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Customer Service Clean Room

Location:
Cedar Park, TX
Posted:
April 11, 2023

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Resume:

SHANE P. COOPER

**** ******* **** ***** •Cedar Park, TX 78613 • 512-***-**** • adwhxq@r.postjobfree.com MANAGEMENT • SALES •ENGINEERING

Over 20+ years of successful history in Electronics Design, Sales, Project/Process Management and Customer Service. Direct experience inproduct design development of barcode verifiers, improvements to meet customer requirements, Trade Show and On Site Presentations, Training and Business Development. Competencies include:

• Customer Onsite Demos and Training • Regulatory Compliances • Hardware and Optical Design

• Trade Show Experience • Class 100 and 1000 Clean Room • 2D-3D CAD Design

• Multi-Departmental Management • Schematic Design-Simulation • CRM, SQL, Java, Borland C++,

• New Home Sales & Training • Laser, Fiber Optics, Sensors • PADS PCB layout

• Six Sigma based JRJC • IR and RF Hardware Design • ISO9000 Experience CAREER HIGHLIGHTS

• General Manager for Multiple Divisions designing, building and financing custom homes in multiple states.

• Project Lead for a second generation self-checkout system from concept thru prototype and presented at exhibitions in Chicago and New Orleans and at customer locations in multiple cities in the United States.

• Design PCB, modify circuitry and software to interface CMOS sensor and laser barcode scanners with web based and hardware decoders for customer evaluation purposes.

• Interface and configure demo units at customer locations.

• Modify a laser barcode verifierto create a miniature and low voltage versions.

• Design and build Infrared transmitter and receiver for wireless barcode transmission.

• Create process/procedures to construct andtestDell image laptop covers reducing lead times to next day.

• Reduced home build times from 17 to 14 weeks by developing an online construction schedule interfacing builders, managers, contractors, suppliers, purchasing, accounting and sales.

• Patents:6,176,429 and 6,505,778 for Optical Readers.http://patft.uspto.gov/

• NMLS #1433194 Licensed and Registered Loan Originator in Arkansas Oklahoma and Texas PROFESSIONAL EXPERIENCE

United Built Homes LLC 11/2015 to 1/2022

Sales/General Manager - Austin, TX. – Fayetteville & Fort Smith, AR. http://www.ubh.com/

• Manage daily operations including Sales, Construction, Marketing, Purchasing, and Financing.

• Design, price, close and finance custom homes.

• Hire, Terminate and Train all employees, vendors and contractors.

• Oversee compliance and regulations for custom residential construction in multiple states.

• Broke a 9 year record for profit and sales in my first year of Managing of two divisions in Arkansas South Wind Capital Partners LLC 7/2013 to 11/2015

Director of Business Development- Austin, TX

http://www.swcpllc.com/

• Integrate CRM web based software and configure to streamline process and track workflow.

• Revamp corporate website to enhance features for clients, training, documentation flow and marketing.

• Discuss creative corporate finance options with clients regarding the structure of funds from $5MM - $500+MM.

• Develop training processes and procedures for current and future employees.

• Implement Niche Marketing strategies for generating leads and increasingnew and repeat client business. Buffington Homes 11/2011 to 7/2013

Information Systems Manager - Purchasing-Sales - Austin, TX http://www.mybuffington.com/

• Train Sales to use CRM web based software to configure and price new home sales.

• Interface sales, construction and accounting software programs and configure to communicate and share data.

• Negotiate cost and create RFI and RFP procedures for new home construction.

• Implement OSS and BSS, budget virtual servers, disaster recovery, corporate network PC infrastructure and VoIP.

• Upgrade current system with the ability of branching seamlessly into multiple regions and markets.

• Administrate and manage company servers, Active Directory, multiple OS Platforms, IT peripherals and decisions.

• Customer Sales, Design Center and Warranty support. COMPUTER TECHNOLOGY SOLUTIONS,LP 11/2009 to 10/2011 EMR Process Engineer II- Houston, TX

http://www.pcs-cts.com/

• Implement an online cataloging system to track harvested material quantity and locations using barcode PPID parts and barcode shortcuts to manipulate thru screen processing.

• Create and document operating procedures and process flowcharts to repair, test and reverse engineer multiple platform Laptop HUD and LCD assemblies.

• Manage and maintain strict ISO9000 quality for clean room and manufacturing repair.

• Train processes and procedures for current and new product assembly and peripheral testing and equipment.

• Debug and repair process for image transformation thru infusion of ink into a receptor coating on a laptop cover. NEWMARK/TOUSA HOMES 6/2003 to 5/2009

Process Manager - Sales and Construction– Austin & San Antonio, TX

• Trained, Managed and monitored upwards of eight area managers, eighty superintendents and sales persons in multiple divisi0ns on software platforms, processes and procedures.

• Created, maintainedand trained anonline construction and warranty schedulethat is linkedto accounting, sales, purchasing, and the design center which allows vendor and supplier access for scheduling and communication and documentation.

• Administered and trained office staff, sales, construction, customer service, contractors and vendors with various corporate websites including a supplier portal, auto-pay, AppWright, CRM-customer relationship management, NRS/AVID Ratings and JRJC a 6-SIGMA based utility.

• Monitored production, budgets thru construction, and determinedbonusesforarea managers and superintendents using custom web based technologieslinked to the main network.

• Responsible for multi divisionalOSHA Safety, EPA, Risk Management, Training and Energy Star compliance.

• Facilitated monthly construction meetings with the construction teamand upper management to discuss the latest technologies, problems, solutions, as well as company direction with vender and contractor guest speakers.

• Walkedall new plans with contractors and management to resolve issues, cut cost and make necessary structural and cosmetic modifications for appeal and compliance.

• Set-up new community models and construction trailer networks, phone, fiber optics, security and cellular phones.

• Additional responsibilities included: IT, Customer Service, accounting, assist human resources, accident investigations, supplier contracts, scopes of work. BIOMETRIC ACCESS CORPORATION 1/2001 to 11/2002

Project Manager R & D – Round Rock, TX

http://www.biometricaccess.com/

• Researched and evaluated ideas and concepts for next generation products.

• Managed and maintained scheduleswhile allocating responsibilities for multiple engineers, consultants, vendors and suppliers (SLA’s, parts, tooling, prototypes, software, and hardware) as they pertain to the finished project.

• Onsite installation, troubleshooting and customer training.

• Designed, prototyped and created new products for potential customers. Example: Price checker with VGA active matrix color display, speakers, video, barcode reader, wireless interface, printer and many other options. PSC, INC. 1992-2001

System Design Engineer – Webster, NY

• Prototyped and illustrated proof of concept designs for self-checkout, laser barcode scanning, wireless data transfer, optical and mechanical concepts.

• Designed and implemented RF and USB system interface and biometric security technologies for new self-checkout system for the grocery store and retail market industry.

• Integrated portable 802.11b wireless terminal for attendant supervision of checkout stations.

• Configured multiple wireless, USB and LAN networks on single terminal systems to meet customer requirements.

• Prototyped wireless, CMOS sensors and various laser technologies with barcode readers.

• Created software (Java, GUI) and hardware test procedures and documents.

• Supervised technicians who build, wire, and test the self-checkout system.

• Market Research, Sales and Trade Show, Product Life Cycle experience.

• Create EMS and Low Voltage barcode Scan engines to 3.3 volts. Other positions held at PSC Inc.: Design Engineer (Digital Imaging), Electronic Technical Specialist (Research and Development), Electronic Engineering Technician EDUCATION

Rochester Institute of Technology- Rochester, NY Electronic Engineering Corning Community College- Corning, NY Electronic Technology



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