Administrative Assistant Customer Service

MARIA CONCEPCION

*** ******* **

Lakeland, FL ***03

787-***-****

**********@*****.***

EXPERIENCE:

Interstate Chemical, Lakeland, FL Apr 2017 - Present Administrative Assistant / Customer Service

• Customer service

• Switchboard

• Greet customers

• Prepare orders

• Schedule freight shipments

• F/U with customers via email, fax or by phone concerning order receiving date

• Prepare documents for owner

• In charge of employee time cards

• In charge of buying office supplies

• Sort out mail

• Keep front area neat and clean

Healogics. (Lakeland Regional Wound Center) 2016-2017 Front Office Administrador

• Customer Service

• Insurance Verification and Authorization

• Check in/Check out

• Filing

• Patient Scheduling

Tropigas de PR (Gas Company) 2013-2016

(Reception/Auto Parts/Service Division)

• Answer switchboard – channel all calls (general public, dealers, technicians, drivers, etc.) for

• any service; record and deliver messages by hand or via email to both in-house and mobile staff and other plants.

• Greet visitors

• Mail and package handling

• Provide customer account

• Information, pricing and gas consumption to sales staff when requested

• Assist all staff with information requests as it pertains to service orders, customer information,

• payment information, etc.

Purchasing:

• Create/issue purchase and service orders

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• manage 203’s (carbon forms with technician details) when returned, confirm part numbers; log description of service(s) requested and completed; log job hours (confirm in cases when not included); confirm charges applicable per customer agreement

• Create codes for parts not currently listed in EMAS database

• Receive parts invoices

• Match invoices to PO’s, process and post vouchers

• Alphabetize and prepare paid invoices/vouchers for archives AIT Technologies Inc. 2011-2013

Administrative Assistant

• Payments of Invoices

• Switchboard

• Filing

• In charge of Building Administration

• In charge of Purchase Orders

Banco Santander (Force Temp Serv) 2010-2011

(Receptionist/Dept. Pago Express)

• Switchboard/Customer Service

• Payment Adjustments/Make Payments

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Daily Settlement Reports

New Credit Repair 2006-2008

Guaynabo, PR

Assistant Manager

• In charge of re-establishing peoples Credit

• Office Management

• Assure Client Satisfaction

Direct Activation 2002-2005

Orlando, Fl

Assistant Manager

• In charge of installation of 10 States

• Customer Service

• Accounts Payable/Receivable

• Confirmation of each appointment for

• Next day service

S K I L L S A N D A B I L I T I E S

Experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Fully Bilingual. Possess solid computer skills.

Excellent working knowledge Microsoft Excel, WordPerfect, Microsoft Word, Data entry, QuickBooks. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Peachtree acknowledgement. Page 3

E D U C A T I O N

Grafton Job Corps Worcester MA 1997

General Studies (G.E.D.)

A level Completion in Business Administration

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