Package Handler Customer Service
Resume:
Sheree Burton
Philadelphia, PA *****
***********@*****.***
To become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Authorized to work in the US for any employer
Work Experience
Driver
Lyft - Philadelphia, PA
April 2021 to Present
Pick up customer's from different locations and drive them to their designated destinations. Assist with wheelchairs and walkers when needed.
Cashier/Pharmacy Technician
Sunray Drugs - Philadelphia, PA
January 2020 to April 2021
Organize and fill prescriptions, direct and help customers to where items are located, answer pharmacy phone calls, manage customer service related situations with ease, accuracy and patience, direct customers to the appropriate person within the pharmacy, supported pharmacist in filling prescriptions for patients, operated and balanced two cash registers, stock shelves and freezer, and utilized RX Key, demonstrated accuracy in cashiering, cash handling and credit card processing, check expiration dates on supplies throughout store.
Cashier/Marketing
Audubon Family Pharmacy - Audubon, PA
October 2019 to January 2020
Answered telephone inquiries, referred callers to pharmacist when necessary. Performed clerical tasks, such as filing, faxing, etc. Customer service and organization were key in successful sales. Checking for expired drugs and properly storing, stocking new drugs and supplies.
Promoting of Community Pharmacy at doctors offices, senior homes, schools, churches, etc.. Package Handler/Scanner
FedEx - Bridgeport, PA
August 2019 to October 2019
Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in a efficient and safe manner. Scan all packages before loading them on van. Organize each package in numbered order on each van. Load packages from 10 pounds up to 120 pounds onto conveyor belt or vans. Cashier/Customer Service
Speedway - Drexel Hill, PA
May 2019 to August 2019
Completed various fiscal transactions on a regular basis, including cash, and credit. Provided each gas station customer with the highest level of satisfaction at all times. Regularly communicated with vendors and assisted with restocking shelving and product displays. Handled closing and opening duties and ensured space was tidy and ready for business each day. Assisted customers with issues at the pumps. Operated cashier and gas pump registers, credit card machines and lottery. Received, revised and arranged store goods. Verified age of customers buying tobacco products. Luxury Sudan Taxi Driver
AllThree's Luxury - Philadelphia, PA
May 2018 to April 2019
Transported customers safely to various locations, including work, airport, hotels and stations. Helped passenger's load and unload their baggage, assisted with luggage, groceries, wheelchairs and walkers when needed. Coordinated with dispatchers, customer service representatives, office personnel and customers. Maintained the cab in clean and sanitary conditions and scheduled minor repairs and service. Worked rotating shifts 6 days per week, managed credit card and cash transactions. Resolved disputes with passenger's in a professional manner.
Cashier
63rd Street Pizza Factory - Philadelphia, PA
October 2017 to May 2018
Greet customers and provide excellent customer service, assemble food orders while maintaining appropriate portion control, prepare a variety of foods according to customers or supervisors instructions following approved procedures, maintain a clean and safe environment, handle currency and credit transactions quickly and accurately Online Sales Associate
Nordstrom - King of Prussia, PA
March 2017 to September 2017
Managed online sales for multiple departments, tagged and scanned ordered items, assisted customers on floor when needed, improved online sales by maintaining orders in a timely fashion
Scheduler/CSR
GPHA - Philadelphia, PA
August 2015 to December 2016
pull statistical analysis and no shows for all providers, schedule and reschedule appointments in NextGen, register patients when needed, pull and scan emergency room discharges for patients, keep all providers and doctors schedules organized and filled. Facilitator
Amongst Men Inc - Philadelphia, PA
August 2012 to June 2015
Prepare weekly assignment for students, rotate to multiple schools addressing the needs of students by being a support service to encourage social, personal and professional development, responsible for daily student logs
Education
Associate in Legal/Accounting
Upper Darby, PA
Skills
• Customer service (10+ years)
• Clerical (5 years)
• Statistical analysis (2 years)
• Office organization (5 years)
• Scheduling (2 years)
• Training (1 year)
• Team Member (4 years)
• Pharmacy Technician Experience
• Medical Scheduling
• Medical Receptionist
• Medical Office Experience
• Typing
• Microsoft Word
• Insurance Verification
Certifications and Licenses
Driver's License
Assessments
Cognitive Ability — Proficient
January 2020
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Human Resources Skills: Recruiting — Proficient
November 2019
Managing the candidate sourcing and selection process Full results: Proficient
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Expert
August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert
Front Desk Agent (Hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Scheduling — Highly Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Personality: Hard-Working — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Receptionist Skills — Expert
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Front Desk Agent (Hotel) — Expert
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer Service — Highly Proficient
June 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Cashier Skills — Proficient
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient
Verbal Communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Remarkable medical • Exceptional knowledge of • Ability to maintain patient scheduling experience in medical terminolgy confidentiality medical setting
• Proficiency in using the • Handling general • Excellent customer service basic computer softwares administrative and clerical skills tasks
QUALIFICATIONS AND ACHIEVEMENTS
Scheduler/ Data Organization/Training 11/11/2016
* Managed daily schedules for all Doctors and Provides
* Improved office organization by compiling daily statistical analysis
* Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results
Contact this candidate