CARLETHA FIELDS

OBJECTIVE To focus on a dependable career change and to learn all aspects of the

company willingly and effectively with leadership. SKILLS & ABILITIES -Microsoft Office Suite Programs

-Date Entry/40+ wpm

-Customer Service Experience and Problem Solving Skills

-Great Organization Skills

-Case Management Experience 4+ years

-Quality Assurance/Management Experience

-Internal Auditing Skills/ISO Experience (International Standards for Organization/Plan of Corrections

-Direct Support Care/Elderly and Disabled Adults

-Strong Communication and Leadership Skills

-Monitor Compliance for Prevention of Abuse/Neglect for Children and Disabled adults-CPS, Internal Investigation Experience for Private Agencies

-Team Building Skills and Team Player

EXPERIENCE TRADEWIND SERVICES MERRILLVILLE, INDIANA 46410 QUALITY COMPLIANCE LEAD & INTERNAL INVESTIGATOR

10/2018-PRESENT

-Assist Agency with analyzing trends for state reporting for quality compliance

-Conduct and Lead Agency Internal Investigations

-Assist with compliance for state surveys

DAP TRANSPORT LLC /FORMERLY TANEY TRANSPORT LLC, GARY, INDIANA OWNER/BUSINESS PARTNERSHIP

3/2016- CURRENT

-Manage day to day operations and billing

-Manage Compliance Paperwork

DEPARTMENT OF CHILD SERVICES GARY, INDIANA 46404

FAMILY CASE MANAGER

3/2016-6/2017

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-Comply with DCS organizational goal to support family reunification or successful transition to family homes to prevent abuse and neglect.

-Attend court hearings & preparation of court reports

- Organization and people skills to assist with family transition i.e. monthly meetings and visits to achieve outcomes for children and family.

CAPITAL CITY FAMILY AND CHILDREN SERVICES MERRILLVILLE, INDIANA 46410 CASE MANAGER/Sub-Contractor

1/2015-3/2016

-Assigned by DCS as a sub-contractor to abide by referrals as needed by the court.

-Attend court hearings & preparation monthly summaries for court

- Provided supervised visitations and resource assistance to families i.e. housing, benefits parenting, therapy per referral assigned by DCS

THE ARC OF NORTHWEST INDIANA FORMERLY ARC BRIDGES GARY, INDIANA 46408 DIRECTOR/QUALITY COMPLIANCE

11/1998-3/2015

-Supervision/ Hiring/Training of Residential and Day Service Employees

-Payroll & Scheduling

-Budgets

-Facility Management of Employees and Building Purchasing

-Quality Compliance Lead/Liaison for State Surveys and Lead Investigator

-Record Organization and Implementation of Support Plans

-Analyze trends/Conduct Internal Audits for agency

-Assist HR with Policy Review and Updates

EDUCATION WALDEN UNIVERSITY MINNEAPOLIS, MINNESOTA Bachelor of Science Awarded 17-Jul-2011

BROWN MACKIE COLLEGE MERRILLVILLE, INDIANA

Associate of Science Awarded 3-Sept-2005

WEST SIDE HIGH SCHOOL GARY, INDIANA

High School Diploma Awarded 6-June-1992

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REFERENCES MARCIA JAMISON YEARS KNOWN 20+ YRS

City Carrier/United States Postal Services

219-***-****

Lena Nelson YEARS KNOWN 20+ YRS

Quality Analyst /Arcelor Mittal

219-***-****

Joya Ware YEARS KNOWN 10+ YRS

Administration /Arcelor Mittal

219-***-****

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