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Customer Service Office Manager

Location:
Chicago, IL
Posted:
April 13, 2023

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Resume:

MARIA T. CESKA Office Manager

adwi7r@r.postjobfree.com 773-***-**** Chicago, IL 60638

To obtain permanent full-time employment with a growing established company, where I can utilize my current experience as well as continue to develop my skills to enhance the company’s day to day operations and assist the needs of others. AREAS OF EXPERTISE

Personal: ● Strong time management and organizational skills ● Detail oriented with an exceptional focus on accuracy ● Ability to manage and prioritize multiple concurrent projects ● Ability to communicate in a clear, concise and professional manner ● Ability to work independently as well as part of a team and work in a fast paced environment ● Ability to multitask and prioritize ● Reliable/Punctual/Flexible 0PROFESSIONAL EXPERIENCE

Associated Advertisers, Inc. (October 2014 - Current) Production Manager/Office Manager for 80+year Newspaper Company Professional with an exceptional aptitude for accuracy, prioritization and communication. Produce and oversee the production of a monthly news publication; coordinate advertisements both digitally and in print; utilize computer software (PhotoShop) to create advertisements and hyperlink to websites. Positively support agents with detailed and accurate information including size, rates, deadlines and availability. Excellent Customer Service skills. Compile and disseminate monthly, quarterly and annual financial/operational reports. Invoice clients daily for advertisements placed with various publications. Complete daily and weekly timesheet logs on hourly based employees for bi-monthly payroll purposes. Manage and maintain office personnel; organize the coordination of office, events and personnel schedules. Ensure the completion and availability of office supplies.

Snyder Insurance Services (July 2009 - September 2011) Commercial Trucking Account Executive

Professional broker to Commercial Insurance Clients. Maintained a commercial book of business equivalent to approximately $3 Million. Excellent customer service skills utilized daily to manage client and company relations and collaborate with interoffice marketing team. Coordinate renewal and new business accounts, including proposals, marketing reports and submissions to various firms for the needs of existing and prospective clients. Facilitated clients’ commercial insurance packages and preserved daily accountability through T.A.M. (The Agency Manager) systems management program. Recognized multiple times for proficient accuracy and accountability on client information and retention.

Carlie Trucking, LLC (September 2003 - July 2009)

Owner/Proprietor

Owned and Managed successful trucking company from the ground up. Brokered trucks both interstate and intrastate Coordinated deals and rates between self and shippers and transportation companies and carriers. Promoted and held accountable for each step of the delivery process. Excellent customer service skills - communicated status updates between driver’s load and necessary parties. Dispatched shipping logistics to drivers including routes, schedules and updates. Filed, maintained and applied for all State and Federal authorities, licenses, and permits. Compiled all monthly, quarterly and annual financial/operational and tax reports. Directed all aspects of Human Resources, including OSHA compliance, interviewing potential employees, filing and execution of all employee documentation, ordering M.V.R.’s (Motor Vehicle Records) and background checks, invoiced brokers and administered payroll weekly. ADDITIONAL EXPERIENCE

Norcomm: (October 2013 - October 2014)

Public Safety Dispatch Tele-Communicator

Kinzie Elementary School (September 2011 - October 2013) Parent Aide & Safety Monitor

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MARIA T. CESKA Office Manager

adwi7r@r.postjobfree.com 773-***-**** Chicago, IL 60638

EDUCATION

Norcomm Completed Full Dispatch Training; Certification from APCO in Public Safety; Tele-Communicator I (PST1); Completed Emergency Medical Dispatch (EMD); Certification from the National Academy of Emergency Medical Dispatch for EMD. (NAEMD); Certification from the IL State Police to operate Law Enforcement Agency Data System(LEADS) Illinois Insurance School Commercial General Liability/Property Ins. Producers License Northern UT Ins. School 45+ hours of continuing education Chicago Loop College Completed 25 Credits

Columbia College Completed 15 Credits

Maria High School Graduated with Diploma

Programs: Photo Shop, QuickBooks, Microsoft, Windows, Outlook, C.A.D., LEADS, Applied Systems, T.A.M. Systems: Back-ups and basic programming

Keyboards: Approximately 55 wpm

COMMUNITY INVOLVEMENT

Actively involved in Girl Scouts for 12 + years, Troop Leader for Troop #20369 for 7 years, Service Unit #275 Secretary for 5 years, Service Unit

#275 Registrar for 2 years and most recently Secretary and Treasurer for Troop 20000. Maintained positive relationship with our local Alderperson and Congressperson’s offices for past 7 + years; volunteered for various projects including the hanging and distribution of signs and flyers for local events to conducting security for 5k Runs and endorsed the promotion of events.

Coordinated and established volunteer program with Community Outreach Center for 12 + years - Resurrection United Methodist Church, Chicago, IL. Constructed the first of many Drives including: Turkey drive which provides a turkey to disenfranchised families; blanket; clothes; school supplies; empty medicine bottles for Doctors without Borders, etc. Promoted and executed relationship with senior members of the community at Senior Suites of Garfield Ridge for 12 + years. Personally prepared and donated food and entertainment to residents, for most major holidays. Bridged the gap between youth and seniors by incorporating voluntary events between my girl scout troop and the residents at Senior Suites through events such as holiday caroling, karaoke night and game night.



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