporting needs.

Worked directly on numerous customization technical tasks to effectively meet timelines and project milestones.

Using Oracle PL/SQL and PeopleCode, developed a process to determine student Home Campus depending on majority enrollment and academic career. Executed PL/SQL within Push Button PeopleCode.

Other technical tasks included development and implementation of a custom Class Roster, custom Grade Roster, several customizations to Schedule of Classes and Schedule New Course Components, determination of Aggregate Attendance, custom Student Bio-Demo pages and sub-pages, customization of Student Billing process, Illinois Veterans Grant processing, Student Refund Check customization, determination of Academic Standing, and development of numerous Service Indicator related processes.

All customizations were developed using a combination of PeopleTools, PeopleCode, SQR, Application Engine, and Oracle PL/SQL.

Worked directly with functional team in determining project milestones, goals, timelines, and clarification of functional specifications.

Led a custom Report Development project managing a staff of three developers. Report development involved utilizing PeopleTools, PeopleCode, SQL, and SQR and covered all above-mentioned Student Administration modules.

Numerous reporting fronts were managed during this effort. Requests were generated and managed from the seven different City College Campus users, the Research and Evaluation Office, ICCB (Illinois Community College Board), and District Office users. Reporting items included annual Degree and Enrollment data, Credit Hours for Restricted/Unrestricted funding, Student Disability data, Student Financial Aid Award categories, Program/Plan assignment data, and Mid-Term/Final Grading data.

Worked as a Senior Developer in support and enhancement of two PeopleSoft Financials modules, General Ledger and Grants (version 8.8).

Created several SQR Reporting and Workflow solutions for the General Ledger module by working closely with functional staff in gathering requirements, completing development and unit testing, as well as user acceptance testing.

Completed a conversion effort for the Grants module by migrating legacy mainframe data into PeopleSoft.

Completed customization efforts for delivered Grants Invoice processing using Crystal Reports. Provided day to day support to the functional team for any issues encountered with either module.

Led a Data Conversion project that required migrating 85 Gigabytes of data from the Legacy Mainframe Student Administration system to an Oracle 10G database environment.

Managed relationship with a third-party vendor engaged to complete the technical aspects of data conversion. Managed a staff of four internal resources covering Database Administration, Unix Administration, and Legacy system Subject Matter Expertise.

ABN AMRO Bank, Chicago, IL.

November 5, 2001, to December 17, 2004

Independent PeopleSoft/Oracle Consultant (K.A.H. & Associates, Inc.)

Worked as the Technical Project Manager in implementing a BancWare Insight based Funds Transfer Pricing (FTP) module with an interface to PeopleSoft 7.5 Enterprise Performance Management Data Warehouse (Oracle 8i / HP UNIX environment).

As part of the FTP project, worked closely with the Finance staff in conducting design sessions to determine detailed requirements as well as overall project milestones and goals. Worked directly with the Vendor, Sungard, in clarifying and identifying key system features as related to the ABN AMRO environment.

Directed three off-shore and two local technical team members in completion of all PeopleSoft and BancWare related technical tasks.

Directly involved in completing numerous technical tasks related to the PeopleSoft and BancWare system environments. Tasks included completing all database sizing estimates for PeopleSoft objects, creating new tablespaces for data and indexes, SQLLOADER scripts, Oracle PL/SQL Stored Procedures, and Unix scripts to populate the PeopleSoft environment from the various BancWare system feeds.

Worked on a variety of different assignments in a PeopleSoft Senior Developer role. Worked on two application Upgrades for the PeopleSoft ABM (Activity Based Management) module (HP-Unix/Oracle platform). The first Upgrade was from v.7.5 to v.8.0 (PeopleTools v.8.13) and the second was from v.8.0 to v.8.8 (PeopleTools v.8.43).

Completed numerous technical tasks related to the upgrade projects that included all customizations for PeopleTools, PeopleCode, SQR/SQL, Tree Manager, and Application Engine. Completed the PeopleTools upgrades from v.7.57 to v.8.01 as well as from v.8.01 to v.8.43.14. Used the Upgrade Assistant tool in completing all PeopleTools Upgrade related tasks.

Completed modifications for numerous custom Oracle PL/SQL Stored Procedures, Packages, and Triggers built outside of the ABM application.

Worked with the Finance User community in tracking and resolving all Upgrade related issues using Test Director.

Worked on complete Production Support (24x7) of the ABM module after the Upgrades. Modified numerous Unix Schell Scripts and Python processes as part of the Upgrades and overall Production Support.

Completed Mass Compile, Model Copy, and Table Partitioning tasks for year-end processing for two consecutive years.

Routinely configured numerous PeopleSoft environments (Development, QA, Production) for Application Server, Process Scheduler, and Web Server settings.

Worked closely with the DBA and UNIX groups in monitoring Tablespace and File system space usage and Requirements in order to keep the ABM system running efficiently.

Worked closely with the DBA group to fine-tune and optimize numerous ABM custom Oracle processes. Tuning tasks included addressing performance bottleneck SQL, ensuring all Application Servers are being used appropriately for Load Balancing, and completing Table Partitioning for several data-intensive Application tables.

Prepared yearly disk requests based on data trends to ensure smooth transition into following year.

Worked on Development and Production Support of the PeopleSoft Accounts Receivables/Billing module (v.8.0, PeopleTools v.8.18, SQL/Server and Windows NT Platform).

Completed numerous AR/Billing related technical tasks using PeopleTools, PeopleCode, and SQR/SQL. Implemented several PeopleTools, PeopleCode, and SQR customizations related to the AR/Billing module.

Worked closely with the Finance user community in tracking and resolving defects related to the AR/Billing system.

Using the Upgrade Assistant tool



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