Customer Service Shift Manager

Bianca S. Bailey

**** ********* ***

College Park, GA 30349

Cellular: 404-***-****

Email: adwhyq@r.postjobfree.com

OBJECTIVE:

To obtain a business administration position within a challenging organization WORK EXPERIENCE

CustomerService/ Sales Teleperformance USA

1991 S 4650 W, Salt Lake City, UT 84104

June 16,2021-Dec 26,2022

Supervisor:Juan David 1-877-***-****

Provides outstanding customer service, while professionally and promptly addressing customer concerns or issues. Adhere to policies, practices and standards.Interact in a professional manner with concession staff and management; explain concerns or issues clearly and objectively; Negotiate resolutions of operating issues. Shift Manager, Earl of Sandwich, 3500 Peachtree Rd, Phipps Plaza, Atlanta,GA 30326, Oct 2016-May 2021 Manager:Felicia Turner, 404-***-****. Supervise team members, determine adequate shift staffing levels and properly train team members to exceed expectations. Schedule the staff to satisfy the customers while being a fiscally responsible business manager. Conducts quality assurance inspections for food and beverage concession operations to ensure compliance with health department, state, and/or FDA regulations. Plans work schedules to meet oversight requirements; interact in a professional manner with concession staff and management; explain concerns or issues clearly and objectively; negotiate resolutions of operating issues. Provides outstanding customer service, while professionally and promptly addressing customer concerns or issues. Adhere to policies, practices and standards. Check stock levels and order supplies.

Shift Manager, Caribou Coffee, 6000 North Terminal Pkwy Concourse A-2, Hartsfield-Jackson Atlanta International Airport (HJAIA), Atlanta, GA 30320, Sept 2013-2016. Manager: Felicia Turner, 404-***-****. Supervise team members, determine adequate shift staffing levels and properly train team members to exceed expectations. Conducts quality assurance inspections for food and beverage concession operations to ensure compliance with health department, state, and/or FDA regulations; interact in a professional manner with concession staff and management; explain concerns or issues clearly and objectively; negotiate resolutions of operating issues. Provides outstanding customer service, while professionally and promptly addressing customer concerns or issues. Check stock levels and order supplies.Maintained high standards of quality control, hygiene, health and safety, and standards of the Dept. of Aviation. Shift Manager, Boars Head Company-Hojieji Branded Foods, HJAIA, Atlanta, GA 30320, Jan 2014-Sept 2014. Manager: Hasson Masson, 404-***-****. Managed staff and scheduling. Adhered to rules and regulations outlined in the FDA Food Code, State of Georgia codes, and the Clayton County Health Department regulations. Ensured guest standards are met or exceeded by hiring people who are truly passionate about hospitality. Prepared reports at the end of the shift/week, including staff control, food control and sales. Maintained high standards of quality control, hygiene, health and safety, and standards of the Dept. of Aviation.

Shift Manager, Goldberg's Bagel Company and Deli, HJAIA, Atlanta, GA 30320, Oct 2013-Jan 2014. Manager: Hasson Masson, 404-***-****. Managed a team to deliver all aspects of operational excellence. Used organizational methods to recognize and reinforce team accomplishments. Conducted restaurant management and public health inspections and audits. Excellent oral and written communication skills; good organization and recordkeeping skills.

Cashier and Barista, Seattle’s Best Coffee, HJAIA, Atlanta, GA 30320, Jan 2012-May 2013. Manager Hasson Masson, 404-***-****. Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products. Investigated customer complaints; resolved them and responded to customer. Ensured friendly service, quality products and a clean, safe environment. Possess organizational and communication skills, and efficiently performed and completed tasks. Representing, Papa John’s Pizza, 1874 Piedmont Avenue Suite #2, Atlanta, GA 30324, Jan 2007-Jan 2008. Manager: Ashley Sheffield, 404-***-****. Perform all roles and duties of a Team Member. Helped in any area of the restaurant when circumstances dictate. EDUCATION:

Atlanta Workforce Development Agency, Atlanta, GA 30315, Major: Business and Accounting

GED, Benjamin Banneker High School, College Park, GA 30349

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