Rodney D. White

***** ****** ****, *********, ** 28278 adwi3g@r.postjobfree.com 704-***-****

*Newly licensed Independent Adjuster with over 10 years of experience on construction sites as a business owner and low voltage subcontractor. Polished professional customer service representative offering 10 years of experience providing customer support in a fast pace public utilities company. center.

*An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty. SKILLS &

ABILITIES

Strategic-relationship/partnership-building skills – listen attentively, solve problems creatively and use tact and diplomacy to create win-win outcomes. EXPERIENCE

Mecklenburg County Sheriff’s Office (Retired)

10/2012 – 09/2022

Detention Sergeant- Responsible for the safety and security of a large detention center supervising up to 12 officers. Transport inmates to and from outside medical trips. Operate the jail’s control center while fielding incoming calls from within and outside of the facility. R & R Home Innovations – General Manager

12/2006 – 07/2013

Responsible for securing contracts, hiring and managing a team of low-voltage wiring specialist for commercial and residential construction projects. BELLSOUTH TELECOMMUNICATIONS

06/1998 – 10/2006

Received incoming calls in a large call center setting. Resolved billing and service issues. Responsible for meeting sales quotas, acted as a take-over manager for irate customers. Also served as an Assistant Trainer for the center.

Served three years as a Facility Assignment Specialist and North Carolina E911 Database Administrator. Responsible for maintaining and updating the NC E911 Database. Resolved erroneous service orders and assisted outside techs with processing service work orders. EDUCATION

LINCOLN UNIVERSITY, JEFFERSON CITY MO

BS COMPUTER INFORMATION SYSTEM, JUNE 1992 – DECEMBER 1996 LEADERSHIP Business Owner and General Manager

CERTIFICATION CPR Certified. Xactimate Level I.

North Carolina Independent Insurance Adjuster’s License (NPN 20520730)