Customer Service Executive Manager

Arjun Pandey

Rajmarg Chouraha

Butwal-**, Nepal

***********@*****.***

Mob: +977 980-***-****

Career Objective:

Contribute to the success and profitability of the company through my effort, expertise and experience;I can offer a potential employer dedication, enthusiasm to the organization.

Key Skills and Abilities:

Excellent customer service skills developed through several years of bakery employment

Highly effective interpersonal, communication and problem-solving skills and conflict resolution

Effective team player, also using initiative to work well independently

Responsible, reliable and efficient

Ability to work as a part of a team and individually without supervision

Good financial and numerical skills

Work History

Feb 2012 – Nov 2017 Baker/Senior Baker

Kakshapati Food Ind. Pvt Ltd T/A Nanglo Bakery

Tilottama, Rupandehi, Nepal

Nov 2017 – Nov 2018 Senior Baker

Butwal Top Bakeries

Butwal 11, Rupandehi, Nepal

Nov 2018 To Till Date Senior Baker

Oven Fresh Bakery Pvt. Ltd.

Butwal 10, Rupandehi, Nepal

Duties and Responsibilities:

Checking the hygiene issues such as cleanliness of equipment’s and premises and ensuring the safety of work place.

Implementing the food safety program and procedures and contributing to OHS process

Weighing ingredients and checking the quality of raw materials

Co-ordinating the forming, loading, baking, unloading of bread, rolls and pastry products

Using of dough brake machines, dough mixer, knife, serrated knife, bread knife, cutter sets, spatula, weighing scales, timers, thermometer, mixing bowls, baxter oven, proover, steamer, pasrty roller, sifters, flour duster, whisker, kitchen shears, scrapers tools.

Emptying, cleaning and greasing baking trays, tins and other cooking equipment

Kneading, maturing, cutting, moulding, mixing and shaping dough and pastry goods

Baking bread and processing dough, diagnosing and responding to product and process faults

Identification of cultural, religious and dietary requirements of the food products.

Co-ordinating the forming, loading, baking, unloading, de-panning and cooling of batches of bread, rolls and pastry products.

Operating different types of machine used for roll and mould dough

Glazing buns and pastries

Nov 2018 To Till Date Senior Baker

Oven Fresh Bakery Pvt. Ltd.

Butwal 10, Rupandehi, Nepal

Duties and Responsibilities:

Checking quality of the raw material and weigh and mix ingredients.

Preparing various types of breads such as bread, pies, quiche, sausage rolls, puff pastry goods, short bread pastry, brioche dough, croissant and danish pastry stuffs.

Using of dough brake machines, dough mixer, knife, serrated knife, bread knife, cutter sets, spatula, weighing scales, timers, thermometer, mixing bowls, baxter oven, proover, steamer, pasrty roller, sifters, flour duster, whisker, kitchen shears, scrapers tools.

Mixing and kneading dough

Cutting and Shaping the pastry dough

Preparing pastry fillings and to shape pastry goods

Checking mixing times and transferring dough to tempering rooms

Operating kneading, rolling and dough molding machines

Monitoring muffins and crumpets forming machines

Loading buns, pastries, pies, sausage rolls and cakes into ovens for baking/cooking

Unloading baking products form the ovens

Decorating cakes with cream or icing

Controlling appearance of the products by monitoring temperatures and baking times

Carrying out stock rotation on FIFO basis

Cleaning and maintaining all work equipment’s

Using different types of tools and equipment required for baking of breads and pastries.

Educational Qualifications

2003 Bachelor of Commerce

Dibrugarh University, Assam, India

2016: Ceritificate III In Retail Baking (Bread) (Via RPL)

Greenfield RTO Pty Ltd- Australia

Referees

Mr. Navin Singh Thapa

Proprieter

Oven Fresh Bakery Pvt. Ltd.

Butwal 10, Rupandehi, Nepal

Tel No: 977-**-******

Mobile Number: 977 986-***-****

Mr. Rajendra Neupane

Executive Manager

Kakshapati Food Industries Pvt Ltd T/A Nanglo Bakery

Tilottama, Rupandehi, Lumbini Nepal

Tel No: 977-**-******

Mobile Number: 977 984-***-****

Contact this candidate