*** ****** ******

Senaoane, Chaiwelo

Soweto ****

E-mail: adwhzo@r.postjobfree.com

Phone: 064*******

WORK

EXPERIENCE

MSA Oustourcing Solution Dec 2022 — Present

Alteram Solutions /OGS May 2021 — August 2022

First National Bank Oct 2018 — Oct 2020

Metropolitan Health Group May 2018 — Sep 2018

First National Bank July 2016 — May 2017

Teledirect April 2014 — Oct 2015

Billing Administrator

An American based company, we do medical billing for different medical insurance, data capturing and administration, dealing with updating rejects as well making sure that all information sent to the medical insurances are accurate, code all the ICD-10 codes correctly and send the information to the correct medical insurance. Customer Service Agent

Handling inbound queries such as maternity, illness, adoption and unemployment benefits for UIF (Unemployment Insurance Fund) providing updated for application status, payments and Ufiling queries, sending emails to client about feedback and follow up email too and live chatting on different social media platforms, handle administrative duties to make sure claims are process accordingly.

Customer Service Agent

Servicing Inbound and outbound calls for FNB Life clients, responding to emails and assisting in amendments that need to be done on client’s policies, when I moved to Advisory Operational Support, we assisted advisors with Life Cover queries, quote, and applications for clients Provide efficient and effective administration support to ensure accuracy in thefunctional area. Maintenance of all administrative processes for the department’s operational activities, deliver exceptional service that exceeds customers and advisors’ expectations through proactive, innovative, and appropriate solutions.

Customer Service Agent

Inbound call center, assisting with claims for the GEMS Medical aid, confirming benefits for member and service provider telephonically and responding via emails maintaining spreadsheet every day, confirming eligibility for public servants employees, handle escalations from time to time

Customer Service Agent

Receiving calls from business clients regarding FICA Documents for their businesses, uplifting hold on the accounts,

handling a range of client’s complaints, collect and record information queries, and requests for business clients, making sure all FNB accounts sent by African countries are FICA complaint, verifying all documents & uplifting holds for clients, updating and maintaining a spreadsheet and general administration duties. Nomthandazo Hlobo

1993/09/04

Nomthandazo Hlobo 1993/09/04 1

PSA Feb 2013 — April 2014

Customer service agent

Inbound call center, assisting GEMS Medical aid client to join and marketing the medical aid, capturing information for all clients, and making calls to potential members if they want to join.

Debt Collection

Collecting money from debtors under TFG and making payment arrangement and explaining the process of good credit records, capturing information like updated bank details to process debit orders.

QUALIFICATIONS Matric (Grade 12)

EDUCATION Human Resources Management 2022 — Present Damelin Pty Ltd

REFERENCES REFERRENCES: Team Leaders.

FNB: Mrs Sinethemba Mdlalose and Mr Flynn Clint 078-***-****- 087-***-**** 079-***-**** - 087 730 585

MHG: Miss Sphiwe Ncube 078-***-****

TELE DIRECT: Mr Aaron Elijah 011-***-****

PSA: Mrs Phumla Khaine 010-***-****

OGS/Alteram Solutions :Ongeziwe Badli 063-***-**** MSA Outsouring Solution Peter known as Riley Molotsane: 067******* Nomthandazo Hlobo 1993/09/04 2

Contact this candidate