Regina Dickerson

Membership Specialist Sales -Equity Lifestyle Properties/Thousand Trails

Long Island, VA 24569

adwi0f@r.postjobfree.com

434-***-****

To obtain a position in an industry where my skills can benefit the company and myself within that company. To demonstrate the ability to listen to prospect's needs, develop solutions to meet their goals and create solutions, and build trust and respect with each customer. Proven ability to manage and train employees to ensure customer satisfaction and retention to its highest potential.

#readytowork

Work Experience

Membership Specialist

EQUITY LIFESTYLE PROPERTIES - Lynchburg, VA

April 2017 to Present

Effectively meeting the needs of members and guest of the campground by providing upgrade opportunities as needed. Setting appointments to obtain knowledge of customers needs.

• Present product information to a group of customers through weekly presentations defining the product.

• Prospect customers through visiting them at their campers and providing flyers to assist in their knowledge of our product packages

• Maintain a positive relationship with members and customers.

• Provide assistance to park staff and management as needed.

• Give guided tours pf the facility to potential members.

• Work through Citrix, IES and Digirez programs to identify prospects for memberships.

• Set appointments for membership upgrades.

• Utilize SalesForce to maintain Hot List and Prospect List.

• Contact prospects through email, text and phone calls welcoming them to the property. Setting appointments and identifying customer needs prior to arriving at the property. Commercial Sales Representative

Shentel

April 2013 to April 2017

Effectively maintain sales through cold calling, telemarketing and through networking.

• Presented business owners with a phone, internet and cable plan that would effectively represent their needs.

• Maintain customer base and up sell communication services effectively.

• Expand sales in existing accounts by introducing new products and services Advertising Sales Consultant

All American Publications, Inc

August 2011 to April 2013

Generate sales through cold calling and telemarketing database and generating my database through networking.

• Presented business owners with an advertising plan that would effectively represent their goals and service.

• Work one-on-one with business owners to design and layout their ad.

• Maintain customer base for 10 publications in Lynchburg and 7 surrounding counties CSR/Account Manager/Lead Generations/Training Manager InService America, Inc

May 2008 to August 2011

Generate sales for clients through telemarketing database and generating my own database through networking.

• Initiated a project idea that saved the company from losing a client contract for the following year.

• Lead Generation that effectively provided the company with some of it's current major accounts.

• Initiated a training program and effectively trained 150 employees and staff on 30 inbound and outbound clients and customers.

• Assisted in creating scripts for outbound clients.

• Managed accounts of high profile clients, creating an effective link between the company and the clients.

• Responsible for billing of training hours of the agents to the clients.

• Meet daily quota of calls per hour consistently.

• Created forms and spreadsheets to effectively tract clients and employees progress.

• Assist 130 in-house and remote agents with problem solving and providing excellent customer service.

June 2006 -May 2008 Stayed home to work on new house and farm. Account Sales Representative

YellowBook USA

January 2005 to June 2006

Maintained client base in the Roanoke, Lynchburg and Danville area.

• Presented business owners with a yellow page advertising plan that would effectively represent their goals and service.

• Work one-on-one with business owners to design and layout their yellow page ad.

• Close sales by building rapport with potential account: explaining product and service capabilities: overcoming objections: preparing contracts.

• Expand sales in existing accounts by introducing new products and services

• Recommended new products and services by evaluating current product results and identifying needs to be filled.

• Won a trip to Greece by breaking a company record for total amount of weekly new sales.

• Ranked 8th in an office of 29 account representatives.

• Maintained 98% customer retention rate for first time renewals.

• Effectively managed a client base of 80 businesses in 3 territories. Territory Sales Consultant

Lifetouch Church Directories

January 2004 to January 2005

Training photographers to cross sell and up sell enhancements to increase sales volumes.

• Took a territory that was dormant for two years and reestablished preexisting client base while working on expansion of territory.

• Gave presentations to church administration, church conferences and seminars.

• Assist and manage coordinators with directory program.

• Design and lay-out church directories using various acceptable programs.

• Manage sales photography team; provide team goals to increase sales, held monthly meetings to track team goals and success.

Territory Sales Manager

Sight and Sound Studios, Inc

February 2003 to December 2003

Increased unit volume from 600 to over 8000 units in 3 months.

• Established client contacts in 15 surrounding counties through networking and cold calls.

• Gave presentations to clients and advisors in their office and at seminars.

• Service accounts with routine visits.

• Design and put together yearbooks for clients using Adobe PageMaker 7.0 and online yearbook website.

• Assist clients in increased sales volume.

• Improved customer service and retention.

Sales Representative

Wing IT Photo Arts

August 1999 to December 2003

Sole sales representative created and maintained sales and renewals to over 130 schools on an annual basis.

• Gave presentations to clients, advisors and students in their offices and at seminars.

• Serviced existing accounts to renew and expand their bid options.

• Design and put together yearbooks for clients using Adobe PageMaker 70 and yearbook designer software.

Education

Diploma in General

Rustburg High School

1976 to 1980

Skills

• B2B Sales

• Layout Design

• Citrix

• Account Management

• B2B Sales

• Citrix

• Layout Design

Assessments

Problem Solving — Completed

October 2019

Analyzing relevant information when solving problems. Full results: Completed

Sales: Influence & Negotiation — Completed

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Work Style: Reliability — Highly Proficient

February 2020

Tendency to be dependable and come to work.

Full results: Highly Proficient

Sales Fit — Proficient

June 2020

Assesses personality traits that are important for sales roles. Full results: Proficient

Customer Service — Familiar

May 2020

Identifying and resolving common customer issues.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

QUALIFICATIONS

• Results-oriented Sales Professional with exposure to business-to-business sales, business development, marketing, strategic planning, sales forecasting, effective presentation skills, client relationship management and customer service.

• Proven success leading business accounts efforts, expanding customer base and increasing revenue potential within organizations.

• Skilled in improving customer retention levels within highly competitive markets.

• Exceptional leadership abilities concerning team initiatives.

• Cultivate positive and enduring relationships with customers.

• Generate clients effectively through cold calling, telemarketing, networking and referrals.

• Effective use of Microsoft Office Programs, PowerPoint, Publisher, Adobe Photoshop.

• Proficient knowledge of the AS400 database/order taking system as a CSR and Manager. SKILLS

Sales Training, Client Training, Account Management, Presentation Skills, Closing Skills, Sales Forecasting, Public Relations, Account Growth, Customer Retention, Sales Plan Development, Contract Negotiations, Graphic Design, Lead Generations, Team Management, and Scheduling.

ADDITONAL INFORMATION

Initiated and established all record keeping forms. Created Power Point Presentations for Orientation and Training of newly hired employees. Create flyers and newsletters for clients to increase sales. Provide quality marketing. Provide prompt and honest answers to questions or concerns. Participate in ongoing training and tracking of sales, marketing, management and computers.

Contact this candidate