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Customer Support Security Analyst

Location:
Houston, TX
Posted:
April 13, 2023

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Resume:

SUMMARY

University IT graduate with cyber security background and hundreds of classroom hours in cloud safety, automation, and digital forensics. Two years of work experience in Technical Support. Energetic self-starter problem solver and a team player with the outstanding technical and communication skills. Fast learner with the ability to grasp new threats concepts and technologies.

PROFESSIONAL SKILLS & KNOWLEDGE

Skilled at development of security controls

Enthusiastic about personal growth and improving security skills

Active Directory, Cisco Routing, VPN, Office 365, G-suit

SQL and PowerShell

Knowledge and troubleshooting skills for Group Policy on local workstations and servers

EDUCATION

Colorado Technical University, Colorado Springs, CO – 2020

Bachelor’s Degree in Information Technology

Major: Cyber Security

GPA- 3.25

Doing Master’s program in Cyber security (expecting in 2024)

WORK EXPERIENCE

April 18th 2022- Present

Infosys Limited – Richardson, Texas

Client- Verizon

Job Title – Technology Analyst

6+ months of Training experience in analysis, design, development of various J2EE applications.

Training Experience in JavaScript, HTML5, AngularJS, Spring Boot, SQL Server, MySQL

Knowledge with jUnit for the unit testing of web application

Used Eclipse and Visual Studio for coding

Excellent communication skills and interpersonal skills.

Trained to Create Responsive web design using HTML 5,CSS3 and Bootstrap 4

Completed Full stack java project as a group

December 20th, 2021- March 2022

Bank of America- Richardson, Dallas

Job Title: Splunk Analyst (Contractor)

Monitored use of data files and regulated access to protect secure information

Maintain, manage and Monitor Splunk infrastructure (Identify bad searches, dashboards and manage overall health of Splunk

Identify issues,analyzed information and provided solution to problems

April 2020- November 2021

Velocis Technology – Dallas, Texas

Job Title – Security Analyst

Created policies, standards, guidelines and security awareness campaigns for associates to follow related to IT Security and protecting corporate assets.

Managed users and groups across multiple applications, including in-house and third party applications. Interacted with business and Help Desk daily to provide internal customer support and ensure satisfaction.

Reviewed and updated the department's system-related security plans and updated accordingly

Managed Active Directory users and groups

July 23rd, 2016 – March 2020

Accenture – Houston TX (Assigned to BHP BILLITON PETROLEUM)

Job Title: Tech Operation and infrastructure

Experienced in using Splunk tool to search, analyze and visualize the machine-generated data gathered from the websites, applications, and sensors

Oversee hardware infrastructure and keep updates with latest technology

Implemented Identity Provider (Okta) and integrated with Office 365 and Active Directory

Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility

Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility

Supports Information Security Training and Projects

Monitors and analyzes information security alerts from network devices and information systems

Responds and/or directs the response to information security incidents

Analyzes indicators of compromise for use in detection

Resolves tickets from employees for security related issues in a timely fashion (i.e. blocked emails, Web-site access, VPN connection problems

Hands on experience deploying and managing virtual desktops with Microsoft Windows 7, 8, 10

Provide permission to install software application through AD

Operating system updates and security patches Through SCCM, Confidential TEM

Certification &Training

Trained on OKTA tool

Certified for Fabric implementor level (bv4ohqxkyy)

Certified in Cyber Security (ISC) (waiting on result)



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