IT Technician/Helpdesk Support
Resume:
OBJECTIVE
To work as IT Support that requires
advanced technical training,
knowledge, expertise, and experience
in order to deliver a high level support
and provide customer satisfaction.
Willingness to impact the knowledge
and expertise that were gained
through education, training, and
experience is one thing that
continually proves my character as a
team player.
MOBILE PHONE:
EMAIL:
adwi6j@r.postjobfree.com
HOME ADDRESS
7125 Dammam St., Al Junabiyah Al
Khobar, Al Khobar 34622, Saudi Arabia
Block 04 Lot 54 & 55 Fiesta Community,
San Rafael Tarlac 2300, Philippines
OFFICE ADDRESS
Fawaz Refrigeration & Air-
Conditioning Cont. Co. LLC
Next to Le Meridien Hotel, Gulfstar
Complex, Tower B, 4th Floor.
P.O. Box 1189, Al Khobar 31952,
Kingdom of Saudi Arabia
EMMANUEL SAN JUAN
EDUCATION
B. S. in Computer Engineering
AMA Computer College
Maximina Street, Villa Arca Ave, Project 8, Quezon City, Philippines 1992 - 1997
WORK EXPERIENCE
Fawaz Refrigeration & Air-Conditioning Cont. Co. LLC IT Technician/Helpdesk Support
August 10, 2016 – Present
Provide full range of support from 1st level through 3rd level in a timely and efficient manner.
Frontline Support for all users in Saudi, Bahrain & Oman.
Responsible in resolving problems (2nd & 3rd Level) related to Computers encountered by all users.
Works on windows 7 Pro and Windows 10 Pro on Active Directory.
Maintain & provide report for all IT Asset by using the Portal & IT Info sheet.
Maintaining all Computer, printers and other devices, to ensure continuous and smooth operations.
Support the SKM application for all MB Climate users.
Provide technical support during presentations, meetings and video conferencing using Polycon.
Support all unusual problems encountered by the users.
Handles the deployment of new laptop or desktop for new employees.
Handles the upgrade & deployment of OS and Microsoft Office.
Handles all the updates required for laptop or desktop.
Provides On-line Support for all user using Remote Desktop, TeamViewer 11 host, and Anydesk.
Provide analysis report for unknown issues and problems and coordinate to Microsoft and Service Centers.
Handles the network directory of the user which has autoback- up and shared folder in Synolgy Server.
Preparing the Purchase Oder for IT Peripherals.
Prepare evaluation sheet and recommendation for
management review for the upgrade of Hardware for users.
Responsible for preparing the evaluation test and recommendation for Hardware out of warranty and disposal. Eastern Aluminum Extrusion Factory
Systems Administrator
February 18, 2016 – August 01, 2016
Provide full range of support from 1st level through 3rd level in timely and efficient manner.
Works on Windows 7 Pro and Windows 8.1 in Active Directory.
Maintain Remedy System to ensure the quick response to the user’s need.
Provide on-line support to all user using TeamViewer 6, Net Meeting & Remote Desktop.
Configure and setup the VPN & Citrix application of Accounts, Supply Chain and others in order to access the ERP Systems.
Handles all the updates require by the Windows 7 Pro and Windows 8.1.
Provides technical support and sharing knowledge to fellow IT incase needed.
PERSONAL INFO
Date of Birth : October 24, 1975
Place of Birth : Manila, Philippines
Nationality : Filipino
Civil Status : Married
Religion : Christian (Catholic)
Height : 5’ 7 ”
Weight : 78 kgs
WORK REFERENCES
Engr. Mohammed Omer Farooq
Business Application Manager
Fawaz Refrigeration & Air-Conditioning
Cont. Co. LLC
P.O. Box 1189, al-Khobar 31952
Kingdom of Saudi Arabia
Mr. Majid Al Dossary
Vice-President
RAIZ Group of Companies
P.O. Box 1247, al-Khobar 31952
Kingdom of Saudi Arabia
Mr. Gary Hickin
International Operations Manager
Petrolink International Ltd.,
P.O. Box 30415, al-Khobar 31952
Kingdom of Saudi Arabia
Engr. Tarek Wahab
GIS Data Delivery Manager
Schlumberger Middle East S. A.
