Health Technician Customer Service

Jeffery Morris

**** * **** ******

Milwaukee, WI 53218

Mobile 414-***-****

*************@*****.***

Objective

Seeking a challenging position where I can utilize my customer service/patient care assistance skills as well as exemplify hard work, integrity and dedication that promotes growth and influences creativity within a prominent company while providing the best Quality of Care possible to all patients and residents alike.

Summary of Skills

Able to multi-task and learn information quickly

HUC/Patient Care Assistant responsibilities and knowledge

Detail orientated, Able to follow directions, Observe and Report change in conditions w/Clients

Good communication skills with an ability to listen carefully and understand a person with hearing, vision or memory loss, psychological, psychiatry and mental impairments

Impeccable Attendance, Works well with others

Computer literate: Windows XP, Microsoft word, Microsoft works, Power point and Epic

Provides excellent patient care with/without assistance, Great companionship, Light housekeeping

Home helper, Provide Alzheimer’s/Dementia/Personal Care/Mental Challenges care

Work Experience

Handicap Assistant / HCA October 2018- present

TalentBridge, Milwaukee

Work at various schools throughout Milwaukee from k4 to high school Assist Teacher with helping disabled children with school work. Assist in toileting, and feeding

Monitor 1 to 1 children that were more disabled than others. Behavioral Health Technician/Transporter, December 2004- Present Aurora Health Care, Wauwatosa, WI

Ensure that all patients/residents are successfully checked in onto the unit (body search and belongings search)

Input all patient information (diagnosis history, medications, discharge/admission information, medication information lists) into Epic charting system

Document and Chart patient activity; changes in mood, appearance, vitals and health condition into electronic medical records (EPIC)

Ability to deal with Psychological, Psychiatry, Intellectual Impairments with a high skill level

Communicate significant or unusual occurrences in behaviors of adult patients diagnosed with Mental Disorders, Suicide Ideations, Substance Abuse and Eating Disorders

Administered Drug, Pregnancy and Glucometer Testing

Accurately completed safety checks every 15 minutes

Orientate patients and family/significant others to the unit and hospital

Maintain a safe and therapeutic environment by assisting with inpatient groups

Transport patients within a timely manner to all appointments and testing areas CNA, February 2006- October 2018

Behavioral Health Division-Milwaukee County, Wauwatosa, WI

Executed daily operations of caring for patient, while establishing a friendly, but professional relationship

Admit BHD patients into Avatar documenting systems

Document and Chart patient activity; changes in mood, appearance, vitals and health condition

Ability to deal with Psychological, Psychiatry, Intellectual Impairments with a high skill level

Cleaning, dressing, light housekeeping, transfers, toileting, cooking and feeding patients with extra needs

Provide the best quality of care possible

Report daily findings to a Registered Nursing staff

EDUCATION

Jamaica High School, Jamaica, NY

High School Diploma, January 1984

Jamaica Nursing Aide School, Jamaica, NY

Certified Nursing Assistant, June, 1991

Aurora Health Care, Milwaukee, WI

BLS/CPR. January 2014

Aurora Health Care, Milwaukee, WI

MOAB Training Certification

References Available Upon Request

Contact this candidate