Service Representative Call Center

**********@*****.*** 539-***-**** Broken Arrow, OK *4011

PROFESSIONAL SUMMARY

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Reliable employee seeking customer representative position. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong

organizational skills, excellent time management and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. WORK HISTORY

Photography By Jacqueline . Tulsa, OK

Professional Photographer 09/2000 - Current

SKILLS

As a photographer, I create unique portraits for family photos, Reunions, High school Senior, Graduations, Prom, Bridal and Wedding parties, Expecting Moms, along with real estate and landscape photography.

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● Planned and prepared for on-location and studio shoots. Provided excellent customer service and account

regulation, strengthening client relations and boosting revenue.

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Photographed high-quality images for various print and digital projects.

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Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, closed sales and increase revenue.

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● Increased production rates by regulating workflow to meet

● Customer service skills

● Photography

Assistant Manager

Experience

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● Adobe Lightroom

● Corel draw

● Salesforce (2 years)

● SAP (2 years)

● Saiso (2 years)

● Typing

● Microsoft Office

● Graphic Design

● Illustration

● Assessments

Call center customer

service — Proficient

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Demonstrating customer

service skills in a call

center setting

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Development in any

professional field.

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● Sales

● Assistant Manager

● First shift Second Shift

● Sales force

● Wedding Photography

Professional

Development

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● Digital Photography

Professional

Relationships

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Jacqueline Smoot

Alorica. Tulsa, OK

Customer Service Representative 09/2021 - 10/2022 consumer needs.

Performed advanced computer processing of images for assignments.

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Selected and set up appropriate props, backdrops and lighting.

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● Digitally edited photos to enhance appearance.

Completed complex photo shoots at indoor and outdoor venues.

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Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

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Handled multiple call and emails per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

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Recorded actions taken, and resolved issues to effectively manage the customers account.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services and company information.

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Documented and detailed calls and complaints using call center's CRM database.

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Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Maintained accurate and current customer account data with manual forms processing and digital information updates.

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Researched issues through identification of similar past problems and recommended most appropriate solution.

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● Detailed payment options and transferred customers to

● Marketing Materials

● Proative Problem-Solving

● Business Growth

● Adobe Photoshop

● Taking Photographs

● Client Scheduling

● Customer Feedback

● Set Appointments

● Customer Relations

● Microsoft Word

● Microsoft Excel

Retail Sales Customer

Service

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● Sales Expertise

Credit Card Payment

Processing

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● Microsoft PowerPoint

● Active Listening

● Quality Control

● Computer Proficiency

Professional Telephone

Demeanor

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● Document Control

● Call Center Operations

● Closing Sales

● Customer Service

● Multi-Line Phone Talent

● Travel Planning

Multi-Line Telephone

Operation

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● CRM Software

● Lead Generation

● Managing Multiple Tasks

● Problem-Solving Ability

Office Equipment

Proficiency

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● Reading Comprehension

● Typing Proficiency

● Brand Representation

● Critical Thinking

● Policy and Procedure

JCPenney Portraits. Tulsa, OK

Photographer 03/2011 - 09/2021

CPI Corporations. Tulsa, OK

Portrait Studio Manager 07/2001 - 03/2011

EDUCATION

Tulsa Community College

Tulsa, OK

08/1996

Commercial art

Platt College

Tulsa, OK

01/1999

billing department for payment or further questions regarding bill.

Educated customers about billing, payment processing and support policies and procedures.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and

services and creating welcoming, positive experiences.

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Exhibited high energy and professionalism when dealing with clients and staff.

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Maintained up-to-date knowledge of product and service changes.

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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

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Professional photographer for JCPenney portraits for 10 years+

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Photographed high-quality images for various print and digital projects.

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● Digitally edited photos to enhance appearance.

● Planned and prepared for on-location and studio shoots. Facilitated weekly studio appointments for over 50 to 100 shoots.

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Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.

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Edited, toned, captioned and uploaded photographs for publication.

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Selected and set up appropriate props, backdrops and lighting.

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● Produced album publicity photo sessions for artists.

● Provided excellent customer service

● Produced album publicity photo sessions for artists.

● Tracked inventory for photo products and equipment.

● Maintained and shared portfolios of artistic work to Adherence

Membership Inquiries and

Renewals

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POS Systems and

Ordering Platforms

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● Prioritization

● Documentation

● Spreadsheets

● Calendaring

● Grammar

Professional development

completed in

Commercial Art

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Completed professional

development computer

graphics design

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Completed professional

development in business

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Professional development

completed in marketing

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Graphic Arts. Tulsa, OK

Graphic Design Assistant 01/1998 - 01/2001

demonstrate styles, interests and abilities with potential customers.

Defined and recommended detailed solutions to capture images.

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Inspected proofs to verify quality and determine needed adjustments and retouches.

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Established team priorities, maintained schedules and monitored performance.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced

resources.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Improved staffing during busy periods by creating

employee schedules and monitoring call-outs.

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Reduced waste and pursued revenue development

strategies to keep department aligned with sales and profit targets.

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Encouraged departmental employees to present positive, exemplary image to customers.

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Developed creative design for print materials, brochures, banners and signs.

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Created digital image files for use in digital and traditional printing methods.

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Completed final touches for projects such as images sizes and font selection.

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Met with customers to present mockups and collect

information for adjustments.

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Employed design fundamentals when selecting typography, composition, layout and color in design work.

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● Applied knowledge of production to create high-quality REFERENCES

Kristina Isrig 918-***-**** at Jcp penny portraits past Summer Boswell 918-***-**** Manager at Jcpenny

portraits recent

Shannon Mccraw. 918-***-**** Business colleague

Amber Martin. 918-***-**** Best Friend over 20 yrs Cheryl luna 918-***-**** Past District Manager at Picture Me Portrait Studios

images.

Contact this candidate