Arielle M. Coulter

Vilas, NC ***** • 864-***-**** • adwid4@r.postjobfree.com

CANDIDATE: Collections Specialist (Remote)

Customer Service Rep (CSR) / Debt Collections / Claims Disputes

High-performing customer service professional with 3+ years of experience in a high-volume customer service environment. Able to quickly grasp new skills, multi-task and work independently, ensure superior customer service, cultivate relationships, and quickly and effectively resolve customer/client complaints.

Expert performance in coaching peers/co-workers on job-related functions, including customer service and claim/issue resolution skills. Strong analytical, public speaking, and problem-solving competencies. Outstanding customer service, interpersonal, communication, relationship management, time management, and presentation skills. Thrive in remote performance-driven environments. Seeking a remote position as a Collections Specialist.

Key Strengths:

Debt Collections Data Entry Price Negotiations Strategic Planning Time Management Client Relations

Customer Service (CSR) Employee Training/Mentoring Presentations

PROFESSIONAL EXPERIENCE

SKILLEDRESUMES.COM, Charlotte, NC 2022 to Present

Administrative Assistant

Assistant company Owner with various administrative tasks, including lead response/generation, customer service, Accounts Receivable (A/R), and document editing.

TD BANK, N.A., Greenville, SC 2021 to 2022

American national bank and the U.S. subsidiary of multinational TD Bank Group.

Debt Collection Specialist II (Remote)

Promoted rapidly (within 6 months) based on strong production/performance; offered a 2nd promotion prior to leaving the company in 2022 (relocated out of the state and could no longer work remotely).

Contacted/called TD Bank clients that were 60-120+ days behind on their auto loan payments; utilized “skip tracing” to research contact info., and gathered relevant data during phone conversations.

Frequently recognized by Supervisor as the #1 performing team member on delinquency recoveries, leveraging strong communication, customer service, and persuasion skills to receive customer payments:

Achieved 70% “promise to pay” response rate (vs. 40% avg.), and 10% “on the spot payments” (vs. 3% avg.).

ITRON (via Philip Staffing), West Union, SC 2019 to 2020

Itron is an American technology company offering products and services for energy and water resource management.

Assembly Line Worker

Assembled/packaged power meters, collaborating with co-workers to ensure/maintain safety & quality standards, and achieve productivity and efficiency goals in accordance with factory standards.

Trained new employees on assembly procedures, and motivated team members to increase productivity; recognized for outstanding productivity, timeliness, and a morale-boosting attitude.

CROSS COUNTRY HOME SERVICE (Currently Cinch Home Services), Anderson, SC 2016 to 2019

Home -Warranty Company established more than 40 years ago; 900+ employees.

Authorizer II (2018-2109)

Authorizer (2017-2018)

Customer Service Representative I & II (2016-2017)

Promoted rapidly (3 times) through a series of positions based on outstanding job performance.

As Authorizer II, worked with Technicians to identify HVAC and/or appliance issues and ascertain costs; then negotiated pricing to save customer costs.

As Customer Service Rep (CSR), handled inbound customer calls, reviewing contracts with customers to determine complaint eligibility or lack thereof; as CSR II, promoted to make outbound customer calls and follow-up on customer claims (i.e., Home Warranty).

Achieved stellar annual performance reviews, exceeding all KPI goals; recognized for outstanding service, accuracy, and price negotiations (saved the company significant costs).

Selected to train/mentor new employees on system, protocols, and customer service techniques.

EDUCATION / TECHNOLOGY

Bachelor of Arts in Theatre (Studied Abroad; Australia, 2103) – ANDERSON UNIVERSITY, Anderson, SC (2014)

Proficient in MS Word, PowerPoint, and Outlook; and Various Proprietary Customer/Database Management Software

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