Curriculum Vitae

OBINNWA, Emeka Chuks

Marital Status:

Married

Nationality:

Nigerian

Email:

adwidm@r.postjobfree.com

Telephone:

+234**********

Address: VIRTUAL

https://ng.linkedin.com/in/emeka2obinnwa2of2nigeria

CLIENT SERVICES (IT) SUPPORT /BUSINESS ANALYST/BUSINESS DEVELOPMENT MANAGER

PROFESSIONAL SUMMARY

Result-oriented professional and team player who works well under pressure Exceptional presentation, interpersonal and communication skills Dedicated technocrat with a strong work ethic and a commitment to excellence in bringing field experience to work Expert in managing technical projects while ensuring adequate availability of resources to successfully complete timely installation, upgrade and repairs Outstanding track record of success in designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs Highly skilled in utilizing customer oriented methodologies to provide support interventions in remote locations thereby enabling business to deliver better value for money through exceptional customer service Chaired weekly IT user support meeting to appraise previous week’s performance, share operational challenges and agree on emerging resolution procedures Excellent communicator, fluent in English and Igbo along with outstanding ability to effectively interact with people at all level of seniority

CORE COMPETENCES

·Highly dependable

·Customer Relationship Management

·Team Player

·Content Management Systems

·Cost Benefits Analysis

·Risk Assessment

·Bid Management/Negotiation

·Excellent data presentation

·Organized and detailed

·Personable and approachable

·Windows & web applications

·Disaster Recovery and Contingency

Planning

·Media Management & Logistics

KEY SKILLS AND ACHIEVEMENTS

ServiceNow Mentoring & Coaching Active Directory MS Outlook Remote Assistant MS Office 365 Windows 10

Understanding Client Needs, Process Streamlining and Reference SOP Creation– Hands-on experience in reviewing personnel mobilization process along with their IT needs from arrival to demobilization. Consequently produced a document to easily capture client’s IT requirement as a guide to managing overall departmental/project IT budget. Successfully provided technical assistance by proactively identifying and resolving hardware and software issues. Notified clients/customers in cases of any possible delay in service; also proposed well-defined timeline for resolution of problems. Created spreadsheets as a reference for all standard operating procedures as well as preparing checklist to effectively manage project deliverables and budget.

Proactive Continuous Process Improvement and Cross-Functional Team Integration– Track record of success in resolving remote assistance delivery/network issues that existed for over ten years. This feat increased service request resolution by 30% resulting in saved travelling time/cost and improved turnaround time to attain maximum up time by even higher percentage.

Incident Management, Quality SLA Delivery and Timeliness– Managed successful transfer/relocation of OFON2 project; easily shared folder from Paris (Headquarters) to the Nigerian affiliate including user access control list within SLA. Consistently delivered incident resolution within SLA in 2 months of joining service.

Service Excellence and Project Awarded– Won Best Youth Corpers’ Award in Materials Department of Shell Petroleum Development Company of Nigeria Ltd. and in recognition was given a service contract to setup a sub warehouse/ inventory — along with a retired company staff. Significant work experience in effectively delivering first post service contract which was rewarded with a recommendation for registration as an independent procurement agent/supplier. At Total Exploration and Production Nigeria, recommended by the Project Control Manager for direct hire in the first year of engagement for Outstanding Performance.

WORK HISTORY

Web Administrator: 04/2019 to date

Emex Consult, Leventis Building, Port Harcourt, Nigeria

·Provision of website development, administration and blogging services to clients and general public.

·Establish web system by planning and executing the selection, installation, and configuration; testing of server hardware, software, and operating systems as well as defining system and operational policies and procedures.

·Maintain web environment by identifying system requirements, installing upgrades, update training materials/facilities, monitoring system performance and following up with the feedback mechanisms

·Ensure regular update of the content management systems, quality digital content and publication on the blog.

·Secure web system through constant monitoring, control, and review of User Access and testing disaster recovery policies and procedures; completing back-ups; and maintaining documentation.

·Update job knowledge by tracking emerging Internet technologies; participating in educational opportunities; reading professional publications; maintaining personal networks; and partnering with professional organizations.

·Maintain good working relationship with vendors and service providers with a view to ensuring optimum server uptime.