P.O. Box 2836 al-Khobar 31952
Kingdom of Saudi Arabia
Madame Regina Behrens Al Sowayel
Vice-President
Alpha 5 Group
P.O. Box 31742, al-Khobar 31952
Kingdom of Saudi Arabia
Mr. Mahmoud Abbas
Operations Manager, Eastern Region
Al-Alamiah Electronics Company
P.O. Box 347, al-Jubail 31951
Kingdom of Saudi Arabia
Mr. Gus Gustafson
General Manager
Dolphins Incorporated
Herrera Tower, Herrera St.,
Makati, Philippines
Provides immediate support for Managers and top
managements.
Maintaining all local and network printers including scanners and other peripheral devices.
Maintain Antivirus Server (ESET Smart Security).
Provide analysis report for unknown issues and problems and Coordinate to Microsoft and Antivirus Support and Service Centers.
RAIZ Group of Companies
System Administrator
April 22, 2015 – February 04, 2016
Provide full range of support from 1st level through 3rd level in timely and efficient manner.
Works on Windows 7 Pro in Active Directory.
Provide on-line support to all user using TeamViewer 6, Net Meeting & Remote Desktop.
Configure and setup the Zebra Bar Code System for our Warehouse purposes in inventory and sales.
Handles all the updates require by the Windows 7 Pro and MS- Office 2013 and MacAfee Antivirus.
Provides technical support and sharing knowledge to fellow user incase needed.
Provides immediate support for Managers and top
managements.
Maintaining all local and network printers including scanners and other peripheral devices.
Provide analysis report for unknown issues or problem encounter to client, Gather and coordinate all the information taken to the client and send it to the vendor for the work around on the issue.
Handles the test, deployment and feedback of the firmware given by the vendors.
Petrolink International Ltd.,
Customer Service Representative/Real-Time Administrator September 24, 2013 – April 16, 2015
Provide real-time monitoring and support for GOC & RTOC.
Responsible for all aspects within Interpretation & Processing Service domain in Petroleum Engineering & Geology Consulting, it includes the final log LQC, Data Processing, Data Interpretation, Data Archiving & Delivery.
Support for Complex distributed processing environment for both dedicated & shared across multiple customers.
Interprets and evaluate the real-time operations for Real-Time Drilling (Data Logs, MWD & LWD Surveys base on time & depth).
Giving technical advice to the client’s in different services such as MWD/LWD, mudlogging and Surface Rig Instrumentation & others.
Resolving and troubleshooting WITS & WITSML data issue by contracting companies such as VSAT issue, MWD/LWD Engineer, Mudlogging (Data Engineer) & Saudi ARAMCO Company Man. Schlumberger Middle East S. A
Real-Time Service Coordinator
September 08, 2003 – July 10, 2013
InterACT Implementation for Saudi ARAMCO & KJO.
Supporting Intranet Servers in Saudi ARAMCO & KJO.
Manage all the connectivity issue with Saudi ARAMCO & KJO.
Setup D&M OSC via InterACT web page using Saudi ARAMCO VPN Connection.
Ms. Aimee Avancena
Manager
Blitz Computer Shop
Room 208, Zamora Bldg.,
Francisco Homes San Jose del monte,
Bulacan, Philippines
Zip Code# 3023
Mr. Noel Peralta
Owner
On-line Computer Center
Block 09, Lot 08 Phase G
Francisco Homes San Jose del monte,
Bulacan, Philippines
Zip Code# 3023
CLIENT REFERENCES
Engr. Omar S. Shisha
Office Automation Manager
International Systems Engineering
P.O. Box 54002, Riyadh 11514
Kingdom of Saudi Arabia
Musab Al Khudiri
Administrator Production/Drilling &
Work-Over System
Saudi ARAMCO
Mohammed Al Hamad
EASD Support Manager
Saudi ARAMCO
Abdul Moshin Al Nassir
RTOC Supervisor
Saudi ARAMCO
Nezar Al Talhah
Administrator Geosteering Operation
Center
Saudi ARAMCO
Clark Jarett
Project Director – North Arabia Drilling
(Unconventional Fracturing)
Saudi ARAMCO
Seth Berman
Geophysicist – Unconventional
Saudi ARAMCO
Kadhem Al Nasser
Operation Petrophycist & Well Testing
Engineer
South Rub al-Khali Company Limited
Establish the high speed wireless link at 4 MBPS for Share Base via ARAMCO Intranet.
