Call Center Appointment Coordinator
Resume:
Leticia Bastos-Danforth
Bennington, NH 03442
***************@*****.***
EMPLOYMENT:
May 7, 2007 Concord Hospital, Concord, NH
to present
Health Unit Coordinator
Emergency Room
● Coordinates patient and information flow at the
desk area to clinical staff, patients/families and other departments within the hospital.
● Responsible for scanning all patient documents
into the patient’s chart in Cerner according to
HIMS specifications.
● Responsible for arranging patient transportation if being dispositioned to another facility.
● Calls the call center for all Codes, trauma
activations, and cath lab activations.
● Maintains departmental supplies and ensures
functioning equipment are available for use in
the department.
● Demonstrates effective time management skills
in a very busy ER.
March 17, 2003 Milford Medical Center, Milford, NH to May 2007 Registration
● Making sure all insurance and address
demographics are correct in the system all ER,
lab, and x-ray outpatients
● Entering all lab and x-ray orders for all
outpatients.
● Directing patients and family members where to
go.
● General clerical duties, such as answering phones and filing all lab and x-ray reports.
February 2002 Monadnock Community Hospital, Peterborough, NH to May 2007 Emergency Room
Registration/Health Unit Coordinator
● Entering all insurance and address demographics
into the computer system.
● Entering all lab and x-ray orders and ensuring
that the blood drawn gets to the lab.
● Admitting and discharging all patients in the
computer system.
January 2001 Adult and Pediatric Unit
to August 2003 Unit Coordinator
● Transcribing all doctor’s orders on each patient’s MAR.
● Scheduling all lab and x-ray orders for every
patient in the unit.
● Ensuring all transfers, admissions, and
discharges are complete.
● General clerical duties, such as, answering the
phones, filing, and directing patients/families.
March 1999 Dr. Knight, DDS, Jaffrey, NH
to January 2001 Appointment Coordinator
● Scheduling appointments for all patients
● Communicating with patients on insurance
issues or scheduling concerns.
● General clerical duties, such as answering phones and filing.
Education:
September 1997 Hesser College, Manchester, NH
to May 1999 Associate Degree in Business Science
Medical Office Management
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate