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Susan Montoya

**** **** ** **, ***********, NM 87110 ● 505-***-**** ● adwi5l@r.postjobfree.com

BACKGROUND SUMMARY

KEY QUALIFICATIONS

Superior Project Management and

Organizational Skills

Effective Written and Verbal

Communication Skills

Excellent Interpersonal Skills

Ability to Work Independently

Capacity for Learning New Skills

Quickly

Strong Emotional Intelligence

Excellent Problem-Solving Skills Exceptional Time Management Skills A Strong Eye for Detail PROFESSIONAL EXPERIENCE

May 2021 – Current Rodgers and Company, Inc.

Albuquerque, NM

Receptionist / Office Administrative Assistant

Provide administrative / executive level support to management and/or division team members as well as all customers and visitors for all business needs.

• Answer multi-line phone, route calls, and respond appropriately to the caller’s needs

• Maintain building security, greeting, and directing customers / visitors accordingly

• Maintaining, updating, and tracking Rodgers’ Work Order Logs

• Accept all payment types, process, and send out all corresponding receipts for customer payments

• Collate and distribute mail and packages to all persons / departments

• Enter and maintain Purchase Orders for all Departments

• Enter and maintain Fuel Logs, and all other records for all Company Vehicles

• Maintain pricing on all products in store as well as for service department

• Balance cash register for end of day business accounting, as well as manage accounts and other bookkeeping duties

• Schedule appointments and maintain President’s calendar

• Prepare and coordinate staff and other meetings

• Maintain and order office supplies

• Create and maintain filing systems, both electronic and physical

• Prepare communications, such as memos, emails, invoices, estimates, reports, and other correspondence

• Complete, maintain, and mail all Well Records and Well Plugging Records

• All other duties as assigned

October 2020 – May 2021 Rodgers and Company, Inc. via Volt Workforce Solutions Albuquerque, NM

Receptionist / Office Administrative Assistant (Rodgers and Company, Inc.) Provide administrative level support to management and/or division team members as well as all customers and visitors for all business needs.

• Answer multi-line phone, route calls, and respond appropriately to the caller’s needs

• Maintain building security, greeting, and directing customers / visitors accordingly

• Maintaining, updating, and tracking Rodgers’ Work Order Logs

• Collate and distribute mail and packages to all persons / departments

• Enter and maintain Fuel Logs

• Maintain and order office supplies

I am a conscientious, personable, energetic administrative specialist with over 20 years of professional office experience seeking to contribute my acquired skills to an office setting. I offer administrative support functions such as reporting, data entry with 50 WPM in typing and over 12000 KSPH in 10-Key, documentation, developing correspondence, and spreadsheets with knowledge in Microsoft Outlook, PowerPoint, Publisher, Word, Excel, Visio, and SharePoint. Other software includes Adobe Acrobat, Google Documents, as well as limited knowledge in QuickBooks. I have been successful in achieving immediate and long-term goals to meet operational and department deadlines. I am highly detailed, self-motivated and have a proven dependability; a strong team player and committed to sharing ideas and information. 2

• All other duties as assigned

September 2016 - November 2017 Molina Healthcare of New Mexico Albuquerque, NM

Administrative Assistant (Company Layoff - RIF)

Provide administrative/executive level support to management and/or division team members. Prioritizes management/client requests to meet business objectives. Supports the day-to-day administrative operations of a department and/or site.

• Provides confidential administrative and office support under the direction of a department AVP’s

• Receives and responds to routine correspondence following established procedures not requiring management review.

• Assists with interdepartmental issues to help coordinate problem solving in an efficient and timely manner

• Compiled and analyzed basic information for inclusion in a report or presentation materials, prepares charts, graphs, or tables as necessary. Also prepares moderately complex reports, maintaining records requiring classification and compilation of varied information

• Coordinates, schedules, and serves as recording secretary for meetings/committees which includes scheduling, preparing agendas and materials, recording and transcribing meeting minutes along with distribution of documents. Makes necessary arrangements to ensure details for meetings are completed

• Manages department AVP /Directors/Managers calendars, visitors, and schedules appointments, meetings, conferences, and keeps AVP’s

calendar up to date

• Schedules and manages hotel reservations and travel plans for department as well as prepares and manages submission of department AVP/Director’s expense report(s)

• Establishes and maintains official documents and records in appropriate files

• Responds to a broad range of inquiries as well as proofreads, edits, and submits materials to appropriate committee for review

• All other duties as assigned

July 2015 – September 2016 Robert L. McIntyre, Esq. LLC Albuquerque, NM

PRN Receptionist / Legal Administrative Assistant

Provided complex administrative support and carried out duties in a legal setting under the guidance of the practicing attorney, including researching information for court cases, and presenting cases in court.

• Prepared and processed legal documents and papers, such as summons, subpoenas, complaints, appeals, motions, withdrawals, and pretrial agreements

• Emailed, mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials

• Received and place phone calls to clients, or court officials

• Scheduled and made appointments for attorney

• Photocopied correspondence, documents, and other printed matter needed for court hearings

• Organized and maintained all incoming documents, and case files

• Assisted attorney in collecting information such as employment, medical, and other documentation

• Attended legal meetings such as interviews, hearings, or depositions, and took minutes/notes

• Drafted and typed motions, withdrawals, notices, and office memos

• Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases

• Submitted articles and information from searches to attorney for review and approval for use in current cases

• Completed various forms, such as e-filing into “Tyler-Host” Court System

• All other duties as assigned

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April 2014 – June 2015 Youth and Family Centered Services of New Mexico, Inc. DBA Desert Hills Albuquerque, NM

Executive Assistant

(Company Layoff – RIF)

Provided complex administrative / executive support to the CEO and entire group of Senior Members of Management. Direct supervision of the reception staff and provide back-up network and telecommunications support. Plan, develop, and control the operation of the Credentials Department to meet the requirements of the Joint Commission standards, and other applicable federal, state, and local regulatory and/or accrediting agencies.

Typed correspondence, reports, meeting minutes, and other documents accurately and in a timely manner

• Prepared a monthly calendar of all meetings, and on call calendars for Clinical / MD staff

• Maintained administrative files in an orderly, efficient, and timely manner

• Supervised and received employee time records, enter time change, and approve time records

• Maintained current knowledge of Joint Commissions medical staff standards as well as federal and state requirements

• Attended all medical staff committee meetings and record all meeting minutes

• Accepted all credentialing applications and initiate verification of all information contained in applications

• Assembled all verified information and prepare credentialing files for presentation to the Credentials/Executive Committee and the Governing Board

• Maintained database on all credentialed members

• Coordinated medical staff continuing medical education (CME) activities and maintain proper documentation to ensure accreditation of the overall CME program

• Responsible for hiring and evaluation of lead receptionist and reception staff

• In union with lead receptionist, hire, train, schedule and supervise front reception staff for all buildings

• Supported the IT Director in his/her absence and provide basic and intermediate PC network administration and analyst support to maintain and troubleshoot both software for Desert Hills PC network, as well as all telecommunication duties

• Made recommendations for growth and upgrades

• Provided for clients’ rights, dignity, and confidentiality

• Supported facility policies and procedures

• And other duties as assigned

April 2012 – April 2014 Lovelace Health Plan

Albuquerque, NM Administrative Assistant

(Company Layoff – RIF)

Provided complex administrative support duties for multiple professional directors, managers, and staff.

• Oversaw and directed office activities and served as a liaison for directors, managers, and staff.

• Responsible for ordering supplies and ensuring all teams have what is needed to be successful each day. Implemented a new weekly ordering schedule.

• Responsible for directing incoming calls from external providers and customers; implemented a process for the team to have their calls roll-over to my phone to be answered in their absence. Prepare and distribute health plan meeting agendas, meeting minutes, and correspondence to meeting attendees. Organized agendas and meeting minutes within the shared computer drive for ease of access for all health plan employees.

• Anticipated needs of my directors and managers and helped mitigate conflicts in schedules. Assist directors and managers in prioritizing schedules events

• Supervised and received employee time records, entered time change (Kronos), and implemented an electronic PTO approval process for Directors, Managers, and staff.

• Reviewed, resolved discrepancies, and completed expense reports

• Organized and accurately maintained files of confidential information

• Implemented new SharePoint sites to house needed information for the department and committees

• Maintained and updated these sites regularly. Organized, maintained, and updated multiple on-call schedules

• All other duties as assigned

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EDUCATION

2010 – 2011 Brookline College

Albuquerque, NM

Medical Insurance Billing and Coding Diploma Program with 4-week externship Honors Graduate; Director’s Award 4.0 GPA

1994 Heights Beauty College

Albuquerque, NM

General Beauty Diploma Program and State License

Honors Graduate; 4.0 GPA

1993 Albuquerque Technical Vocational Institute (T-VI), Albuquerque, NM

General Education Diploma

References upon request

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