Handles updates of all MS-Patches and upgrades for InterACT Servers and coordinates with our Engineering team in Denver Colorado.
Implementation and testing of the Server Compatibility provided by Saudi ARAMCO for InterACT.
Implementation and preparation for field test of new tools in various different segment of SLB.
ARM Intouch Engineer, Deployment, and Test Field of Alpha & Beta Edition of InterACT server, Back-up, Patch & Maintenance, and prepare the final release of Commercial Edition of InterACT Server.
Team Leader of 24/7 Support and Project Coordinator. Handles all Non-ARAMCO Jobs from different various segments of SLB.
Handles all queries of all users and provide them solutions based on the requirement of the users.
Implementation of Non-Saudi ARAMCO Jobs and testing different various application of SLB to provide WITSML Integration on different various segment of SLB.
Handles the Bahrain Project for Tatweer Petroleum and coordinates to different segment of SLB in order to provide Real- Time Monitoring using internet.
Implementation of WITSML Integration using various different SLB application to provide more efficient result on drilling and geology.
Al Alamiah Electronics Company
Support Engineer
May 25, 1998 – August 30, 2003
Install and Establish network in various company, which compose of different access – Network access, User Profiles, directories, security, mails and internet access.
Support and troubleshooting the network connectivity in their own LAN or WAN which consist of different devices such as switches & Hubs, Routers, Modem Pools and various Type of NIC Cards.
Design and Network Site surveys for the required point of connections.
Establish network installation of various cable layout different company.
Response to the support requirements and question of the users/clients concerning access to their resources on their computer and network operations.
Remains abreast of changes in user and system software and hardware requirements.
Deployment in different companies for Maintenance Contract and Service Agreement which compose of
Warranty agreement or Service Payables.
Installation and Troubleshooting of various DELL & Acer Desktop, laptop and workstations.
Configure and setup all drives require in the desktop, laptop and workstation.
Installing and Configuring all local and network printers using print server including scanners.
Installation and Configuration of various DELL & Acer Server using different RAID Controller or Normal SCSI Controller.
Installation and Configuration of various DELL & Acer Server using Clustering.
Works on Windows flat form 3.11, 95, 98 and Win2K in Arabic & English edition.
Amjad Masaad
Systems Engineer
Al-Khaji Joint Operations
Bill Ofield
Petrophysical Advisor
Tatweer Petrolem Company
Habeeb Baqer
Petrophycist G/G
Tatweer Petroleum Company
SKILLS
OS: Windows 98 up to
Windows 10 Pro
Office: MS Office XP up to
2019
Network Configuration:
LAN, WAN & Wireless
Network Topology:
NetBEUI, IPX/SPX & TPC/IP
Server: Windows NT 4.0 up
to Server 2008, Novell
Netware 3.11 up to 5.0
Exchange: Exchange
Server 5.5 up to Exchange
2007 SP1
Emails: Outlook, Lotus
Notes Netscape & Eudora
Hardware: Laptop,
Desktop, Printer, Scanner,
Bio Matrix, CCTV, Switch,
Routers, Server, Access
Points
Remote Access & VPN
Data Management and
Recovery
SQL Application
System Integration &
Migration
WITS & WITSML
Works on Windows Workgroup, NT Environment, Win 2k Server, Novell Netware & Groupware and MS-Exchange 5.0, 5.1 and 2000.
Implementation and Integration for the Project of Win2K.
Conducting Knowledge base for the training for other colleagues and creating an evaluation report base on the knowledge understanding.
Provides technical support and sharing knowledge to fellow user incase needed.
Field Engineer for different companies such as Schlumberger, SABIC, Saudi ARAMCO and other different companies in Eastern Region.
Providing DELL clinic for various company such as Schlumberger, Atos Origin, General Electric, Honeywell, Zamil Group of companies, SABIC & Affiliates which has Global
Warranty Agreement on DELL.
Deployment to other companies as a Support Team/Service Desk as per Contract Agreement requirement of the company. Alpha 5 Group
System Administrator (Part-Time)
March 21, 2001 – April 17, 2002
Install and setup the 3 servers for usage of entire office and warehouse.
Setup & establish the network environment for all user.
Responsible for the resources and maintenance of network users.
Maintain and manage the connectivity between Office & Warehouse.
