TIMOTHY IDUN

Laurel MD *****

adwi01@r.postjobfree.com 989-***-****

Clearance: Public Trust

Professional Summary

An accomplished and deeply driven Business and Data Analyst professional with 7+ years of experience across Publishing and Healthcare industries with proficiency in Data Analytics, Business Requirement Gathering, Business Process Flow, Business Process Modeling, Automatic and Manual Testing with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently. Energized by challenges, with a keen ability to quickly learn and apply new concepts, strategies, and technologies.

Education/Certification

Project Management Professional (PMP) – December 2022

Certified Professional Scrum Master (PSM) – October 2017

Master of Business Administration (MBA), University of Maryland University College (2012 - 2013)

Bachelor of Business Administration (BBA), Marketing & Management, Northwood University, Michigan (Dec 2007)

Associates of Business Studies & Arts, Delta College, Michigan (2004 - 2007)

Work Experience

Senior Analyst – Supply Chain Vizient Inc., Baltimore, MD

April 2020 – Current

Develop value analysis for the Medical System supply chain.

Work closely with executives, contracting team and Clinical Quality Value Analysis team to discuss and present savings opportunities and other findings.

Interpret trends, regulatory changes and/ or forecasts and anticipate impact for University of Maryland Medical System (UMMS) using Power BI and Tableau.

Design and create charts, graphs, pivot tables, and reports to support findings using Tableau, Excel, and Microstrategy.

Influence decisions through advice and counsel to management and all stakeholders.

Present recommendations to management and provide guidance in selecting cost savings and efficient alternatives to all stakeholders.

Serve as a resource to stakeholders regarding functional knowledge and expertise in Healthcare Supply Chain.

Responsible for business requirements gathering and proposing BI solutions.

Develop standardization production and quality control of all University of Maryland Medical System data in the Vizient systems.

Develop business, functional and system requirements documentation, and use this document to build test cases for user acceptance testing (UAT).

Identify potential risks before they become a problem, focusing on root case analysis, and compile detailed report(s) on finding.

Perform Return to Service testing (RTS) after planned or unplanned system outages to verify applications are fully functional.

Senior Business Analyst – Order Management: Rohde & Schwarz, Columbia, MD

October 2017 – March 2020

Performed Business Systems and requirements analysis in support of the Rhode & Schwarz order management systems. Elicited user and business requirements through open-ended discussions, brainstorming, storyboarding, prototyping, etc.

Led the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: Functional Requirements Document, Business Requirements Document, Use cases, Process Flow diagrams, GUI Interface designs (Mock-up screens).

Conducted User Acceptance Testing (UAT) to identify system defects and activate the Change Management process.

Analyzed operational procedures & methods and recommend changes for improvement with emphasis on automation and efficiency.

Used SAP, Cloud for Customer (C4C), and Tableau to perform data and root cause analysis to identify issues and improve processes.

Primary liaison between the business line, operations, and the technical areas throughout the order cycle.

Coordinated agile ceremonies such as Sprint Planning, Daily Scrums, Sprint Reviews, Spring Retrospectives, and report project status to upper Management.

Assisted the Scrum Master with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation.

Business Analyst - Document Audit Maxim Healthcare Services, Columbia, MD September 2015 – October 2017

Worked with the Documentation Audit Department to identify and map detailed current processes, identify gaps, perform root cause analysis, and developed functional requirements that supported overall strategy, goals, and objectives.

Quality review of clinical documentation such as laboratory reports and informed consent forms according to applicable sponsor procedures, protocols and regulations.

Identified, analyzed, defined, and documented business processes and Use Case Scenarios.

Utilized agile software development methodology to manage and control the development of InfoMax.

Reported and tracked application defects using HP ALM. Also worked with development team to verify bug fixes and updated bug status.

Maintained artifacts in MS Share Point platform.

Worked with Training Department to develop training materials for InfoMax and Healthcare MedX Vision.

Business Operations Analyst Teksystems Inc., Hanover, MD July 2014 – February 2015

Managed 25 customer accounts: invoicing, PO tracking, account resolution and working with end users to resolve outstanding issues.

Used BeeLine, Fieldglass, People Fluent, PeopleSoft, and IQ Navigator to gather requirements and analyze necessary data to assist stakeholders with account specific decisions.

Developed timelines for project delivery, and managed projects and resources to successful completion.

Served as a support liaison for field offices, Operational Support Groups, Master Service Providers (MSP), and Vendor Management Systems (VMS).

Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective.

Marketing Operations Specialist Investorplace Media, Inc., Rockville, MD March 2011 – May 2014

Oversaw marketing performance data, optimized the leads funnel, improved processes, reported on aggregated campaign performance data, and deliver actionable insights ultimately driving the Marketing team to achieve and exceed goals.

Supported Lead Lifecycle programs collaborating with cross functional teams to design, build test and optimize the lead lifecycle

Tested campaigns, analyzed key metrics, and identified opportunities to increase campaign performance

Used MS Office Suite and Crystal Report to analyze results and communicated implications to stakeholders.

Interacted with the developers of Think Enterprise and Alterian Marketing Suite to explain the proposed changes and understand the system requirements to handle these changes.

Assisted in batch clean-ups and promo code set-ups in ARGVision.

Developed training documentation on business processes and assisted in training end-users in Think Enterprise TM 7.3 System and Alterian Marketing Suite.

Skills Set

JIRA, PeopleSoft, DataLynx, Tableau Desktop, FileNet, MIRA, CMS COB&R, HPE Unified Functional Testing, Microstrategy, Alterian Marketing Suite, SAP, KISS, Digital River Think Enterprise TM 7.3, Health MedX Vision, Camos, ARGVision, SQL, MS Office Suite, Salesforce (ICE), Power BI, Project Management

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