JOHN DELAWARE

***** *. ***** ***** ********, AZ *5388

adwhwt@r.postjobfree.com * 623-***-****

Experienced, motivated team player, poised to excel as Supervisor / Manager for operations across multiple industries

SUMMARY OF QUALIFICATIONS

Dedicated, reliable professional with history of optimizing on time shipments of deliverables.

Areas of expertise include customer relations, routing, scheduling, event planning, and cost-reduction initiatives.

Customer-focused problem solver with record of managing relationships to engender long-term repeat business and referrals.

Proven ability to hire, train, and lead teams of up to 30 professionals that consistently meet or exceeded goals in high-pressure, deadline-focused environments.

Adept at implementing and observing policies and procedures to increase productivity and efficiency while maintaining high-quality service levels.

Recognized by colleagues, clients, and leaders as resourceful, proactive problems solver with superior communications, coordination, and time management skills.

Technical skills: MSOffice (Word, Outlook, Excel, PowerPoint) AS/400, and PeopleSoft payroll, Hudson Dispatch Systems

PROFESSIONAL EXPERIENCE

Jensen Precast Concrete 602-***-****

2410 W. Broadway Rd. Phoenix, AZ 85041

Dispatch / Supervisor 7-2019-Current

Schedule all Precast Transports 24/48 hours in advance in IFS System to confirm with customers availability to accept product in a timely fashion. Schedule any independent outside sources needed to cover the various ADOT weights needed to comply with all company and State /Federal laws to meet customers’ expectations.

Manage and maintain expected timeframes to meet multiple customer deliveries throughout the day while contacting the customer to update on the delivery time.

Contact and manage Manhole deliveries with customers to ensure in maintaining their customers expectations for completion.

Close all shipments in real time in IFS system once driver has shown completed through IFS portal.

Maintain and log all VCR’s (Vehicle Condition Reports) on all vehicles to help track any required vehicle maintenance.

Track and check on all drivers progress throughout the day and make any adjustments to the live schedule to manage customer deliveries.

Inform all drivers on any traffic delays due to accidents or weather.

Report through internal departments in production when various Manhole products are upcoming and needed in production to cover future deliveries.

Stay in constant contact with the sales department to ensure shipments are created in a timely fashion to meet 24/48-hour advanced scheduling.

Through Paycom ensure all drivers times are accurate and confirmed by days end.

Desert Coach Transportation 602-***-****

2309 E University Dr. Tempe, AZ 85281

DISPATCHER 2/2019-6/2019

Live dispatch with Silent Dispatch Program for all drivers from 5 different cities Boston, Columbus, Phoenix, Denver, Seattle.

Schedule drivers for Airline Flight Crews arrive at various airports to hotel accommodations and returns to airport.

Ensure drivers are at locations, i.e. Hotels, Airports, 10 minutes prior to ensure timely pick up as scheduled per contract.

Ensure drivers are efficient with both pickup and drop off trips.

Adjust drivers’ schedules throughout day in live dispatching to accommodate traffic flows, accidents, airline delays.

Answer calls from Airlines, Flight Crews and potential customers throughout the day.

Enter new orders throughout day in Silent Dispatch program and adjust schedules to a accommodate to ensure on timely pickups.

Check maps in all cities to ensure drivers will make scheduled pickup times while checking traffic flows and airlines delays.

Check Airlines Flight Arrival information throughout the day in order to stay compliant on timely pickups.

CANCER TREATMENT CENTERS OF AMERICA 623-***-****

14200 W. Celebrate Life Way Goodyear, AZ 85338

DISPTACHER 2012 –2018

Schedule all transports 24 hours prior in Hudson Transportation System for all incoming and outgoing patients for third party doctors’ offices, airport arrivals and departures, local transport to and from the Cancer Center.

Appropriately coordinate and maintain drivers’ schedules with the daily patients’ needs Created and implemented VCRs’ (Vehicle Condition Reports) for fleet to track vehicle maintenance.

Created and implemented tracking reports for all transports for driver productivity and monthly reporting.

to ensure coverage for transportation.

Answer all incoming calls from patients, internal medical departments for any daily adjustments and additional daily add on for transports.

Contact the appropriate internal medical departments for any delays or cancellations from patients, traffic, and /or flight delays that arise for scheduled appointments.

Communicate with drivers on flight delays, traffic accidents, or patients schedule changes to ensure efficient transportation needs.

BEAVEX INC. 404-***-****

1015 S. 63RD Ave, Phoenix, AZ 85043

DISPATCHER 2011-2012

Ensured coverage of all night bank routes by coordinating schedule with morning Dispatchers.

Optimized customer satisfaction levels by personally handling relationships; contacted all customers and relevant parties to resolve shipment problems and provide rescheduling information.

Communicated with independent contract drivers to verify delivery of all POD (Payment On Delivery) shipments; subsequently entered close-out information into CXT System.

Maintained contact with all drivers to verify on-time commencement and completion of route deliveries; completed documentation.

Loaded / Unloaded semi-trucks carry next day product deliveries and created driver invoice tickets.

WASTE MANAGEMENT 602-***-****

1580 E. Elwood St, Phoenix, AZ 85040

ROUTE/ OPS MANAGER 2001-2011

Hired, led, supported, and disciplined -30 employees and managed equipment valued at a total of $.5M for multiple sites within Arizona Region while complying with Company guidelines.

Avoided unnecessary cost and served business and client needs by increasing and reducing driver routes as necessary.

Created driver route maps (Including driver break points) for use by Operations and dispatch.

Trained and maintained compliance on Maricopa County Idling Ordinance.

Planned and scheduled 100+ employees and hundreds of pieces of equipment for major events including Fiesta Bowl, NASCAR, Waste Management Phoenix Open, and Arabian Horse Show, Tempe New Years Eve Party.

Created /Implemented Driver Production Program and sequence routing to increase driver efficiency by 77.41% (from 4.25 to 5.49 units per hour) within six-month period.

Developed, executed, and enforced continued safety training program that reduced total driver incidents by 75% within four years.

LEAD TRAINER 1998-2001

Coordinated OTJ training and orientation sessions for all new hires.

Authored and implemented Dispatch Procedures for Phoenix Hauling Services.

Provided Dispatch services for drivers and educated and trained new dispatchers.

Trained all new drivers on assigned routes.

DRIVER 1996-1998

Maximized performance of trucks by refueling and adding other fluids (including oil), conducting pre-route inspections, and completing defective equipment reports.

Monitored road and weather conditions to ensure seamless delivery / driving operations.

Drove trucks along established routes, including residential streets and alleys and business / industrial areas; consistently delivered materials and goods on time.

Communicated with Dispatchers to provide timely information regarding delays, unsafe sites, accidents, equipment breakdowns, and other maintenance problems.

EDUCATION AND TRAINING

Management Training- Waste Management Inc. Phoenix, AZ

DIPLOMA- GED Phoenix, AZ

Contact this candidate