Setup RAS Connectivity for all site engineer/architect, in order to download the updated drawings.
Responsible for establishment and maintenance of network users, user environment, directories and ensure adherence to security policy of the company under NT server platform.
Provides technical support to network users concerning their access to resources on the network and the operation of various software programs and hardware.
Install and maintain different various of hardware such as desktop, laptop and printers.
Perform software installation and upgrades.
Maintain and query database of parts for Hardware using SQL.
Design, site survey and establish network installation of the cable lay-out.
Last line of analysis and repair before scrap declaration for defective hardware.
International System Engineering
Helpdesk/Asst. LAN Admin (Al Alamiah Project)
May 07, 1999 – November 30, 1999
Establish and maintain network users, user environment, defined user profiles, directories and security
Respond to the support requirements and questions of network users concerning their access to resources on the network and the operation of the various software programs.
Remains abreast of changes in user and system software and hardware requirements.
Monitor and administer the network, keeping system information up-to-date in log.
Update the OS with service packs from Microsoft. Load and update the software application as required.
Manage the memory usage of the network, network printing and network technical resources.
BRIEF SUMMARY OF WORKING
EXPERIENCES
Real-Time application is a very good
exposure from my side and I have
learned from the expert people from
Schlumberger and other are mostly
through experience and also in
different oilfield company, it doesn’t
focus only to drilling and
measurements but in all aspects about
oil and gas services. I even learn the stp
by step process and the good thing is
we can optimize this using different
application via WITSML, in this matter
we know our target and give more
accurate reservoir location. My
extensive exposure on this business is
almost 14 years.
Extensive exposure in the installation,
configuration & troubleshooting of
both hardware and software having
been employed in the IT Department
for over 23 years.
Ensure the proper implementation of periodic maintenance of all workstations and related computing equipment’s.
Ensure company’s compliance with standard license agreement of software vendors.
Keep track of equipment’s inventory such as relocation of Hardware’s.
Maintain back-up of all files and their security rights.
Prepare evaluation sheet and recommendation for
management review.
Coordinate and implementation of procedure changes for hardware and software installation.
Interprets Company IT Policies to workers and enforces safety regulation.
Dolphins Inc.
LAN Administrator
November 15, 1997 to April 25 1998
Responsible for the establishment and maintenance of network users, user environment, directories and ensure adherence to security policy of the company under NT Server platform.
Responsible for preparing the evaluation sheets and recommendation for management reviews.
Responds to the needs and question of network users concerning their access to resources on the network and the operation of the WEB.
Prepare queries for WEB Communication thru internet access.
Remains abreast of changes in user and system software applications and hardware requirements.
Performs periodic checking, troubleshooting and maintenance of all hardware within the branch as may be requested.
Load and updates the software application requirement
Monitor and administer the network, keep system information up to date in logs.
Manage memory usage of the network such as network printing and technical resources.
Maintain daily, weekly, monthly back-ups of all files and security rights.
Ensure company’s compliance with standard license agreements of software vendors.
Blitz Computer Shop
LAN Technician/PC Technical Support
April 05 1997 – October 06 1997
Primarily responsible for the maintenance and modification of Computers consist of Hardware and Software.
Responsible for the establishment and maintenance of network users, user environment, directories and ensure adherence to security policy of the company under NT Server platform.
Performs routine check/troubleshooting of all Computer Hardware within the project.
Performs upgrading of hardware and software as may be deemed required.
Maintain daily, weekly, monthly back-ups of all files and security rights.
Establish and design the network lay-out for different companies and schools.
Deploying to different companies for Maintenance Contract and Service Agreement (Warranty).
Responsible for preparing the evaluation test and recommendation for Maintenance Contract and Service Agreement for the latest hardware and software to be deployed in the customer side.
Respond to the support requirements and questions of users/clients concerning their access resources in the computer and also the operation on their network.
On-line Computer Center
PC Technician
May 15 1996 – November 18 1996
Primarily responsible for the installation, maintenance and troubleshooting of Computer Hardware.
Deploying to different companies for Maintenance Contract and Service Agreement (Warranty).
Respond to the support requirements and questions of users/clients concerning their access resources in the computer.
Responsible for preparing the evaluation test and recommendation for Maintenance Contract and Service Agreement for the new hardware and software to be
implemented.
Performs upgrading of Hardware and software users/clients for their necessity.
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