Service Desk Analyst: 01/2018 to 04/2019

Total Exploration and Production Nigeria Limited – Port Harcourt Nigeria

·Provide first level support, manage and track the delivery of second line support for more complex problems. Manage the delivery of proactive support, helping users to get the most out of the hardware and software they are using.

·Process and coordinate appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients abreast of progress towards service restoration.

·Prioritize resolution, monitor progress and apply escalation procedures for incident not progressing satisfactorily.

·Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate.

·Lead effective interface between users and support teams, including documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.

·Ensure regular maintenance and update of the IT Service Desk Tools & Knowledge Base

·Ensure accurate and prompt reporting of activities and tasks within area of responsibility as required by the COMPANY. Produce daily, weekly and monthly reports.

Senior Consultant, Operations: 11/2015 to 12/2017

Excell Services Nigeria – Port Harcourt, Nigeria

·Conduct audit of various operations of the company business to ensure compliance with relevant industrial standards and international best practices such as technical, administrative, health and safety.

·Product/market analysis and recommendations.

·Coordinating negotiations, purchases, with suppliers with a view to meeting customers demand targets.

·Maintaining the list of Suppliers and Customers alike with a view to ensuring prompt delivery of orders and services within SLA .

·Product sourcing (local and foreign), procurement and logistics.

·Managing the contract tendering processes.

·Launched a new branch and delivered full branch operational structure in Igwuruta in three months.

·Improving on existing business models and establishing new standard operational procedures aimed at performance tracking and improvement of work processes.

·Design, recommend and supervise business process automation.

Support Engineer (IT): 03/2015 to 10/2015

Total Exploration and Production Nigeria Limited EGINA Project PHC – Port Harcourt Nigeria

·Deliver apposite support services to IT users while working on EGINA project, also providing backup support to the offshore support team. Coordinating Information Technology requirements for various sites of the EGINA project while managing various aspects of vision workstations deployment.

·Ensure seamless onboarding of new project personnel vis-à-vis PPEs, access rights/control and requisite inductions as well as proper demobilization and inventorization at the end of project.

·Supporting and repairing various applications as well as deployment of laptops, desktops, and Multi-functional printers (MFPs) and other peripherals.

·Coordinate support for Video Conferences and Meeting Rooms.

Client Services Support: 02/2014 to 02/2015

Total Exploration and Production Nigeria Limited OFON2 Project PHC – Port Harcourt Nigeria

·Deliver apposite support services to IT users while working on OFON2 project, also providing backup support to the offshore support team. Coordinating Information Technology requirements for various sites of the OFON2 project while managing various aspects of vision workstations deployment.

·Ensure seamless onboarding of new project personnel vis-à-vis PPEs, access rights/control and requisite inductions as well as proper demobilization and inventorization at the end of project.

·Providing backend support, coordination and movement of IT equipment in different locations, resolving various network related issues and handling users’ complaints through remote assistance.

·Coordinate support for Video Conferences and Meeting Rooms.

IT Support Consultant: 05/2011 to 07/2013

Emex Consult, Herts, UK

·Managed various aspects of PC (desktop and laptop) procurement, building, sales and repairs.

·Provided support services to clients on procurement of IT equipment and peripherals.

·Formulated and implemented corporate IT policies while managing computer support services.

IT/ Business Consultant: 11/2008 to 04/2011

Busy Bee, Welwyn Garden City, England, UK

·Installed, built, upgraded, repaired, configured, troubleshot, optimized, diagnosed and performed preventive maintenance of basic personal computer hardware and operating systems.

·Played a leading role, as Team Lead, to the company’s IT help desk.

EDUCATION

MBA, Marketing

University of Nigeria Nsukka

HND, Business Administration and Management

Institute of Management & Technology (IMT), Enugu

Diploma, Practical Bookkeeping & Accounts

British Careers Training College, Jersey Britain

RESEARCH WORKS

·Influence of Foreign Affiliation on Marketing Decisions in some Nigeria Firms

·Job Satisfaction, Motivation and Productivity

PROFESSIONAL MEMBERSHIP/CERTIFICATION

·Member Nigeria Institute of Management (MNIM)

·Computing Technology Industry Association (CompTIA A+ Ce)

·Preventing Corruption Season 2

·Anti-Harassment & Discrimination Training

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