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Call Center Appointment Coordinator

Location:
Chichester, NH
Posted:
April 12, 2023

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Resume:

Leticia Bastos-Danforth

** ******* *****

Bennington, NH 03442

603-***-****

adwieb@r.postjobfree.com

EMPLOYMENT:

May 7, 2007 Concord Hospital, Concord, NH

to present

Health Unit Coordinator

Emergency Room

● Coordinates patient and information flow at the

desk area to clinical staff, patients/families and other departments within the hospital.

● Responsible for scanning all patient documents

into the patient’s chart in Cerner according to

HIMS specifications.

● Responsible for arranging patient transportation if being dispositioned to another facility.

● Calls the call center for all Codes, trauma

activations, and cath lab activations.

● Maintains departmental supplies and ensures

functioning equipment are available for use in

the department.

● Demonstrates effective time management skills

in a very busy ER.

March 17, 2003 Milford Medical Center, Milford, NH to May 2007 Registration

● Making sure all insurance and address

demographics are correct in the system all ER,

lab, and x-ray outpatients

● Entering all lab and x-ray orders for all

outpatients.

● Directing patients and family members where to

go.

● General clerical duties, such as answering phones and filing all lab and x-ray reports.

February 2002 Monadnock Community Hospital, Peterborough, NH to May 2007 Emergency Room

Registration/Health Unit Coordinator

● Entering all insurance and address demographics

into the computer system.

● Entering all lab and x-ray orders and ensuring

that the blood drawn gets to the lab.

● Admitting and discharging all patients in the

computer system.

January 2001 Adult and Pediatric Unit

to August 2003 Unit Coordinator

● Transcribing all doctor’s orders on each patient’s MAR.

● Scheduling all lab and x-ray orders for every

patient in the unit.

● Ensuring all transfers, admissions, and

discharges are complete.

● General clerical duties, such as, answering the

phones, filing, and directing patients/families.

March 1999 Dr. Knight, DDS, Jaffrey, NH

to January 2001 Appointment Coordinator

● Scheduling appointments for all patients

● Communicating with patients on insurance

issues or scheduling concerns.

● General clerical duties, such as answering phones and filing.

Education:

September 1997 Hesser College, Manchester, NH

to May 1999 Associate Degree in Business Science

Medical Office Management

REFERENCES AVAILABLE UPON REQUEST



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