Dawn Warren

Atlanta, GA +1-240-***-****

adwhz6@r.postjobfree.com www.linkedin.com/in/dawn-warren

EXPERIENCE

Key Account Program Specialist Jul 2020 - Jun 2022

Brulin Holding Company

Saved 2080 man hours per location by implementing autonomous mobile robots (AMRs), achieving 85% weekly autonomous usage.

Successfully trained over 1.3K client staff members on using Artificial Intelligence (AI) Brain Operating software and monitored AMRs across 2 geographical locations.

Maintained clear communication with management team and clients by accurately documenting activity, reports, and territory analyses through Cleantelligent CRM.

Managed inventory orders and patented chemicals for 437 client retail locations while overseeing usage.

Piloted a customized Artificial Intelligence Robotic program to successfully meet program metrics for B level Managers and Directors.

Trained 5 physical locations daily on Robotic Machine and Brain OS software in a customer-facing role.

Improved product development from inception to implementation through cross-functional team and stakeholder communication.

Customer Success Manager Sep 2018 - Jan 2020

Ritter Insurance Marketing

Authored and distributed an E-Book to a network of 60,000 agents across 5 states in the south east region, improving knowledge transfer and driving engagement.

Advocated for and championed a new Business Consulting Department, equipping agents with advanced training opportunities and enabling them to provide more comprehensive services to clients.

Produced compelling web-based educational insurance presentations that effectively communicated complex concepts and resulted in increased client satisfaction.

Provided expert support to agents regarding contracting, strategic marketing and onboarding.

Resolved system issues and provided ongoing updates that improved efficiency and productivity.

Evaluated agent websites and marketing programs, identifying areas for improvement and recommending targeted solutions to enhance visibility and drive growth.

Conceptualized and executed a successful referral program for active agents, resulting in a significant annual increase of 14,000 new agents.

Team Lead, Senior Account Manager Jun 2017 - Aug 2018

Dynamic Marketing Concepts, Atlanta

Successfully developed and executed 3 national campaigns using Salesforce, resulting in increased automation of sales operations

Led and trained the Sales Team to launch 3 product lines for Google, ATT and Salesforce, resulting in a weekly revenue of $8K.

Strengthened client relationships by implementing customized strategies, improving customer success rates and driving product usage through data analytics.

Intern, Associate Product Manager Jul 2015 - Sep 2015

NVR MORTGAGE, Beltsville, Md

Developed a CRM software that reduced lead times by 20% through real-time collaboration with underwriting teams

Collaborated with 7 teams to identify pain points and proposed a basic product for further development

Proactively researched emerging technologies such as AI/ML and advanced analytics to enhance the company's product roadmap

Analyzed customer feedback and provided recommendations for improving the digital experience of business teams and employees

Delivered high stakes presentations and product demos to Executive Leadership and the full BusinessTeam

Conducted comprehensive financial analyses of loan applicants, including credit reports, paystubs, tax returns, and income-to-debt ratios using Fiserv and Doc Velocity.

EDUCATION

International Business; Bachelor of Science May 2017

SALISBURY UNIVERSITY, Perdue School of Business, Salisbury, Md.

SKILLS

Expert in: Machine Learning, Artificial Intelligence, Technical products, Account Management, Communication skills, Decision making, Customer Service, CRM Software, Salesforce, Training, Problem Solving, Relationship Building, Strategic thinking, Microsoft Office, Social Media Skills, Account Planning, Data Analytics, Creative Thinking, Collaboration, Customer Management, Negotiating, Advertising, Supervising, Sales, Leadership skills, Collaborating, Point of contact

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